– jan 17th 2018 – +[protected] Our plane was delayed so we arrived late.. So green motion cancelled our reservation and booked a new reservation with triple price (1279.48 dollars instead of 300 dollars) as per the new market price. Its not our fault that there was a delay in the flight. The agent said that we should have arrived at 11:30 pm but because we arrived at 1:40 am (after 1;30 am) our booking was cancelled. They made the new booking and I was unable to cancel it because it requires a managerial approval. I spoke to the manager in the morning next day, he told me he cant do anything and asked me to send to “andrew. [protected]@greenmotionusa.com” I did since day jan 19.. He hasn”t replied till today jan 31. We need a refund for the extra money we paid as per the new market rate. I only have the pay the agreed amount that I booked online which is 300 dollars only. Also the car wasn”t fully fueled when I got it. Is that green motions attitude that you don”t reply to the customer”s complaints?
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