Grove Body Shop

Their paintless dent removal is a complete waste of time

Reviews: 1


Total views: 135

Published: 11 December 2019

Posted by: Anonymously

Grove Body Shop isn’t the place for getting good services. I wouldn’t recommend my friends and family to go there for dent repairs. I own various cars, and driving my son to school every morning was becoming disappointing as I got late for work a couple of times. When he attained 18 a few months ago, I enrolled him in a driving school so that he could obtain his license. After he had his license, he was finally ready to start driving. I gave him one of my cars so that I no longer had to drive him to school every morning. For the first few weeks, everything was okay, but afterward, my son had trouble parking the car while at school. He scratched the vehicle against the wall, and I had to look for paintless dent removal service provider in Garden Grove. There were various body shops available online, but I decided to settle for Grove Body Shop as it was categorized among the best.
I made an appointment with the manager the next day. I presented myself to the center before time so that I could familiarize myself with their operations and terms of service. To my surprise, the place was crowded, and there were a lot of vehicles in line. I asked to speak to the manager to request if I could be served immediately. The manager, however, declined my request claiming this would be unfair to the car owners who had been in line for hours. I queued and had to wait for hours before I could be served. When my turn came, the mechanic started working on it immediately. Most of them seemed young and hardly doubted if they had any experience in paintless dent removal. I didn’t question their professionalism since there was no way Grove Body Shop could hire incompetent staff.
The mechanic kept making calls, which delayed the whole process. On their website, they had indicated the process would take less than 40 minutes, but in my case, it took more than an hour. I kept requesting them to work faster, but they would respond rudely, making me mad. I went to complain to the manager who said there was nothing that could be done. I had to wait for the mechanic to do their work.
When they were done, their work was not good enough. The car had visible dents as they had only pulled the dents from the inside. The technology they used was poor as it let a scratch on every dent they tried to fill. This was disappointing, and I requested them to fix the mistake, but that was the best they could do. They did a shoddy job, and I highly doubt if they had any experience in paintless dent removal process. I paid for the shoddy services and left disappointed never to return at Grove Body Shop.

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