I wish I could give NEGATIVE STARS for this company!!! I’m one of those poor saps who didn’t read the reviews before I dove in for my last minute move 🙁 I’m currently still waiting on my things to arrive after a 7-10 day estimate … it’s now day 32. USA Moving Group has actually only been part of the problem, compounded by the HORRIBLE movers they contracted out to perform the actual move, GreenWay Express Texas. The pick-up time changed 4 times & was 15 hours late, arriving @ midnight, 4 hours before my flight left. I met this with patience & understanding … Even a tip for the hard work by the team. My things were held for 30 days in storage erroneously, which I was also patient and understanding about. I never received any updates from the dispatcher or even a confirmation on the actual delivery ETA … Again, I was patient & understanding. Most every attempt at calling the office was met with a full voicemail and I was unable to leave a message. Patience, understanding … But now accumulating doubt. The original quote was 10-15 days. It has now 30 days and now they are now saying that because I am not able to agree to a last minute change in terms, requesting that I wire them half of the remaining balance to a ‘corporate credit card’ … that they will now take another 10-15 days … Frustration has now taken hold. I’m currently still waiting for my things … I will update this as soon as I hear anything new and with any suggestions/hints that I find as I stumble through this painful journey of regretful hindsight … .
This complaint and/or review was posted on HolySmoke.org on 07:26 am, January 03, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/greenway-express-texas-review/.
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