After been referred by Ivor Goldstein to take my vehicle to hatfield to sort out a misfire . Bad mistake.I booked my service via internet to find out on the day of the service it was not booked in.Eventually booked the vehicle in after no apologies and after a long wait. Kept my vehicle for three days did not phone me after the first day and tell me that i will not get my vehicle back and make other arrangements to get home from work. Very bad. The mechanic phones me on the third day to tell me it is faulty plug wires. Replace cost R1500.00 will solve prob. No it did not. The lady from customer service phoned me the next week for feedback. I told her i was unhappy and she said the service manager will phone me. Ya right it took him a month to phone back after i spoke to Ivor and he phoned Brad Kaftel. When he phoned me last week [protected] i told him that the car was overheating and he said it was not his problem and they only had to sort out the misfire. Why pay R1500.00. Why be cheeky. Why make the overheating my problem. Is this why people dont wanna take their vehicles to dealerships to be repaired. DO YOU BLAME THEM!!
This complaint and/or review was posted on HolySmoke.org on 22:29 pm, May 15, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/hatfield-vw/.
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