Gold’s Gym was notified in writing on 7-14-2014 giving 30 day’s notice to cancel gym membership. Was contacted on 7-18-2014 by Gold’s Operations Manager Shannon Cole and was advised to contact their agent, ABC Financial to provide such notification. ABC Financial was contacted and advised that cancellation notifications cannot be made over the phone and have to be made by US Mail. Followed up with Shannon Cole and advised that due to international travel we were unable to respond by mail in a timely manner. She was asked to process the cancellation for us. Had no reply from Gold’s or ABC and assumed it was properly handled. On 9-5-2014, an unauthorized debit was observed dated 8-22-2014. Shannon Cole, the club General Manager Ronnie, as well as ABC was immediately contacted. ABC indicated that they did not process a cancellation request in July as instructed, but then took the cancellation via phone contrary to what they communicated in July. They have however failed to honor the cancellation as of 7-14-2014, despite being provided copies of the written cancellation. Received three mailings from ABC dated 9-16-2014, 9-22-2014, and 10-12-2014 with regards to a balance of $12.82 due for a September 2014 charge. During the same time frame, multiple phone messages were received from ABC. On 10-13-2014 a call was returned to ABC. They were informed that they had received written notification of dispute of any owed amounts previously. I had not received any written response nor documentation showing a valid contract. They were also clearly notified to cease and desist in any further calls or attempts to collect the debt in compliance with the FCRA until they provided a copy of a written contract for the time period in question. Since that time, there have been three (3) blatant violations of the FCRA by contacting me after they were notified to cease and desist as of 10-28-2014. On 11-13-2014 I again received a phone call from ABC regarding the account, again in flagrant violation of the FCRA and the notice that was given to them on 10-13-2014. On 11-14-2014, I received a billing from ABC Financial, this time listing additional amounts totaling $73.52 that are not valid. Currently I am responding via US Mail, but have no confidence in receiving a reply since my other correspondence dating all the way back to 7-2014 has been largely ignored. .
This complaint and/or review was posted on HolySmoke.org on 06:20 am, June 25, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/golds-gym-review-2/.
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