After spending over 3 hours trying to have my proof of purchase accepted for a coffee maker that ceased working after about 10 months, I was informed that I needed to pay approximately 1/3 the original cost of the product for shipping and handling costs. My time in trying to get a replacement has already had a value in excess of the total cost of this product. After more social media discussion I was offered a lesser charge for shipping and handling of the replacement. I am still debating this, but one thing is clear. I will never purchase another Hamilton Beach product as long as they are only covered by a limited warranty. I am currently using a 14 year old Everstar coffee maker. This is what I expect from a product
This complaint and/or review was posted on HolySmoke.org on 06:18 am, March 01, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/hamilton-beach-brands/.
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