Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 03:48 am, December 22, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/harrahs-resort/.
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Harrah's Resort Reviews & Complaints
11, 00 points a year would give yuo a diamond status in Harrah’s including free visits to diamond lounge. I had made a diamond year of 2010 (benefits started in Apr 1 2011) Today Jun 9th I received a letter from Harrah’s (YOUR ENHANCED DIAMOND LOUNGE EXPERIENCE IS HERE!) that stating from June 13th I can no longer go to Diamond Lounge for free. It has to come from total rewards credits (have to gamble more 🙂 I can not even pay cash. Basically they took 10 months of free admissions away. Being a diamond I do not receive comp rooms no more, I have to pay for them, only 2 buffets Mon-Thu which I cannot use anyway Harrah’s robbed me, tricked me into spending my money hoping for diamond lounge admission. DO NOT TRUST HARRAH”S STAY AWAY !
Harrah's Resort Reviews & Complaints
Booked two rooms for a bachelor party over the weekend of October 12th/13th. I have been to Harrahs in the past with better service and conditions however this particular stay was the very worst I have ever had in any Hotel. From the long lines at check in to the lack of assistance when trying to use the express check in/out kiosk. To the absolutely disgusting rooms and lack of maintenance/housekeeping to the terrible overpriced Pool Club at night. The room floors were stained all over in so many places, the couch looks like it has human skin debris sprinkled all over. The smell of the room was as if someone was smoking marijuana all night in it. We booked the rooms asking for two connecting and did not receive two connected rooms and had to deal with a couple fighting in the middle room at 4am. The walls were coming apart. The sheets even had stains…see pictures and I have videos… After driving from northern NJ, a shower was all that was needed to freshen up. Prior to using the shower, I picked up the folded bath mat and before I could place it down, it was wet/damp. Either it was a used mat that was never replaced or they folded it un-dried from a wash. This grossed me out with the thought of it possibly being a used mat. I called for service and asked to speak with a Manager. I was quickly provided a $50.00 off the room as if to just shut me up. They sent me a hotel worker who when I opened the door just hands me a new mat. I was very frustrated at this point and told the worker I need to speak to his Manager. I even brought him inside the room and showed that the shower had not been used by us yet so how is this bath mat wet? He calls his Manager and the answer I get is that his is too busy to come to the room at the moment but will call my room. 20 Mins later, I received no such call. I contacted the front desk again and even the lady asked me “He said that?.” Needless to say, I never got a call from the Manager. My party dressed up for the night, went downstairs where I went to the front desk and demanded I speak to a Manager. One came and spoke with me, eventually offering another $25.00 off my room. Again, is that to just shut me up? I never asked for any compensation but rather to speak to a Manager directly so that this whole thing could be addressed properly and with the proper channels. The Manager said she would even send housekeeping to clean the bathroom. When we arrived several hours later, you could see that no one had done anything while we were gone. Forward to the Pool (Club) experience. We are all dressed up for the night, I passed three security guards, went thru and cleared the metal detector. A fourth security guard at this point tells me “no sunglasses, ” I asked if I could just pocket them and was told no. As I headed back to my room, the three previous security guards all chuckled that they couldnt believe they didnt notice I had sunglasses. I asked what the big deal was and they just advised, dress code. Really? Dress Code? Im in a button down, with slacks and nice shoes while other people were going in looking like bums with regular t-shirts on and I committed a dress code violation? I had to go all the way back to my room which was in the Marina Tower so far from the Pool just to drop off my sun glasses. Now, why did I have sun glasses on my head going to the Pool at night? Simply because I had them on during the day and forgot they were even there… Finally, we get into the pool. Overpriced $15.00 drinks in plastic cups you would use at a water dispenser at work. I didnt expect glasses but at least better cups than that and certainly not an average of $15.00 a drink for mediocre beverages. Not to mention the outrageous $30.00 cover charge that was only reduced to $20.00 since we were given reduction before 11pm tickets from the front desk. Why should we pay a cover charge when in the past, guests of the hotel were given passes for free access??? Terrible. In the end, the morning shower was met with a broken shower head that you had to hold in the direction needed as it just flopped down and could not be tightened. Check out in the morning was met yet again with long lines, even lines at the kiosks that thankfully the only positive thing was being able to drop the keys in the express box. I later called the front desk to advise of checkout just to be sure. In the end, the best part of the trip was leaving.
Harrah's Resort Reviews & Complaints
DO NOT GAMBLE IN ANY HARRAH”S (CEASAR”S) CASINOS: Also BE AWARE OF DIAMOND SCAM. You will not receive comps and benefits they mention on their website. Last year I spent a lot of time putting points and qualifying for a diamond status (11, 000 points circulating $55, 000 through slots). Diamond status promised me and one guest a free admission to their buffet style diamond lounge. My diamond benefits started Apr.1st 2011, June 9th I got a letter (slap in my face) ” YOUR ENHANCED DIAMOND LOUNGE AWAITS YOU” stating that I no longer can attend lounge for free, it is only for people who put 25, 000 points last year. To get an entry into a club I have to pay 1000 reward credit (1 point for every $5 I gamble, total risking $5000 for buffet style food). I used my reward money for other things and have none left. It means I can no longer go to diamond club. HARRAH”S CUT ME OFF DIAMOND LOUNGE WITH 3 DAY NOTICE. I wish they had told me in Jan 2010 about their intentions, so I could make a finacially responsible decision whether to put 25, 000 points or put none and play in other casino. Being a diamond 11, 000 points in Harrah”s gives me no benefits except special check in line in hotel: 1)no comp rooms for a weekend 2)no comp rooms for summer months 3)com buffet only Mon-Thu (can not use it anyway) 4) slot play of $20-40 a month 5)no special birthday gift as promised 6)no comp concert tickets Harrah”s took advantage of me and scammed me of thousands dollars giving nothing or very little back STAY AWAY FROM HARRAHS! HARRAH”S CANNOT BE TRUSTED!
Harrah's Resort Reviews & Complaints
Filled with discrimination and racist working in casino. Only the white people were allowed to go through line when computer broke down on food court. When Asian or black person was ask if they were allowed answer was NO I am closed at this time. Manager, Casino manager and GM of this Casino must be either member of KKK or maybe related to Hitxxler. Never go there again and Yuck Fu to this place.
Harrah's Resort Reviews & Complaints
Firstly, please let me start by saying i am an upstanding person with no criminal history of any nature, and that I have been copletely dumbfounded, and shaken, by the vulgar and baffling display of unprofessionlism by Harrah”s Casino in Maryland Heights, Missouri this morning of Tuesday May 19th, 2009. I was at the Ameristar casino, and a male and female friend of mine which suggested we go to Harrah”s Casino, right across the bridge from where we were. While Ameristar Casino where we initially met ( my friend drove me up to meet this girl i was fixing him up with) I had one bud light lime bottle and 15 minutes later one bud light lime aluminum can. I am a 202 LB male, and was in no way intoxicated. As my 2 friends and I approached the entrance to harrahs, casino gate where you show your card to walk inside the gambling facility, we were having a conversation where as my 2 friends suggesting getting me a shot, i said no i really am not up to that i said i don”t want to be walking around like wow my friends got me drunk”.. jokingly. So the security staff heard a section of this conversation at the gate and said ” you need to stand aside ” in a very rude manner and let my 2 friends go inside. I said ” sir what is the problem?”. The security gaurd then said” did you say you were drunk when you walked up here?”: I said ” Sir yes i was saying my friends got me drunk kiddingly as I was suggesting to them I DO NOT WANT ANY SHOTS TONIGHT, you were not getting the context of our conversation.” before I got out 4 words of that i was stopped in midsentance with a very rude ” you”re going to have to leave the premisis imediately ” . I then said sir you”re not understanding, can i please speak with a supervisor”., He did not answer and told me to leave ( mind you I was very pleasant, nor were any of my friends nor i being beligerant, etc. ) . I then walked to the other entrance to the other side of the casino on the way out, and asked to speak to a supervisor. I was met with a lady that said, Yes i am the supervisor”. I then said, ” Thank God, here is what happened I”m a little concerned, i”m being kicked out of the casino, for sometihng you are in misunderstanding of.” The supervisor than said ” are you carl, did yousay you were drunk ? I then said ” yes ma”am I was speaking with my friends saying ” ( what was above mentioned and I was stopped before getting 4 words out and threatened to be removed from the casino, . and before i could get this out she called a ” code 6 ” and told me I as ” TRESPASSING” and she was calling security to have me removed. please keep in mind at this point i am at a loss as to what”s happening being dumfounded trying to eplain what is going on and trying to figure out what is happeneing. She then had security on me ( my friends are scared at this point saying let”s just leave ) as they walked back out through the gate. I then said sure let”s go this is rediculious, then they escorted me out ( security did ), and walked me down to the front parking lot below the escalators, and one of my friends was with me, and I had asked to call the police i was very scared as my friend said, ” I will go get my car from level 4 and we ( meaning him and I, will just go”.). The security gaurd lady then said, you can go get your car but he”s not leaving with you, we”re making him, meaning me, get a cab. ( they forced me into a cab, told my friend 4-5 times that ” NO HE CAN NOT TAKE ME HOME THAT THEY ARE HAVING A CAB ESCORT ME OFF THE PROPERTY. I was scared and did not know what was going on and my friend was scared to leave me alone with security. He did not quite understand what was the problem either. It was very confusing and scary. I called 2 police stations after this as the cab driver took me to my home. both police stations told me I”d have to file a civil complaint against harrha”s. I called harrahs, and spoke with their security dept., the supervisor said” oh yes ” carl” ” we removed you because you said your were drunk”, I tried to explain to her they were absolutely taking a conversation out of context that i am not drunk on 2 light beers at 202 LBS over the time period of 2 hours, and that they would not let me finish before calling in the swat team or whatever ” code 6 ” is. I then said to the supervisor of Harrah”s security, ” what happned up there, what is going on i would sincerely like an answer to this i am very shaken up and i have done nothing wrong. and I was FORCED TO GET INTO A CAB BY THEIR SECURITY and pay a taxi driver to take me home when my friend was right there telling them he will go get his car and pick me up right out front where I was escorted to. The security gaurd supervisor then said, “i DIDN”T TELL YOUR FRIEND HE COULDN”T TAKE YOU HOME. “, I said ” Ma”am, you told him 5 through 5 times that ver batum. The supervisor of security, then said ” NO i didnt” in a realy sarcastic manner. Very upsetting. I said ma”am, who is to pay this taxi bill that cost me 30 dollars to get to chesterfield, missouri from there. She would not answer that. I said ma”am, although I have done nothing wrong in any manner, been threatenend and sincerely scared by you people there and my friends been scared by you, and we are very concerned about your treatment to us. We”ve done nothing wrong, my friend said he”d take us both out of there, and you told him NO” HE CAN NOT TAKE ME OUT OF THERE ONLY A CAB CAN, THEN FORCING ME INTO A TAXI, TO PAY 30 DOLLARS TO GO HOME THEN THE LADY totally denying that ever happened. I am very upset and I will not let this go until i get a resolve. Horible experience. I asked to call the police from the premisis, as i was being threatened by security and they LAUGHED AT ME AND SNICKERED and said go ahead call the police. i THEN DIALLED 911 and not sure if it went through i was too scared to put my phone to my ear as they were telling me to show them my hands, etc. i wanted a record of the last place i was seen alive had they been taking me to kill me or something????? i REALIZE that”s a little exageration but wow after that point it”s a very scary situation. NOW I AM LEFT WITH A 30 DOLLAR CAB RIDE HOME OUT OF MY POCKET FOR THERE MISCONDUCT AND UNPROFESSIONALISM. AND WAS FORCED AND THREATENED TO BE REMOVED AND SINCERELY SCARED. I will conclude with this. I am in no means any kind of trouble starter, i have NO criminal record, I am not any kind of card couner nor do i even play black jack ( as you can see from my kind contributions of the last 10 times going to the boat losing 200 dollars on the machines in 20 minutes, i am just an easy going down to earth guy. I am shaken by this. I was scared by this. and I was forced to by a ride home while my friend stood right there offering to go get his car and we both leave the premisis ( as he was not drunk either ) . We are upstanding and well dressed people, and just out to having a nice evening and this was vulgarly imposed upon us. Harrah”s was absolutely out of control to the point, that i feel very awkward not getting some kind of resolve from this horrible experience and issue. I tried calling 2 police stations to make a report, both police stations said they agreed with me that is way out of control that harrahs would act like that. I suggested right away, may i come to the police station and take a blood alcohol test right now, the police stations said, we don”t really do that, and that they would persue civil action against the extablishment if that happened to them and really that”s my only recourse. I am amazed something like this could happen. Had i been out of line or a drunk idiot, i would not be persuing this nor it be this important to find some resolve from this issue. concluding, I have been shaken to the point of almost tears, by to say the very least the “lack of professionalism by this establishment”. On top of this it was a very frustrating, scarey and embarassing situation that cost me financially as well. Harrah”s Casino In Maryland Heights, St. louis Missouri is out of control to conduct any business in this manner. Just a shame to even find anyone who in life who acts the way these Harrah”s employees acted. Very Sincerely, Ryan T.
Harrah's Resort Reviews & Complaints
Five hour On black jack 25.00 per hand for five hours. Lost 600.00. With no points on my card…nothing…no TR points. So bad.. I gave my card to the dealer…Got no points for playing at the card table…the Card is under Judy Elkins. 1164 crooked creek london my. Our players card is under Judy Elkins…the date was Oct 30 2017. At the black Jack 25.00 table… lost 600.00 got no TR Points. Ok …help us
Harrah's Resort Reviews & Complaints
Friends came from France to visit me, so I booked them the Waterfront tower…thinking it’s Harrah’s new building, and it looks nice…And I booked myself the Waterclub in Borgata. We arrived on 8/25 Thursday afternoon, then by night time, people are already talking about Atlantic City being evacuated by 8/26 6am. So I decided to head home that same night to beat the traffic and because I live close to the shore of Sandy Hook…thinking my house might be evacuated too! So i need to get home asap. I went to the Waterclub front desk, explained to them about the situation, the manager said right away, if I decide to leave that same night, he will give me a refund…and which he did, with no problem. Then I head over to Harrah’s to pick up my friends…first, we were online to check out for 1 hour. They only had ONE receptionist at the front desk! Then when it’s my turn, I explained the situation to the guy…then he said “casino is not closing down as of now, we are not forcing you to leave…so we will not give you the refund.” Harrah’s really does not care about their customers, just want to make money… On top of that…I was so mad while I was checking out, so I did not look carefully…I got home, looked at the receipt…they charged me a deposit (equals to a 1 night stay amount), and also charged me an additional 1 night…so basically they charged me double! I WILL NEVER STAY W/ HARRAH’S AGAIN!
Harrah's Resort Reviews & Complaints
From the minute I checked in, my experience was horrible. The lady checking me in was sarcastic and condescending. The amenities on the website were not available. My children could not go in the pool. The wifi was weak and I had to call customer service 5 times before I was able to connect two devices. Waited two hours for towels, valet parking was extremely packed and on the other side of the hotel. The hotel charged me the total fee after I had paid Priceline causing my card to get declined at another venue. There was supposed to be a $9 credit for breakfast and that was untrue. Tried calling the front desk over ten times and the phone rings with no answer. I can go on however happy to be back home. My children and I are so disappointed. They had nothing to do all weekend. Total waste of my money.
Harrah's Resort Reviews & Complaints
Good morning. I don”t normally write to complain, but this is a must. Myself and many of my friends stayed at your resort Sat night July 20th for my bachelor party. We payed a lot of money to stay there, and of course spent a lot of money on the tables, food and drinks. We stayed in room 426. The AC did not work! In the morning we wanted to watch the golf tournament and the TV was broke. They brought a new tv, hooked it up and left. We watched static for 22 min before the guy came back to set the tv up. At that point it was 11 and check out time. We then went to your pool (to spend more money) have lunch and relax before the drive home. We were informed they only had one cook and expect 1-1.5 hrs to get food. Beautiful place, but I will never ever waste my money at your resort again:( Very very dissatisfied with the whole experience at your resort. Thanks for your time
Harrah's Resort Reviews & Complaints
Harrah”s chester does not serve food at the copper mug located on the 2nd level to it”s bar patron”s, that bet on horse races that are simucast on their tv”s at the bar but will serve food to it”s customers in the poker rooms which is on the same level, isn”t this a form of discrimination?, Is not my money as good as theirs? also you can not go to the food establishment on that same level and get served food unless they are having live racing that day, once the live racing is over they close the place to patrons other than the poker customers. THIS IS DISCRIMINATION BY hARRAH”S IN AN EFFORT TO GET YOU TO PLAY POKER AND FORCE YOU TO LOSE YOUR SEAT AND GO UPSTAIRS TO EAT HOPING YOU WILL PLAY THEIR SLOT MACHINE AND TABLE GAMES! THIS IS NOT FAIR TO THOSE HANDICAPPERS.!
Harrah's Resort Reviews & Complaints
Harrahs (Bacarrat) I had a 40 dollar bet on the player and the dealer called tie hand. when there is a tie you get to keep your money so we all pulled our money back. few people on the end disagreed with the dealer and she paid them on the bank. hand did look like the bank but the dealer never did ask us to give her the money back. and I wasn”t sure. around an hour or so later after the dealer went on break couple of guards comes to the table and ask to speak with me. said I took my bet back when I should have lost. so I said oh. I didn”t know. I was going by what the dealer said. he said well she made a mistake so I said ok. you can have the money back. they tell me well we have to evict you for 30 days due to this issue. Nothing personal just the rules. I said well how can you kick me out for making a mistake when the dealer deals this game everyday and made a mistake. how can I know this game better than she. he says you”ve been playing this game many years you should know the rules. I told him its not my job to tell the dealer how to do her job. he says you arent the only one getting evicted for 30 days. theres 3 others on the table did the same thing as you on this hand, you will all be kicked out for 30 days. I said ok you are kicking me out for making a mistake so what will you be doing to the dealer for making the same mistake? He tells me don”t worry about her, she works for me and I”ll handle her. so I just left. they asked me to sign papers. I didn”t even look at the papers. I told them I am not signing any papers. they said ok you don”t have to but if you come back into the casino before 30 days we will have you arrested for tresspassing. They said after 30 days please feel free to come back… LOL.
Harrah's Resort Reviews & Complaints
Harrahs Casino Employees Need HELP!! Why would they care? They dont care about their own employees!! There are those of us that work under abusive conditions that include harrassment, racism, sexual harrassment, hostile work environments and more. We have co-workers that double as lower management that work with us and they abuse us daily. Bobby Shuster and Kevin Gill. They are now going to our facebook pages and working with management to ridicule us and verify sick points based on where we were on vacation! They threaten us all the time along with their close work buddies like Kerry Felts who is assisted by Bobby Shuster with illegal talk and how they are part of the two of “arion race”! THEY ARE OUT OF CONTROL and no one in HR or management will listen to us. One of the employees (Robert Broduer) raised his fist to a woman there on several occasions and charged her and management ignored this. The woman wants to call 911 next time he does this. They are terrified of him. Kevin Gill solicits the guests and threatens us with write ups if anyone say anything and he is on a final for it already. Its time to do something like go to news 13 and a lawyer. Half of our department is ready to get a class action suit going! So dont tell me they care abouty guests when they treat employees like this!!! PLEASE HELP!!! NO ONE WILL LISTEN
Harrah's Resort Reviews & Complaints
Hi, we were just there as a overnight trip with my girl friends. We checked in on Saturday the 25th, and the reservation was under Tammy Hannah, she had a comp night as she is a rewards member as I am too. I can’t tell you how disappointed I was. They checked us in to a room on the 6th floor, I felt like we were in a room that was only given to people that were on comp status. The room was not clean, still had garbage in the bathroom garbage cans, also was not prepped as it should be, no Kleenex in the dispenser. My friends and I went out for the night, we returned about 1 am, I took a shower and noticed that the water was not draining, when I got out of the shower, the water was half way full, also the fan did not work in the bathroom, nor did the air conditioner work, so the room was very muggy. When I checked the shower a hour later it still was not draining. We then called the front desk and complained, the person at the front desk said “oh well we will get someone up there to see what’s going on” We asked how long, she said I don’t know when they get there, she was very rude. We hung up, but then called back and demanded a new room, she called us back and said I will move you, so we had to pack up everything, in our pajamas and then went to the 14th floor. The valet showed up to move us and told us that the tubs don’t drain, its a problem with the pipes in the walls. Wow I thought, how could you be having people stay in this hotel this way. We went up to the new room, to find out when my friend took her shower it was not draining for her as well. It was now 2:30 am, same issues and everyone could not take a shower. This was the first time I have stayed at your hotel, my husband and I normally stay at El Dorado or Silver Legacy, I am a rewards member and I really don’t understand how I was treated or the condition in which you have your customers stay. I really should call the health board, I am pretty sure that does not reach the standards in which they require. It really is a shame, because it is people like us in which keep people coming to Reno and brining in the revenue for your hotel. I would try your hotel again, but I am hoping you will make this right, I think that all of us who stayed in the room should be given a chance to stay in your hotel again and experience the stay in which you advertise. I look forward to hearing from you. Thank you, Connie McMartin. [protected] [protected]@yahoo.com
Harrah's Resort Reviews & Complaints
Husban had a record of two drinks at the Pool After Dark Bar in Harrahs Casino and went from normal to hallucinating and hotel security is reviewing the tape for a person, either bartender or patron who drugged his drink. He made it to the room to start choking, saying he would die and the harrahs cut the medical staff, sent up a security guard and didnt call an ambulance, said he was drug, he passed out and his wife was distraught, callling the hotel back to please help and had a customer help her who was an emt keep an eye on him, when he woke up had no recollection and had the managers and staff report to his room for a full written record he was drugged. The security wrote the report and another security guard told him that this was the second incidence in two weeks in the hotel! Since we were at the er, we first went to the police station and filed a report and went to the er for a cat scan of his brain and blood tests. But in blood testing for these drink drugs they go through the bloodstream so quick sometimes dont pick up. The fact that this casino didnt handle my husband and I with more urgent care and he was in distress is unreal and we are seeking legal help.
Harrah's Resort Reviews & Complaints
I am a 11 year customer with Harrahs. A DIAMOND player. In July 2010, I received a handpay from a machine for 809.00. The handpay was in question, I questioned the payout, the slot attendant called for a VISUAL, a supervisor also validated the payout, and they also called, TECH SUPPORT to the machine, after all of this I signed for and accepted the payout. Two days later Chad Carver, director of Security notified me that the payout was a mistake made by employees failing to clear the machine from a previous payout. He demanded restitution, all but called me a crook, changed the original incident report by omitting certains facts, to make the report more FAVORABLE for Harrahs. After calling corporate offices and talking to Reggie Kirk (CEO”s Asst) and Mr Jensen in Las Vegas corporate about the situation, Mr Carver has become God of HARRAHS, he listed me as Defrauding a Innkeeper in Harrahs Computer System, he also sent a nasty letter banning me from ever playing at any zHarrah”s property again. I have tried repeated times to have the band lifted, and continue to be a loyal Harrahs customer. The problem is that nobody takes time to look at the facts, the real issue at hand, and could care less about the customer. This is not the first time a customer or loyal player has ran into a problem at Cherokee. there have been customers who hit jackpots and have not gotr paid, there has been a woman who was shocked, and injured by a machine. The problem with Cherokee is the casino and gaming regulations are owned and operated by the Cherokee Indians who only care about your money. Harrahs has a few key management in place but abide by the rukes of the Indians. In short they have lost alot of business from me and my family due to God (Chad Carver)
Harrah's Resort Reviews & Complaints
I just wanted to chime in as a new “Total Rewards” customer. I visited the Harrah’s Ak-Chin Casino in Arizona recently and due to the horrible customer service that was downright rude and disrespectful, I will steer clear of all Harrah’s properties in the future. One visit was enough. We were told at the buffet that unless we were a “Diamond” member, we couldn’t get a 2nd crab cracker at our table of 5. There is a definite “caste” system in place and as a new member, I was given a gold rewards card as was my elderly mother. When we went over to the Cashier’s cage (properly standing in line at the “Gold” window) she was almost run over when the Cashier called over a woman standing in the “Diamond” line. Not even an “excuse me” from either of them. I understand rewarding regular patrons, but I can’t say that I have ever had a company so clearly discourage my business, especially since as a new customer, they know nothing about me.
Harrah's Resort Reviews & Complaints
I received a phone call from Anthony yesterday telling me that I had to go to Harrah”s Casino in the next 5 days and scratch off a ticket to win one of three prices. I was supposed to get a confirming email giving me all of the information. They had my phone number, address and email address becausing I filled out a form to win a car. One of the prices is an automobile. I believe this is just marketing to get people into Harrah”s Casino. I called Harrah”s yesterday and no one has called me back. This may be a scam.
Harrah's Resort Reviews & Complaints
I recently got back from Harrahs casino. Now Keep in mind im a diamond member and have gone to harrahs since they opened. I called and booked a room for Thursday And Friday, on a off time when there is surely no business. FEB 4TH AND 5TH. I requested Atruim Suite. To My Surprise when I got there I could not find my debit card. I told the girl its probadly burried in my bag could I leave the 50 deposit in cash instead. Which I did in past. Its somthing that happens to all of us. Well after unpacking bag on casino floor feeling embarassed. I could not find it. Her responce was Well its new rule and money could not be taken. I had 2 friends coming down following day who were diamond members also one was 7 star diamond. So than I managed to locate my numbers to my card which I wrote down. I tried giving her them and her responce was well how do we know its not stollen we need the card. I was furious at this point. I spoke to 3 supervisors. All were still wet behind the ears and had that same stupid look like there is nothing they could do its the rules. I was furious that they could treat good paying customers the way they did. I had a cruise that I received from harrahs as a comp. I cancelled that and destoyed all my harrahs cards. I will never go back and will surely spread the word about how Harrahs is treating people who are good paying guest. During such bad time and recessions you would think they needed the business. Now I can see why Jersey casinos are so poorly run. Its no longer run by the experienced people from the past. Mob LOL Bring back the Vegas ways and get rid of these College pretty boys who could care less about there Jobs. Basically the staff and managemnet *** and I will no longer play at harrahs. Next to Ebays customer service I rank Harrahs as the worst. Im bringing more than one person from your property. My friends all feel same way. Im Gone to Philly and bringing my money over bridge.