I grew up eating Giordano’s. We’re visiting from New York and decided to stop by for take out. On my way in, I told the hostess, “I’m here for pickup, please, ” And she said “Go straight through there.” From that angle, the pole was blocking the only door that led to take out, so I said, “Oh which way do I go?” She responded by staring at me with a smirk, refusing to respond to me. I got the sense that she didn’t want to repeat herself. The man next to her, I assume another host, had to step in and say “Oh, just through that door right there.” That’s all I needed. When I circled back around to the main door to ask the hostess why she didn’t care to answer me, she again stood there with a smirk. Again, the man stepped in and said “oh she’s new so she’s still learning.” I say, even though she’s training, you can still respond to me when I ask instead of standing there smirking. She has the audacity to say, “I told you where to go.” I was dumbfounded. I explained the pole was blocking the door and said you could’ve answered me, but instead you just stood there smirking. And she replies, “So what, you’re saying I shouldn’t smile?” What? She just kept shaking her head and smirking. So I asked to speak to a manager. When I did, she continued to shake her head with that smirk. As if I was being unreasonable. When the manager arrived, he listened, and said “I don’t know why she did that.” I pointed out her smirking. He just kept repeating, “Well, I’m not going to talk to her in front of you, ” with no semblance of regret or indication that he was apologetic and tried to usher me out. I wasn’t looking for anything except for someone to hear me out. I had already picked up my food and paid for it in full. I wanted nothing more than someone to acknowledge her disgusting behavior. This behavior is extremely racist – the woman clearly didn’t want anything to do with me and refused to admit that she should’ve repeated herself when I asked where to go. Her excuses make no sense and the manager is clearly racist himself as he tried to get rid of me without even an apology. “I don’t know why she did that, I’ll talk to her but I’m not talking to her in front of you – No, I’m not talking to her in front of you, let me direct you to take out, ” is NOT how you manage customers. You can acknowledge what your employees did wrong and you can apologize on their behalf, especially if she’s standing there with a blatant smirk on her face, shaking her head at a customer. I’m thoroughly disgusted with this location and will never return. I’m not asking for much. Just basic decency. My experience was with Jacqueline, the hostess, and Patrick, the manager, at 1:20pm, 3/12/20.
This complaint and/or review was posted on HolySmoke.org on 13:23 pm, January 02, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/giordanos/.
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