I had bought a 2013 yamaha majesty from honda of new orleans/ halls motorsports 2428 williams blvd. Kenner, la 70062. [protected]. When i finally was able to pick up the bike after waiting a long period of time for then to put the seat rest on it, then i had two falls on the bike in the parking lot next to the store with matt my salesperson watching. I decided to trade the bike in. I spoke with the manager, keith. He said he would work it out for me, he said he would get with service and parts for the cost and to evaluate if i caused the damage or if it was a defect. Since then. It has been constant not returning my phone calls. Never giving me information. Today they ignored my calls from my cell phone letting it go straight to voicemail. Then i called from my work phone, and a honda employee picked up immediately!! really??? really? you ignoring my calls? horrible customer service! when i did get with my salesperson matt, then he said he would check on it, and have keith, the manager call me. Well!! nobody has called me!! i guess they want me to file a class action lawsuit against them. They have my bike that i am paying on! they wont give me a trade in cost!! they wont give me my bike!! or tell me when it will be fixed!! i am current on my payments!! have insurance on it, but no bike!! keith the manager and matt, the salesperson have really let me down!! i thought both were great people!! it is blatantly obvious that they are not and could care less about me!! i know they are probably saying oh! screw ed!! forget him, because that is how they are treating me. I want my bike or trade it! and somebody call me to let me know something!! something! is that too much to ask!! this place sucks!!
This complaint and/or review was posted on HolySmoke.org on 11:46 am, December 30, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/halls-motorsports-honda/.
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