Below mail is self explaination: —–Original Message—– From: Pawan Powar [mailto:[protected]@persistent.co.in] Sent: Saturday, March 29, 2008 2:23 PM To: [protected]@persistent.co.in; [protected]@hathway.net Cc: [protected]@hathway.net; [protected]@hathway.net Subject: RE: Complaint This is *eighth* reminder. I’d like to inform you that, I have already shown my current receipt and previous receipt/cheque to your kothrud representative. Why so much delay? Regards, Pawan Powar. —–Original Message—– From: Pawan Powar [mailto:[protected]@persistent.co.in] Sent: Wednesday, March 26, 2008 2:55 PM To: [protected]@persistent.co.in; [protected]@hathway.net Subject: RE: Complaint This is *seventh* reminder. Regards, Pawan Powar. —–Original Message—– From: Pawan Powar [mailto:[protected]@persistent.co.in] Sent: Wednesday, March 12, 2008 3:56 PM To: ‘Pawan Powar’; [protected]@hathway.net Subject: RE: Complaint This is *sixth* reminder. Regards, Pawan Powar. —–Original Message—– From: Pawan Powar [mailto:[protected]@persistent.co.in] Sent: Tuesday, March 11, 2008 7:56 AM To: [protected]@persistent.co.in; [protected]@hathway.net Subject: RE: Complaint This is *fifth* reminder. Anybody listening? Regards, Pawan Powar. —–Original Message—– From: Pawan Powar [mailto:[protected]@persistent.co.in] Sent: Monday, March 10, 2008 3:10 PM To: ‘Pawan Powar’; [protected]@hathway.net Subject: RE: Complaint This is *fourth* reminder. Regards, Pawan Powar. —–Original Message—– From: Pawan Powar [mailto:[protected]@persistent.co.in] Sent: Friday, March 07, 2008 2:06 PM To: ‘Pawan Powar’; [protected]@hathway.net; [protected]@hathway.com Subject: RE: Complaint This is *third* reminder. Regards, Pawan Powar. —–Original Message—– From: Pawan Powar [mailto:[protected]@persistent.co.in] Sent: Wednesday, March 05, 2008 8:09 PM To: ‘Pawan Powar’; [protected]@hathway.net Subject: RE: Complaint Did you get a chance to look at this? This is *second* reminder. Regards, Pawan Powar. —–Original Message—– From: Pawan Powar [mailto:[protected]@persistent.co.in] Sent: Tuesday, March 04, 2008 8:43 PM To: ‘Pawan Powar’; [protected]@hathway.net Subject: RE: Complaint Did you get a chance to look at this? Regards, Pawan Powar. —–Original Message—– From: Pawan Powar [mailto:[protected]@persistent.co.in] Sent: Monday, March 03, 2008 8:36 PM To: [protected]@hathway.net Subject: Complaint Hello, My customer id is 104900. I have enrolled for 512 Blast New Xtra (Receipt No. 30751, dated 23/01/2008). But your customer care is saying that my plan is 512 Blast New Quarterly. I treat this as *shear* negligence from your side. Please resolve this ASAP. Also, in spite repeated complaints at your customer care center about speed NOT up to mark (I get speed of around 140 kbs, though I have enrolled for 512kbs), no one bothered to resolve this issue. Regards, Pawan Powar.
Customers reviews and complaints
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Hathway Cable and Datacom Reviews & Complaints
Dear Nodal Officer, I had applied for a new Hathway Broad band connection on 5th of July 2014 and had given the required documents to Mr Praveen Pathak who claimed to be a sales executive working with Hathway. I had given him the address proof, as well as check and applied for 2 mbps connection called 2MBPS FLASH MAXI.. He promised that the connection will be established with in 2 days. However, when i tried to contact him on 7th of july he said that it will not be done today and asked me to call his senior Mr Ashwini Mathur. I started to call both Mr Ashwini and Mr Praveen but Mr Praveen stopped responding and Mr Ashwani Mathur said the connection will be done on 8th of July but no action was taken. I called the customer care but after putting me on hold for around 5 minutes, i was disconnected. After more than 100 phone calls to linemans, technical support team and other people, cabling was done but no modem was installed. When i called some person who did the cabling i was told that your application for new connection has not been logged and modem can not be installed. After 8 days of continuous harassment, Mr Praveen Pathak picked up the phone and he said that no modem is required and you can directly plug in the cable in your computer which is a completely absurd and idiotic answer. I called the customer care and finally was able to receive my account number. After numerous calls to customer care, the modem was installed. The customer care people never agreed to give email id or contact of nodal officer or direct me to some superior which is against the TRAI guidelines. After modem installation also, the internet services did not start work and it took me 2 more days and atleast 10 calls to customer care (details can be assessed by you) for modem to work. When i asked about my account, i was told that it is a 600kbps connection where as i had applied for 2 mbps connection. I again lodged a complaint for rectification I received a call from Mr Rajeev Roshan who said that modification will be done and asked me to send a mail mentioning my queries but there has not been any reply from Hathway. I am completely dissatisfied with the services of Hathway and will like to know how can i discontinue my connection and get refund of the amount i have already pain if no action is taken. I hope you people can take action other wise i will thing about complaining further higher. Dr Kapil Singhal DM Neurology (AIIMS) Senior Consultant Neurologist Metro Super Speciality Hospital Sector 11, Noida, UP
Hathway Cable and Datacom Reviews & Complaints
Dear nodal officer, This is per reference to my hathway broadband a/c 982864. Please note my absolute dissatisfaction with regarding to quality of service and customer grievance redressal at hathway call center: 1. Call center agent has been instructed not to provide the coordinates for nodal or appelleate authority (reference agent: ganesh; date of interaction: 11th september 2013, sr#8709783). After repeatedly insisting him the required information was not provided to me (which as you are aware against the trai guidelines). 2. Call center agent repeated refused a call transfer to the superior or floor manager and kept on arguing that the same cannot be facilitated (which as you are aware is also against the trai guidelines). Finally after lot of pushing, he managed to forward the call to his senior and he provided me the email id of nodal office viz. [protected]@hathway.com (which is wrong) and he also mentioned that there is no telephone no. That I can call to (which as per your website is also incorrect: http://www.hathway.com/hathway-broadband/nodal-officer-detail.php) 3. The quality of service over the last 2 weeks has been poor with multiple no-service periods. Please note the previous compalint requests lodged from my end: sr# 8643951, 8626180, 867909 and 8709783 4. Currently the service is again down, and the call center executive just informed a complete outage in santacruz east area. In lieu of the above complaints, I believe the seriousness of the issue is very critical from a regulatory as well as customer satisfaction point of view. Just so that everyone comes to know about the malpractice being carried out by hathway call center I have posted this email on http://www.complaintsboard.com website as well. Request you to kindly get back to me on all the mentioned points, and assure me if uninterrupted service can be provided by hathway? Looking forward to your reply in anticipation. Thanks and regards, Sohag sarkar
Hathway Cable and Datacom Reviews & Complaints
Hathway Internet took 2117/- rs on 8th Nov 2006 for new connection and promise to give new connection in 2days. but after 15 days they said they don”t have feasibility and will refund my money in 2 days. Already 1 month gone i keep calling all hathway people but no response. Hathway Internet cheats their clients!
Hathway Cable and Datacom Reviews & Complaints
Hi, I am amit gupta resident of kandivali east. I am having hathway broadband connection. I lodged a complaint for no internet connectivity on 30th sep 2007 at 8:15 am. After that I called up number of times to them but they are not able to rectify it. Every time they give me an excuse that in 1/2 hour we will call back you but they never. Till the time (3rd oct 2007 11:15am) there is no response from their end. Their customer service is such a bad and also technical support.
Hathway Cable and Datacom Reviews & Complaints
Hi, I have taken broadband connection, 50MBPS for 6 months and paid advance amount of 3200.Since the day one service is not good.I have been calling and communicating with the customer care all the time. with in 60 days, you believe it or not, 40 complaints raised. The horrible problem I am facing with Hathway is UPLOAD speed is ZERO, which makes unable to send any mail. Keep requesting Hathway to terminate my connection for the last 2 weeks. send several mails and calling to customer care every day 3, 4 times. still now, there is no response.no feed back. Stay away form it and be happy.Its been very very terrible experience with Hathway. DO NOT FALL FOR 50 MBPS, CHECK BEFORE YOU APPLY FOR NEW CONNECTION. Regards, Suresh
Hathway Cable and Datacom Reviews & Complaints
I am amit mahajan staying in kothrud pune. We have an hathway broadband internet copnncetion. But the service is very poor. We have an 8 to 8 conection, but net is rarely working. And customer care service is very poor… I tried so many times but no way. And wen I called the customer care person is not taking properly. From last week the net is not working. Regards, Amit
Hathway Cable and Datacom Reviews & Complaints
I am digital TV subscriber and using Hathway Set top box which was purchased in my mother name Ms. Ratna Zutshi. (Ward No. 2, Mehrauli). We purchased set top box from our cable operator in March and since then the box is not working properly. But from last 2month we are getting NO SIGNAL caption on our TV screen. We have complained to our local cable operator (Exotic cables) and Hathway customer care center, in fact have called them several times but no body has till date responded to our problem.
Hathway Cable and Datacom Reviews & Complaints
I am existing hathway broad band connection holder (customer id:1257564) and from last 10 suffering with my wifi connection. but I never ever seen this type of service. customer care/ technician all employee just giving me excuse. I do not want this type of service. I am going to highlight this type of cheap service to all social media. this is very pathetic and just because of it I lost so much money in my business. from last 4 days I am calling to customer care/complaint dept. no any resolution that”s why I am writing this complaint. finally I would like to say I am not happy with service. so either company will give me my lost rs.-15000-/ or refund my full amount what I paid from last one year. for kind of your information I am forwarding same mail to all social media. thanks and regards amit kishor [protected]
Hathway Cable and Datacom Reviews & Complaints
I am staying in vij’ngr b’lore… We had taken hathway broadband service with a tariff plan of 512 kbps… 3gb download… 3 months validity… For rs 1500 /-… From past 40 days we are using it… But for only 15 days we got the service and remaining 25 days there was no service at all. We called the customer care so many times… They told that there was some problem in our area and within short time they will fix it… But still it is not… We are fed off with this service… Finally we have decided to deactivate the service and go for other service providers.
Hathway Cable and Datacom Reviews & Complaints
I am used the network in past 2 years account no – [protected]. I register a request on 10/09/2018 request number is 10092018w213897 still not resolve and any information or intimation. Very pathetic service for the network. L spoke to 18/09/2018 to call center number nivetha is disconnect the call. Very very worst service. Veeramanikandan. S [protected].
Hathway Cable and Datacom Reviews & Complaints
I from mumbai had 256 liteway hathway internet connection from april 2007 and paid 1000 deposit which is refundable. I had to face lots of problem during browsing sometimes serverr use to be down for 5-6 hoursthrice in a week after that the speed was extremly poor not even 100 kbps during day. I had change lots of plan but none all of them gave me the same result. At last I had to take a decision and disconnect the connection. So I surrenderd the modem in august 2009 and took a acknoledgement for the same but its was very reduculess that they changed the plan and send me the bill for the new plan. I was really angry and tried to call up many times at last I got the recovery no of mr. Mahesh sawant he agree for the mistake that happenend n promised that I would get the the whole deposited back vide chq.. It took him 2 mionths I guess I had invested more than 300 rs to call him for the same. Mr. Sawant then said that I would get a reunf of rs, 577.00 I asked him to clarify about the deduction but he failed to give so. Finally I recieved the chq of amt 577.00 on 16th nov 2009. So this was really harassment from hathway internet and in life I would never ever suguest any people in india to have this bad internet service provider. Today I have tata broadband internet connection and im very satisfied for the service as well for the speed they provide.
Hathway Cable and Datacom Reviews & Complaints
I got a hathway broadband connection almost a month back and my connection is up very rarely. What prompted me to write this complaint here is that, as I write this email, it is going to be 72 hours since my internet connection is down and I have made nothing less than 20 calls to their so-called “customer care”. Every time they pacify me with things like “sending someone”, “look into it” and so on. Interestingly, there aren”t any responsible or sincere souls working in this division. I feel cheated after paying the money for this prepaid account and getting nothing in return. Totally undependable service. Even when I called the senior engineers in hathway, they gave me the same stories like a recorded message. In fact, the customer care only needs either a recorded message repeater or even better, a parrot to repeat the same things over and over again.
Hathway Cable and Datacom Reviews & Complaints
I had booked for a Hathway Broadband connection by paying Rs.1686/- vide receipt No.5276 dated 9/6/07. The amount was collected by their representative Ravi (Mobile No.-[protected]) at Girinagar, Bangalore. He said that the connection would be operational within 4 days. However, 17 days later, despite innumerable phone calls and SMSs to Ravi, His Supervisor- VenkatGiri([protected])and to Call center 080-[protected]; neither the connection been given nor the money been refunded. The behavior of Hathway and its representatives has been totally callous and irresponsible. They do not even have the decency to call and update the status in fact they do not even answer calls. At call center they promise a call back in an hour which has never happened. I wonder if in the name of new connections – Hathway. is making money. Regards Vijay Rao
Hathway Cable and Datacom Reviews & Complaints
I had hired internet services of M/s Hathway Broadband Internet on Jan 16, 2007. The package was for six months with 3GB download capacity. During these six months the service was never reliable. It had lot of interruptions and the service practically came to halt in the month of April 2007. Due to these problems we were unable to utilize even 50% of the download capacity offered by the package, apart from the agony caused by the inturrupted services. Despite being aware of the problems faced by us, Hathway sent a reminder for renewal of the package, for the service that was practically non-functional since April 2007. After prolonged communication, Hathway confessed that they are unable to provide these services in our locality. They even agreed to refund all the money that was paid by us for this package. As I was out of India, I had told Hathway not to take away their equipment (Modem) till I return to Mumbai. Based on my experience with them, I had told them to take the Modem only after sending the refund cheque. However, their technicians visited our house in my absence and took away the modem by misleading my 80 year old mother. After taking the situation in their control Hathway is ignoring my requests for the refund as agreed earlier. So far, I have written 40 emails to Hathway on this issue which should have been resolved long ago.
Hathway Cable and Datacom Reviews & Complaints
I had subscribed for hathways skyway regular plan where mentioned a speed of 512kbps. I am paying 1797.00 per month for this high speed. But unfortunately from day 1 I am getting a speed of 3-5kbps. After repeated followups an engineer came from hathway after 8 days of my complaint i.e. On 14th feb 2008and then left my house with a note “status incomplete”. There was no change in the speed. Then another person came on 19th feb 2008 and did not solve my problem. The customer service guys says that the engineer will take care of this. The engineer says the technical team will handle it. Technical team says that the engineers will handle it. I had writteb a complain email about the speed to the seniors of hathway like avinash and vijay g. It is now just about a month and still I get the same speed of around 3-5 kbps. I checked the speed and line capacity provided to me by hathway thru online speed test websites. I was shocked to know that I am provided a line of 256kbps (whereas the plan mentions a speed of 512kbps). When asked to increase the speed, I was told to pay 20% extra. I feel cheated. My money is hard earned and I value my hard work. Please help.
Hathway Cable and Datacom Reviews & Complaints
I had taken a broadband internet connection in bangalore in december 2006 for a month. On the termination date the engineers failed to collect the modem. After repeated contacts they sent an engineer to collect the modem and terminate the connection, after 1 1/2 months of following up. And then nothing happened! No refunds. The catch is that they do not tell you to contact the accounts department for claiming the refund. I had to find out myself. And then they ask you whether the termination has taken place. That was in march 2007. It is june 2007 and they are yet to send me the refund. They are not afraid of complaints, so it seems. And the refund/accounts department had the incompetence greater than their field engineers. It has taken them three months to process one cheque of 1000 rupees. And it is still work in progress.
Hathway Cable and Datacom Reviews & Complaints
I have a hathway internet plan where I pay every 6 months. For the past year, I have to make a call every week and inform the call center about no internet connection. The response I always get is that I will get the connection within an hour or so. However in reality I don’t have internet for weeks. At present i’m not having internet for the past 5 weeks. And yet I pay regularly every 6 months. The company is the worst broadband provider according to me and I would love to see some serious action against this company. Thank you.
Hathway Cable and Datacom Reviews & Complaints
I have been a hathway customer since 2 months & my subscription plan is 512 blast quaterly. i am supposed to get a speed of 512 kbps & free usage time is from 24:00 – 07:00. i have been using it since 2 months & the speed is dead slow during free usage hrs. Inspite of complaining several times no action has been taken & my main purpose of taking that plan is to download large files at night, but its not being possible with the speed they provide. Their technicians are wonderful liars & cheaters. overall their service is terrible. All they do is woo customers with false promises, after getting the connection & paying the bill they turn a deaf ear to their complaints.
Hathway Cable and Datacom Reviews & Complaints
I have been the customer for Hathway internet in India for the last five years. My customer account number is 84729. Off late the broad band internet connect goes off very often (at least once in a day). The call center is the backbone for any service provider, surprisingly the call center number of great hathway internet is engaged for days together some times. I have a doubt that they must be working with very few lines for call center, I don’t understand how they want to survive with such a mean management to increase the lines. Initially while taking the order they say that this company belongs to Hinduja group. It is really a shame for the group with this kind of a service and service infrastructure.
Hathway Cable and Datacom Reviews & Complaints
I have not seen anything worse than this “Set Top Box of Hathway”. Hathway is the most stupid Cable operator service in the world. Hathway’s Customer service reps are all bloody cheaters and Hathway is the biggest fraud company in the world. They cheated me by promising that their cable clarity is better then TATA Sky or DISH TV. It has been nearly a month since I have put Hathway, out of 30 days it might have functioned properly for hardly 2 days. Hathway is the biggest hoax Cable operator service….. My humble request to all the readers of this forum, please never ever do this grave mistake of taking Hathway Cable or Internet connection. All the Hathway Reps should be put behind the bars for cheating Customers.
Hathway Cable and Datacom Reviews & Complaints
I have paid a cheque of Rs.1798/- for a new Hathway connection, they said the installation would be done within 3 – 5 days, it has been 9 days but the installation is still not done..It has been very ridiculous service, the excuse I am getting is its raining so they cannot put up the cables.. When I call up the customer care they are not sure what to do and they give me the Mulund Branch nos. as I reside in Mulund. The executives at Mulund branch give me false promises that it would be done today/tomorrow and this is going on since last 5 days..I work for a USA company and hence I need to work from home sometimes. Even today they assured would be done by 2pm but surprisingly no one turned up till now…I never thought such a brand would give a pathetic service.
Hathway Cable and Datacom Reviews & Complaints
I have paid a cheque of Rs.4998/- for a new Hathway connection, they said the installation would be done within 3 – 5 days, it has been15 days but the installation is still not done.. It has been very ridiculous service, the excuse I am getting is engineer is not there, cable and modem is out off stock When I call up the customer care they are not sure what to do and they give me. The executives collected the cheque is not picking up the call. Every day call center executive is give me false promises that it would be done .I work for a USA company and hence I need to work from home sometimes. Even today they assured would be done by 2pm but surprisingly no one turned up till now…I never thought such a brand would give a pathetic service. Dont go for hathway any more.
Hathway Cable and Datacom Reviews & Complaints
I recently took a new internet broadband connection from Hathway Internet. The connection has been down since last week, but nothing has moved inspite of repeated reminders to the concerned authorities. The installation took more than 10 days as against promised to have the complete installation of modem including the wiring etc done within 24 hrs max. This is inspite of talking to there topmost authority at Hyderabad, giving numerous complaints etc. The local authorities at Hyderabad does not even entertain phone calls and never act as promised by them. I took a 256 kps speed connection but actually getting something 64kps speed connection. Overall its been a pathetic experience… a cool advice is not to take Hathway internet connection. Should opt for some other services available.
Hathway Cable and Datacom Reviews & Complaints
I stay in HSR Layout Sector 1. I have been using Hathway Internet connection for a few months now. Recently (around 19th April 07) my internet connection stopped working and I came to see the worst face of a service provider. Please read below : 1) The so called service line is always busy or disconnected. 2) After a few days I could get to their operator who said the connection would be restored in 2 days. 3) Even after 25th Apr the internet was not working. 4) On 1st May I logged another complaint. I was told there was NO record of my previous complaint! Airtel is better in this regard. 5) On 2nd May I got a call saying they would take another 2 days to restore the service and when I asked for written answer they rejected it! I suggest people avoid Hathway.
Hathway Cable and Datacom Reviews & Complaints
I took Hathway”s connection in Feb-March 2014 (in Wakad, Pune). Barring a month after it, I have not been getting proper connectivity. I have complained 20-30 times every month. I used to get 3-4 days of connectivity every month that too after so many complaints and phone calls. No resolution was provided to me by Hathway. Instead, they are asking me to pay for all these months. I didn”t get a connectivity, what should I pay for? Does Hathway want to earn without providing service at all. Instead, I am demanding Rs 1000 which was taken by Hathway as installation charges as I never got the connectivity. I have all the complaint numbers and call recording with the customer care. I have raised it to the Nodal officer, appelate authority and to the Hathway helpdesk as well. No one is replying to my E-mails regarding the refund of installation charges. I am fed up complaining and feeling being harassed by Hathway. Please look into this matter seriously. I can provide you with all the call records and complaint numbers. Bhavesh Sharma Acc no: 1098463 Wakad, Pune.