HockeyMonkey refused to accept an authorized return for a pair of hockey pants I ordered that were way too big. After I got a return authorization number from them and paid the postage to return the pants, HockeyMonkey claimed, falsely, that the pants were used and refused the return. Instead, they sent the unusably huge pants back to me and refused to refund my money. When I received the return package, it was obvious to everyone that the pants were brand new and unused. They have minor sewing defects in a couple of the seams, which were obviously manufacturing flaws. If these flaws make the pants unacceptable to HockeyMonkey, then they sent me defective merchandise in the first place. Their argument is completely at odds with all the facts, no matter how you look at it. I sent a detailed letter to HockeyMonkey, providing all the facts and ample proof that the pants were never used. I even provided photos showing the pants in their clearly new, unused condition. HockeyMonkey has refused to respond to my letter or refund my $80. This continues their pattern of non-existent customer service. When they first claimed that the pants were used, I left two phone messages for their representative, which he never returned. Instead, HockeyMonkey returned the new pants without talking to me. I have concluded that HockeyMonkey is a very non-responsive company with extremely poor customer service and I will never do business with them again.
This complaint and/or review was posted on HolySmoke.org on 20:26 pm, October 30, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/hockeymonkey/.
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