I decided to buy a new BMW for which I contacted this company because they had good ratings online. I decided to call them and when I reached there, to my surprise, there was no one. It was clear that they were not interested in solving my problems. I had to wait for an hour. I decided to visit the place again the next morning to make sure whether the car is available or not. Hilton Head BMW claims to have one of the best professionals around who are going to make sure to give you quality services but not in my case. I reached the place around 10 am and for around 30 minutes none of their salespeople came forward to assist us so I decided to visit this place some other day because they were busy with their potential customers I guess. I arrived at this place some days later and this time I was greeted by one of their rude salesperson who seemed to have no interest to hear me. I told him that I am looking for a BMW, told him my budget and everything and he rudely replied to me that they had nothing like that, even though they had 3 cars in their lot. I decided to contact their manager but he was busy somewhere, this time I am being approached by another salesperson who did assist me better than the previous one. He showed me several cars and I purchased the 2010 BMW X5. The salesperson told me that the car is in perfect shape, it had passed the inspection test so I don’t need to be worried about it. Around a week later I received my car, it looked great on the outside but didn’t know that it would give me nightmares until I went for a ride. The engine made some weird noise as soon as I took it for the first ride which was shocking for me because the car was new and it had also passed the inspection test also. I decided to call Hilton Head BMW to let them know about the situation and they asked me to come over to get it fixed. I still had the warranty and as promised by Hilton Head BMW they are going to bear the charges for the first year. I was told to come around a week later to pick my car up. The next time when I reached there I was being told that everything is fine now and I can be free but the engine makes the same kind of weird noise again when I got home. I now decided to pay the bill from my pocket and this time it all worked well. Companies like Hilton Head BMW are just here for money and you will be going to regret yourself if you ever visit this company. This is just a waste of time and money so don’t visit this place.
This complaint and/or review was posted on HolySmoke.org on 21:08 pm, September 18, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/hilton-head-bmw/.
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