I visited Gucci Store 41 located at the Galleria Mall in Dallas, TX on 5/8/2014. Sandrine was the salesperson who helped me. I told her that I wanted to buy a Gucci belt for my husband. She asked me what size is his waist, I told her that he is 34 waist size. SHE THEN RECOMMENDED that I should buy a belt size 38 and that it should fit my husband properly. She ordered the belt from a Gucci Store in CA and I paid to have it shipped to my house. After receiving the belt, my husband tried it on and we realized that it was a little tight. We decided that it’s better if we get a bigger size belt. After visiting with Sandrine and notifying her of the issue, she said that the belt has been worn and that we cannot offer you a replacement. We told her that the belt has been tried on which makes it worn of course, how can you try a belt on and see if it fits you properly without wearing it????!!!!! That is impossible. She said well I am sorry there is nothing I can do for you, I will not offer you an exchange, and she was rude. Sandrine recommended size 38 which was too small, when we took the belt back for an exchange she refused to help using illusory excuses. This is not the proper way to conduct business nor to treat clients and consumers.
This complaint and/or review was posted on HolySmoke.org on 23:13 pm, February 09, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/gucci-review/.
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