Global Tel Link Corporation

Global Tel Link Corporation Reviews & Complaints

Reviews: 1


Total views: 4125

Published: 05 September 2018

Posted by: Joytoia Taylor

4 male Customer reps. were so rude and all calls but1 ended up with them hanging up in my face and when I asked to speak to a Supervisor the Rep put me on hold and no one came to the phone.. Finally I called back and a Woman Rep name Shanna was on the other end.. It took awhile to resolve all my challenges I was having with my services with them but she took them head on!!** GTL really need to go back to the drawing board with how to treat paying Customers and listen to Ms. Shanna calls and allow that to be their number 1 Staple on how to properly Service Customers Respectfully and sufficiently .. Shanna should be over CS Reps. Cause everyone I have spoken with before her was so horrible by saying the word horrible is still speaking to kindly about their garbage Customer skills they posses.. Even with all been said, this company needs to make a lot of changes starting with giving Shanna a raise and a teaching position on CS!!**

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