I recently purchased two tickets over the phone with this company. After telling them I did not have a printer she explained that any of the reps could print out my tickets. I called two more times to report I was unable to find any of their buses and agents. I never had my ticket printed or could find any of their buses. They had originally told me that their buses run every 15 minutes which is a flat out lie. I requested a cancellation within a day of buying the confirmation. They have refused repeated requests to refund the payment. I was never told I could not cancel the service. I have not used their service or ever even had a ticket for the service and would like a full refund. I have no intention of doing business with this company. They have referred to me as a thief and delusional over email. The email string clearly indicates that they are refusing to provide the service they promised. Total crooks taking advantage of tourists.
This complaint and/or review was posted on HolySmoke.org on 11:06 am, September 08, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/go-new-york-tours-review/.
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