I was making the reservation at this Holiday Inn Express because my sister was having surgery on 04/02/2014 and the hospital is about a mile away. When I made my reservation online I checked both AARP and AAA so I could get the best rates I was given a rate and then clicked to Book. When I did another screen came up and it had more rate choices I choose the cheapest and put it on my CC. The next morning my sister was rushed to a different Hospital for emergency surgery on 03/27/2014. I Called and canceled right away giving 6 days notice to cancel. I was told it was a non-refundable room I choose. I tried to explain the facts and was told No manager was available to approve the refund and to call back. I did that 2 days later and once again I was told no Manager was available, I called the next day and the day after. The Hotel had already canceled my reservations finally a week after the reservation date I recieved a call from the Hotel Manager and he stated that He wouldn’t refund the deposit and Corporate couldn’t force him because it was independantly owned but if I choose to, I could stay another date at that Hotel only if the night was available if I wanted. I tried to explain that I live no where near there and it would cost me more to just spend the nite with no purpose. I said I would be happy to use it at another Holiday Inn and he said NO! I called the Corporate Offices and the verified what he said. So now I am out $110.00 .
This complaint and/or review was posted on HolySmoke.org on 11:48 am, June 01, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/holiday-inn-express-review-2/.
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