ACS transferred servicing to this company and they failed to pull my June ’14 payment. When I called in the agent “Angie” basically said, “I’m sorry if you think that we failed to service your account properly” when she should have said, “in the transfer we failed to process your payment.” When I got her supervisor Clayton, it was like a broken record player. These people are just shady con people masked as collection, ‘er I mean, student loan servicing, to be a-holes to the people actually paying off their student loans. This is one time when I wish the company would have transferred jobs overseas. At least I could feel like their ignorance was foreign.
This complaint and/or review was posted on HolySmoke.org on 20:24 pm, September 03, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/great-lakes-review/.
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