We received a telephone call from Matthew Furgiuele from Grazie Media to help his company build a website. He asked to have this custom website built within 3 business days which we agreed. We like to keep our clients happy. A mock-up was sent within 24 hours which the client replied “My first impression is I LOVE IT!”. Moving forward with the website development (build) we were on time and well witihin our original estimate of 15 hours. Then Matthew called us asking for some custom graphic and development elements to be added. We notified him of the additional cost and he said he was fine to pay. We completed these elements and client was very happy with outcome. The website launches! Client reviews the website and asks for a FREE development tutorial, at what point we tell him that the cost is $120 an hour (or two hours for $200). He is upset that we will not travel to his King City location (1 hour drive each way) free of charge. We explained that he is welcome to come to our location for the tutorial. After he voiced his upset over the phone with a very high pitch we decided to conduct the tutorial over the phone. This was complete over 3 hours (client being charged for 1 hour). Matthew hired us to create a custom website for his business but wanted much much more. He thought that we should include personal tutor lessons for himself on how to build websites as part of his cost. When he was unable to replicate the website that we built for his other clients he refused to pay. That is when the yelling and threats over the phone began. I also contacted Vanessa from Grazie Media. She gave me her cell phone number and guaranteed to make a payment. Based on this Report you can guess – she never got back to me. To conclude: Grazie Media Inc is fraudulent and are avoiding their past due bill. We will move forward in small claims court because every deadbeat client out there deserves to pay for work actually rendered. If you wanted to work with Grazie Media Inc I would think twice.
This complaint and/or review was posted on HolySmoke.org on 17:09 pm, September 24, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/grazie-media-inc-review/.
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