I purchased these Gorell windows about 5 years ago and was sold on the reputation of the company and the “”lifetime warranty””. Last year I noticed a brown film on a window and as I tried to clean it realized that it was between the glass. Since then 5 of my other windows have started to show brown spots and are foggy between the glass. After google searching last year I learned that this is called a seal failure. The installer has his phone disconnected and is unreachable. I tried to contact Gorell windows last year and found out they are no longer Gorell windows but have been sold and the new company will not honor the warranty. The person on the phone said that they are a completely new company but on the media releases they state that they are happy to be offering the same quality Gorell windows that the comapny has been known for. We are out about $10,000 and slowly most of the windows in our house look terrible. .
This complaint and/or review was posted on HolySmoke.org on 23:10 pm, December 24, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/gorell-windows-review/.
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