First of all, just do not use this company. Their only purpose is to take your money and do the best they can to keep it as long as possible – with no service actually provided. I ordered in-air Internet service to use on a trip to Europe. The airline was United. Even though United is listed as one of their partners, United does not recognize gogoair.com as a business partner, and hence, the service was not available on United flights. After the trip, I contacted gogoair.com to get a refund and then realized I was charged twice for the same service. After many days, I finally got the refund from gogoair.com and my bank backed out the other charge (gogoair.com said it was the bank’s fault for the double charge). Now I have been charged again for service I did not request. I was told by “Customer Care” it would take 7-10 business days for the “finance team” to get back to me. Do not use this “company.” It is a scam! .
This complaint and/or review was posted on HolySmoke.org on 15:59 pm, January 02, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/gogo-llc-review/.
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