Purchased a Samsung TV in early January of 2015. Salesman Levon Swafford told me about great price guarantee that HH Gregg used: If the price dropped at the store in the next 90 days I would be refunded the difference. Salesman repeatedly warned me to wait as close to the 90 day mark as possible to make my claim because I could only do it once. I watched the product’s price drop $300 over the next few months and attempted to claim my refund during the last week of my 90 day period. I was informed that no refund would be given because the product was discontinued. To add insult to injury the TV was supposed to be a top-of-the-line 4K TV and it looks awful in it’s largest viewing mode. Samsung has a Smart View feature and if you set it to SMART VIEW 2 it looks really amazing…but only takes up about half of the available viewing area. It’s only 720p at best when you use the whole viewing area. I tried calling Samsung to see if there was something I wasn’t doing correctly, but was told that this is the best I can do. This has been a very expensive lesson to learn from HH Gregg and Sumsung.
This complaint and/or review was posted on HolySmoke.org on 21:51 pm, September 12, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/hhgregg-inc-review/.
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