A recent example of the initial issue is the set of “conditions” for a promo that are either not obvious or are non-existent regarding EARN20 as a single use promo. This is the 1st one I have experienced that is singular use. Not knowing that, I continued trying to book a 2nd tee time but got “Invalid Promo Code” messages ad nauseum over a 4 day period. When I called support to ask for help, the service rep did not listen to the issue but rather spouted how promo codes are used – a process with which I am familiar. Efforts to find a supervisor are time-consuming with long waits online or simply don’t work. When I did get a “supervisor”, I was told that “the message was a poor choice of words by marketing.” Searching for an email address is fruitless. This is as close as I have gotten to something other than a tightly controlled call center. I have enjoyed the use of GolfNow when it works and I have saved money but it can be very frustrating when it doesn’t and then add insult to injury with a call center that seems distracted, ill-informed or not invested.
This complaint and/or review was posted on HolySmoke.org on 08:16 am, December 10, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/golfnow/.
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