In June of 2013, I purchased an Iphone 5S from Verizon Wireless and was offered a warranty insurance through the Global Warranty Group LLC (GWG) in the amount of $200.00 (paid up front) for a 2 year warranty on the Iphone 5S. On December 19, 2013, I filed a claim with the Global Warranty Group LLC (GWG) for the Iphone 5S, which had been stolen. I faxed over to GWG, a copy of the police report and paid them the $180.00 deductible (which they took out of my account, that day via use of my debit card). I was told that I will be receiving a check within 7-10 days in the amount of $650.00 for replacement of the phone because they could not locate an Iphone 5S. I called on January 10, 2014, and was told that the check was mailed. So, I waited another 2 weeks, before I called back, because I had not received the check. I was told that the accounting department is behind due to the issues with the Iphone 5S and that it is taking longer than expected. I called again on February 26, 2014 (spoke to Tony)….and was told the same thing about accounting. I called again on March 26, 2014 (spoke with Cody) and was told the same thing. I called again on April 30, 2014 (spoke with Nicole) and once again was told that accounting is backed up and she will, along with all the other representatives I have spoken to since December of 2013, that they will put an expedited request for my reimbursement check to be issued. I have asked on every phone call, if I could speak to a supervisor and was told either, the supervisor wasn’t available or that the supervisors do not get on the phone with consumers (told to me by Nicole). I asked for their 1-800 phone number, because at the time that I purchased this insurance, I was told they are open 24/7. (Their website even states this). The only number I can obtain from this company was 631-750-0300. Which only has call hours from 9a to 5p. The representative (Nicole) could not give me the 1-800 number, because she claimed to not know it. I asked to speak to someone in accounting and was told that they do not take calls either. What kind of company is this? This company, Global Warranty Company LLC was paid $200.00 for my purchase of their warranty program, and $180.00 for the deductible for my claim, and I was told I was going to receive a check within 7-10 days in the amount of $650.00 for replacement of my phone, because they could not replace it. This has been on ongoing struggle to obtain what is rightfully mine. Not only am I requesting the $650.00 for the cost of the pohone, but I am also requesting the deductible of $180.00 returned. This company is a SCAM. Is this even a real company, because I have never seen a company do service like this. This company should be shut down, for their ethics. I have read many complaint about this company. I’ve even gone back to Verizon Wireless, who sold me the warranty and they said they no longer offer GWG’s services because of all the complaint. I’m now thinking to obtain an attorney, to get my money returned, which I will be requesting all attorney fees and court costs be paid by GWG. I have also filed a complaint against this company with the Better Business Bureau. .
This complaint and/or review was posted on HolySmoke.org on 06:18 am, September 18, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/global-warranty-group-llc-review/.
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