I placed a $250 order on 5/20 for quick shipping. On 5/27, I called Golden Mart Beauty Supply to inquire about the status of my order, and noone could tell me anything. Here’s why … What you must know is that Golden Mart does not do their own customer service or ordering – they hire a 3rd party to do that and then refuse to respond to the customer service phone calls. I spoke with the 3rd party Customer Service supervisor, as well as reps, who all said that Golden Mart Beauty Supply was not answering the phone or returning phone calls and they would just have to leave a message. The supervisor could not tell me anyone’s name at Golden Mart Beauty Supply or give me a phone number to reach them. One of their reps was rude and hung up on me after saying there was nothing else he could do. So basically, I paid my $, but could never get anyone to tell me where my items were or if they were going to be shipping. I was blatantly lied to and given a UPS tracking number that never showed any activity. STAY FAR AWAY.
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This complaint and/or review was posted on HolySmoke.org on 22:36 pm, September 30, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/golden-mart-beauty-supply-review/.
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