Hair Sisters is a company which was formerly called one thing now dba as Hair Sisters www.hairsisters.com. A coupon was promised and then retracted after the order was taken. I requested normal delivery. The product was to be delivered on the 11th and shows that from the 7th of January – 11th that it is still processing. They take your credit card, processed the card info then promised a delivery date. You wait past the promised delivery date. Called the toll free number twice and a recording states that they are very busy. The voice on the recording appears to be Hispanic. They say leave your number and they will call you back. Address is Lincolnwood, IL dba Hairsisters. Be cautious of this company. Please update other complaints. I will update you further on this.
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This complaint and/or review was posted on HolySmoke.org on 01:13 am, November 19, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/hairsisters-com/.
The reviews & complaints posted about Hairsisters.com was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Hairsisters.com as per Section 230 of the Communications Decency Act.
Hairsisters.com Reviews & Complaints
I brought a hair wig that was for sale that said buy one get one free. I brought this product on the 18/11/2009. And i was told that my transaction had went through and i was also told that my hair products would arrive in 7-14 days.But they still have not arrived at aalllllllll!!! I have been waiting for a long time. They dont even have the nerve to email me and tell me whats happening with my wigs?????????I even went onto the website blog and commented there but the removed my comment for no reason!!! I have sent heaps of emails but i have received noooooooooooo respond back to me. It has been 1 month and 5 days since i brought my wigs from the website. When i go to the website and try to track they wigs ad check whats happening with them… It still says that my transaction is still pending I ust need to know what is happening
Hairsisters.com Reviews & Complaints
I made an order to the amount of $173 from these people on the 26th of may 2010, and since i was shipping it to a different address than the one on my credit card, they canceled the order and sent me an email saying that the order was canceled and that the money would be refunded within 4 business days back onto my credit card, so far it’s been one(1) month and still the money has not been refunded, called them to inquire about this and halfway through explaining to them, they just hung up the phone, and i have not been able to get onto to anyone since, i also emailed them and have not received a reply as yet, so i have began an online dispute with them to get back my money, that’s a lot of money and refuse to just sit back and let these people just take my money, i will never do business with this company again, their customer service is none-existant. They should put into their company policy ” buyer beware”.
Hairsisters.com Reviews & Complaints
I order 34 dollars worth of products from this website and was supposed to recieve same day shipping for my sister thats in college. They took my money and almost a week later still nothing. I called the tracking number doesnt even exist. The tracking info says it was shipped in long beach ca when im in washington dc. This is crazy. They tell me to submit a claim wth is that.
Hairsisters.com Reviews & Complaints
I ordered 3 units from Hair Sisters on the 3rd of December. The estimated arrival of my purchased was posted as December 8th. I checked the tracking feature on the website to view shipment details and was surprised when my order was still being processed on the 8th. When looking at the shipping record I noticed that the color that I order was out of stock- they did not make me aware of this nor did they try to contact me when shipping a color that I had not selected as my first or second choice. I love the selection of products, but their customer service sucks. I read other complaints and see that the customer service line is busy all the time…I refuse to believe that they are so busy that they cannot answer their phones, return calls or reply to emails. This is a very shotty company- IF YOU CHOOSE TO MAKE A PURCHASE DO NOT EXPECT FOR IT TO BE SHIPPED AND DELIVERED AS PROMISED…GIVE THEM AT LEAST ONE WEEK TO PROCESS YOUR ORDER AND ANOTHER TO SHIP IT. BUYER BE WARE!
Hairsisters.com Reviews & Complaints
I ordered about 6 wigs from this company which were the wrong color. I reurned them for the correct color and they sent 1 wig back and did send me a refund. I placed another order and it charged me 3 times for the same order. They gave me the refund for one order and not the second. I called them sent email, after email after email and they have ignored me and have not called nor send any email apology nor issued a refund. They are not an honest company to do business with and I want to file a legitimate complaint against them.
Hairsisters.com Reviews & Complaints
I ordered from this site that was supposedly the new and improved version. I did not receive my items, but they debited my account. I tried to get in contact with them via the customer service info listed on their site. I called during business hours (various times, various days), but it always said that the representatives were busy, leave a message. I left 5 messages on different days and NEVER received a call back. I also sent several emails to the contact email listed on their site. I filed a dispute with my bank and a week later, I got an email that had refund information and transaction numbers that claim my money had been credited, but it hasn’t shown up on my account 4 days after the fact. I will NEVER order from this site again!
Hairsisters.com Reviews & Complaints
I ordered hair form Hairsisters.com and had it 2 day expedited however, it took 4 days to ship out. Apparently the delivery date is an estimate, which is fine. However the customer service representive was extremely rude as was her supervisor. I will not be doing business with them again.
Hairsisters.com Reviews & Complaints
I ordered products over 2 months ago and only received half of my order. There was no explanation in the packaging as to why the rest of the order was not there. I called twice and no response. I emailed twice and finally received a response. They said the products were backordered and I could either wait an additional 3-4 weeks for the products, or receive a refund. I choose the refund. They said I would receive it in 1-3 days. Never received it. I emailed again. They apologized and said that I would recieve the refund in 1-3 days. Did nor receive it. Emailed them, AGAIN, and they apologized and said they would reissue a refund request yesterday. I received nothing and do not think I will without contacting the BBB. They told me they don’t even have a way implemented yet to make sure the items on their website are in stock. And they do not inform you if the product is out of stock. Atrocious way to run a web store! They should have had these vital issues worked out before they started selling online!!! I urge everyone to contact the BBB if they had a bad experience with them, as well as post on complaint boards and their site, facebook, etc. Although I hear they promptly take down any bad review, even if it is just for a product they sell!
Hairsisters.com Reviews & Complaints
I purchased 3 items from their site, the site never indicated any of these things were out of stock, they took my money and never sent me anything, not even an email to confirm shipping. I waited and waited, i sent an email and got no reply, i called and left a message no call back, i finally was able to get in contact with someone who told me my items where on back log and would be shipping that same day. So i waited another day, my order still said processing online, finally they sent me and email saying the items i oderd were out of stock and would take another 3 weeks to ship. I called and told them to cancel my order and refund me my money, they said it would take another 2-3 business days to get my money back…I found that funny, it took them less than 2 seconds to take my money from my card but now its going to take days to give it back?? DO NOT ORDER ANYTHING FROM THIS SITE!!
Hairsisters.com Reviews & Complaints
I regret ever going to this website. I ordered and never recieved my order. Fought for two weeks to have my money back to my account Customer service was really bad. I called everyday for many days and finally got them two weeks after my order. The reps were very rude. I wish i could give zero stars but i cant. She went as far as telling me “if your bank doesn’t know what void means, tell them that…” in such a rude tone. I regret trying to do business with you hair sisters. Never again
Hairsisters.com Reviews & Complaints
I selected the SENSATIONNEL SYNTHETIC LACE FRONT WIG ANGELA from Hairsisters.com at the time of 8:33 pm CST on March 8, 2010. The money was taken from my credit card, yet the item is still in their shopping cart. After numerous calls to their customer service (WHICH IS A JOKE), I got nothing but an answering machine. The money that they have taken is now in LIMBO and my bank will not release the funds until I get a FAX from Hairsisters. You can imagine how that will turn out.. This is Day 6 and still no contact from ANY of Hairsisters staff and they still have my money!! BEWARE OF THIS SITE..I AM NOT THE ONLY ONE THAT HAS RIPPED OFF!! there have also been complaints of this company NOT having anything in stock..but STILL taking your money while making you wait weeks till they have your item!!