Our two dinning chairs were broken accidentally so I called Guardsman and sent them pictures of broken chair. On March 7, some one from Guardsman called me and asked the reason for broke chairs. I said it don’t know when it happened and exact reason. Based on my this statement without listening or giving me chance, representative told me that this is not accidental damage so your claim is declined. I asked how to do know that this is not accidental damage. Person told me that I have told him. I argued with person that I told that I do not know the exact time and reason. It might be my kids broken it. Person was not ready to accept my any reason and was so rude and do not want talk to me. I guess at last he hang up on me.I feel person was rude and unprofessional. I have spoken to manager also regarding this and guardsman had assumed that this is not accidental damage and not defect also. So my question to Guardsman as this is not manufacturing defect then how chair has broken itself.Manager has some funny reason to support claim for this logic. If chairs are broken it should be covered , it does not matter who broke it , when it was broken. I do not have video camera at home to record events how was chair broken , what time it was broken , who broke it. It is broke and Guardsman need to cover under accidently warranty. .
This complaint and/or review was posted on HolySmoke.org on 05:46 am, September 03, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/guardsman-review/.
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