Bought a 4000.00 wedding ring from them in 2000 which was an upgrade from the 2000.00 ring I got in 1998. Have not had problems with it until December 2008 when I noticed that the shank, 3/8 marquee diamond, and prongs was all missing out of my ring. Took my ring to Helzberg fully expecting them to fix it since they are suppose to have such a great warranty and so customer oriented. Boy was I wrong. They are trying to get me to pay 800.00 to have my diamond replaced. And get a load of this, between shipping from the store to corporate and back to the store they lost one of my smaller diamonds. I have gotten every excuse in the book about them fixing my ring and have been without it since December. All I want is my ring fixed. Don”t go to Helzberg!!! They will not warranty your ring like they say they do. Go to a jeweler that has a REAL WARRANTY and will fix your ring without the arguments and hassles. I am still battling with them to get it fixed.
This complaint and/or review was posted on HolySmoke.org on 14:50 pm, September 14, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/helzberg-diamonds-shops/.
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