Purchased a warranty for a recliner sofa and Guardian Protection Products refused to honor the warranty or even inspect the damaged furniture. Purchased a Laredo Reclining Sofa (Article 400774) on 01/01/12 from Bobs discount furniture, for a cost of $599.00 and the Goof Proof Warranty (5 years) for an additional $149.00 and delivery for $129.99. While the children were playing on the couch they broke the two rip cords used to recline the couch. The damage occurred on 11/12/2016 and was reported on 11/14/16. Spoke to a representative and stated since I did not observe how they broke they could not determine if it was accidental in nature and therefore denied the claim outright. I explained, that I was not present however the fact was that neither their company or myself could determine that it was not accidental. I asked for a tech to come out to check it, they refused and just denied the claim. The Goof Proof Plan, according to Bob’s Discount Furniture, coverages, “Breakage of frames, springs, sleeper, reclining, heating, and vibrating mechanisms.” There seems to be no further remedy than to make my voice heard and allow others to see that this is a company that will avoid paying out a warranty that they were paid to fulfill.
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