3 years ago I took insurance on my home. Now 8 months after I have dold my house they sre still tanking my monthly installement and simply tefuse to cancel my policy I have now eben had a conference call between them and the bank as they always blame the bank. Still this month they took thr installement out of my bsnk account. I have now been battling to get them to cancel my policy for going on 9 months. All I want is for them to stop stealing my money and refund me 8 months installments. Sonce when can I take a policy and have someone refuse me to cancel it??? That is theft if anyone csn help me cancel the policy and get my refund I would really appreciate it!!! My newest ref nr: [protected]
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This complaint and/or review was posted on HolySmoke.org on 13:15 pm, February 28, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/hollard-insurance-company/.
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Hollard Insurance Company Reviews & Complaints
A Hollard client smashed into my car from the behind while I was standing on traffic and while she was texting on her phone. I then submitted my claim docs to Hollard insurance Liabilities as I am claiming from her 3rd party. On the forms it says that the person who was allocated my case will call me for an update, to date I have not received this call and I submitted the forms 4 weeks ago. I keep on calling to follow up and have been dealing with Tammarisk who is very rude, abrupt and uninterested, I understand that I am not their client but why do they have a department that deals with 3rd party claims if they are going to treat us like nothing. i was told that the person who was allocated my claim is on leave and this was 2 weeks ago, i understand this person is back from leave and still has not contacted me for an update.Tammarisk confirmed that an assessment was booked last week and that I would receive a call, I still have not received the call, the consultants refuse to put me through to a manager when I ask for one and the managers do not respond to my mails. Tammarisk keeps being very rude when i call her and very irritable with me, she argues with me and wont give me a chance to talk and all am saying to her is that can i get some kind of service, some communication on what is happening please and can someone return my calls as i cant keep calling for an update, i didn”t ask for their client to bump and mess up my car.Can I please get someone who can attend to this matter as I cant keep calling for a service that I am not even getting, your client messed up my car, can I get my car fixed without having to deal with all this poor service please!
Hollard Insurance Company Reviews & Complaints
According to ABSA I had to phone Hollard Insurance since I was retrenchend. I phoned and spoke to a very kind woman. She specified what they need and that they will send it to me ASAP [ Less then 48h ]. With technology that is suppose to make things so much faster it is a battle with service in this country. I am still awaiting a response, and worst of all when I asked about a reference number they said they do not use any. Well now I can see why. Makes dodging the bullet so much easier. So yes do yourself a favour, avoid a headache, just don’t use these guys.
Hollard Insurance Company Reviews & Complaints
After having this Funeral policy with Hollard for more then 10 years I was disgusted to find out that my policy lapsed. On 1 August I phoned Hollard customer services to find out if my debit order was received by them as I received a return sms from the bank. The consultant then informed me that my policy is up to date and I should contact the bank to find out if there was any problems with my debit order and advice me that if the bank should say the debit order was returned I should make a direct deposit into Hollards bank account and gave me the details to do so. I asked him if he is sure the payment reflects as I do not want the policy to laps. He then reassured me that all is ok. I then contacted the bank and received a bank statement which showed that the debit order was returned to the bank I then made a direct deposit to Hollard on the 4 August. On checking my bank statement on 1 September I saw that Hollard did not deduct the monthly premium. I then phoned in and the consultant advice me that the policy lapsed because of non payment and the payment I made on 4 August was already to late. I then explained my conversation I had with the consultant on 1 August. She then informed me that there was no call logged for my profile for this date. Unfortunately for me I lost the page with the consultants name and when I gave her the reference number he gave me she told me that was my policy number and the consultant probably gave me the wrong reference no. She then advice me to pay the outstanding instalment, but that the policy will be re-instated with a waiting period of 3 months. I was so frustrated at her response and would like to know why I should be penalised for an incompetent consultant who clearly feels nothing for their clients well being. I gave her the date and time to trace my call but she just brushed it off saying she cant do anything with out the reference number. My frustration is that dealing with a funeral or life policy is a personal matter. How could this consultant treat it as just another transaction. The dilemma I find myself in is that should something happen in this 3 months, God forbid, I will be the one to loose out after being a loyal customer for more then 10 years. How can they let a policy that is so old laps without even informing the client. I use to advise people to joint Hilliard, but will never ever advice any one to join a company that feels nothing for their clients and are only there to collect their money. I regret that I ever took out this policy and are only staying with the company just because of the amount of money that I have put in this policy this far. I am very frustrated and upset.
Hollard Insurance Company Reviews & Complaints
Bought a vehicle in December 2015 and it had a Warranty, Mechanical breakdown and Service plan covered when I bought it. After the service it was picked up that the tensioner had to be replaced. Contacted Hollard and gave them the quote from Toyota as the vehicle was still under warranty as it was 7 months old. Hollard Insurance are refusing to pay and their rejection is because the tensioner forms “wear and tear”” and its note covered by the policy. When I quoted from the book that was provided to by the Agent underwritten by Hollard, they then changed the tune and said it was misrepresentation [censored]lard is not bound by any representation/undertakings made by agent So the matter is currently with Ombudsman and waiting for the outcome . My last resort will be taking them to court.
Hollard Insurance Company Reviews & Complaints
Earlier this year my dad bought a car from BMW dealership and was offered insurance by the Hollard and he accepted and he paid his premium as agreed for about 3 months, during that period he got involved in a car accident where, the old car in front of him burst a tyre and it went under his car (damaging the engine and the car itself). The owner of the old car had no insurance, so my dad called the Hollard insurance to claim for the damages or get assistance with the repairing his car. It took 2 weeks if not 3 for Hollard to come back to him and he continuously had to call and enquire about the status of the claim. At the end they told him that he never disclosed that he had claimed from the previous insurance, and in fact he never did make any claim for himself as all the claims that Hollard are disputing were claimed his daughter and his son since they were the ones driving his cars on those instances/incidents. He even made affidavits from the police station, stating that he was not the one who was driving the cars. So all in all Hollard decided that they will they will not pay his claim rather pay him back his 3 months premiums and they would not entertain his claim. The damages are worth more than R100 000.00 and he struggling to pay it out as he is the only one working and has to support his family on a daily basis. To make the matters even worse is that he has been with Hollard since 2002 for his other cars and the claims that they are disputing, they were made through them (Hollard) that means they have all the records of the incidents and claims made to them even before they offered him another policy. They were well aware of the claims and since he has been their customer since 2002 and they were more then willing to take more money out of his pocket. So why will they say that he never disclose some of the information when they have his whole file since 2002 and they should have seen it even before they started debiting his account. They really are not treating him as they should (as customer) since they have benefited from him since 2002 and never complained, and now all of a sudden they don’t want to pay. It is really sickening and disgusting that some big companies such [censored]lard can treat their customer like this after benefiting from a loyal/reliable customer for more then 10 years. I would really appreciate it if you can please help my dad as I think now his health starting to be weak and is going to hospital a lot. This thing is draining him him and I don’t know how we will ever cope without him and our mother is not working. We really need your help in our situation and I believe there are many more people who are suffering because of negligence from insurance companies.
Hollard Insurance Company Reviews & Complaints
For almost 10 years, we have been paying monthly towards Hilliard”s Parent Funeral Insurance Policy. My mother died on 30/07/2017. We phoned Hollard on 01/08/2017 registering the claim. We received a mail from Hollard confirming that the claim is in process, requesting relevant documents for the claim and that we can expect response within 2 business days. We mailed all the requested documents to Hollard on 01/08/2017 . With every phone call it was confirmed that all the relevant documents were received by Hollard. However, after 10 days, several phone calls and emails requesting feedback, our claim has not been paid out nor have we received any feedback. A complaint was lodge on Hollard”s web page and we received a mail from their complaints administrator informing us that our complaint has been assigned to a dedicated member of their team who will contact us within 1 working day. Still waiting. I refer to a statement on Hollard”s web page: Hollard”s funeral cover pays out within 48 hours, as long as you have sent us all the required documents and your claim is valid. I would NEVER recommend anybody taking out any form of policy with Hollard”s.
Hollard Insurance Company Reviews & Complaints
From the 02 April 2015 to 18 May 2015, 5 quotes done and they insist on taking cash in lieu after times asking for repairs to be done. First audatex wrong info. Hollard says its their policy to give cash in lieu. Refusing to repair vehicle and more damages found every time. Car is moved from place to place. No help from anyone at Hollard. They know that once the vehicle goes for repairs it will have more problems. First audatex was R19000 and 5th audatex is about R35000. meshal.[protected]@amcsa.co.za or [protected]@gmail.com or [protected]@ccma.org.za or [protected] or [protected]
Hollard Insurance Company Reviews & Complaints
Good day My name is marcel manilall, I had a vehicle insurance policy with hollard, I have received the worst service ever : Originally I wanted a policy for my motor vehicle so I took it but I told the consultant that I want it for the new year from january so he said that it is fine and that they will allow it. I then agreed but on the 1 december 2016 my account was debited for r236, 01. I called and queried they said that it was their fault and that they would refund me after 10 working days after 10 working days I phoned back as I did not receive my money they then told me that they cannot refund me but they will listen to the previous tape as to what transpired with myself and the consultant and would call me after 5 days. I never received a call so I called numerous time but I was on hold for too long many times, finally I got through and I made sure they cancelled my insurance, the consultant said that it is cancelled. On the 28 december 2016 my account was debited for r208, 20 today the 29 dec. 16 I called hollard and they said it was cancelled but they not sure why the amount was taken if it was cancelled so the lady spoke to the team leader and they said they will refund me my money, I requested proof that my policy was cancelled and proof of the refund but I have yet to receive it. My money has been taken out twice without my authorisation and i’m not very happy with that. Give me some input how hollard is going to help me with this r444, 21 is a lot of money. Please reply via [protected]@gmail.com. Email: [protected]@gmail.com Cell no: [protected] Id no: [protected]
Hollard Insurance Company Reviews & Complaints
Good day, My claim number is P32/72732 and I completed my payment forms and on those forms I was advised that it will take up to 10 working days for payment to effected into our account and this morning I was told that it will be done only on Friday and my 10 days are on Wednesday. Through out this claim Erik Segona ha sbeing nothing but rude and provided no assistance what so ever. I even e-mailed him and requested an update and he read the e-mail but never bothered to reply. I know this because I put a read receipt on my e-mail. I am not sure but this has been such a frustrating process and 3 months later since my incident I am still not happy. Ian Ross please take note of the service some of the employees are providing and bringing the companies name into disrepute!!!
Hollard Insurance Company Reviews & Complaints
Hello! Thank you for contacting hollard. We have received your email and you can expect a response from us within 2 business days. If you do not hear back from us, please contact our claims team on [protected] (Standard rates apply) Kind regards Life claims team www.Hollard.co.za Hollard life assurance company limited, reg. No. 1993/001405/06. Hollard life is an authorised financial services provider, fsp no. 17897 This mail was on the 7th of march2017 On 02/03/2017 I have received a text message on my cellphone: Hello mrs daames, we are working on yourclaim, wf579699769 & you will hear from us wihtin 2days hollard auth fsp… That is after I called them to follow up on the claim that I have put in on 24/02/2017 already. Everytime I need to phone to follow up on the claim… When your love one pass on… I mean my mother passed on you want your policy company to assist you sufficiently and efficiently. Hollard never allowed me to grief the death of my mother because I constantly have to fight with them over a r5000 that me mother was assured for. I have a bigger policy with them that if I need to claim for that??? Will I ever get my money than??? Hollard if you don”t no… We take out policy to assist us in time like death and we need to arrange funerals… When we the accidents and so forth… Please get back to me urgently… Your all purpose insurance and financial services company hollard Love your life without worrying about the risk. Get affordable insurance products, sound advice and savvy investment options from hollard today. Hollard.co. Za
Hollard Insurance Company Reviews & Complaints
Hi there. I’ve been trying to reach hollard for several days and never received a call and I just received an email after day’s when I wanted to edit my policy as I noticed omits and I predict the delays will be there whenever I claim or my beneficiary claims and what if I was dead or someone died and needed cash to prepare? The other thing this policy doesn’t tell or mention anything about the r75000 but r20000 for me on the documents, meaning in case I die my family will face serious problems with you as you will be doing excuses that the documents are saying r20000 for policy holder and not r75000 or dodging, as you already did not call me back. I want to cancel this policy with you tonight as you are not faithful and I want all my monies paid back not taxed nor your stories of t’s and c’s applied. And note that I don’t need your explanations, please call me with cancellation surely you have my bank account number as you already took my money repeatedly, thank you. Kind regards Mohlatleo perseverance monyemangene
Hollard Insurance Company Reviews & Complaints
I am extremely disappointed in the way Hollard insurance has dealt with my fathers claim no.806729. My father was in an accident and the right side of the bumper was damaged. Thereafter his car was taken to Raven Panel beaters on Boom Street in Pietermaritzburg. Last week Saturday, he received an SMS stating that his claim was authorised but then today he gets a call saying the assessor said the car was a write-off. He wasn”t even given options as to what he would prefer nor the assessors name and all they demanded was the cars log book so they could keep the car!!! How does bumper damage even warrant a car a write-off with no internal damage? There is something really shady about what you are doing, so please, stop causing him more pain with all this dodge work when he pays his premiums.
Hollard Insurance Company Reviews & Complaints
I had an accident with my car on 11February 2009. The accident happened just outside Riviersonderend bout 150km’s from where I am staying. I processed my claim with Hollard Insurance. First of all I they assign a tow truck that needs towing itself. The wheel of the truck came off just with the car on top off th truck. I had to phone a relative to come and pick me up as that was the last straw. Then it was a series of making telephone calls, waiting, making calls, waiting with no progress on the case. No-one from Hollard phoned me to assist or communicate to me as to how far the case has progressed. I was dependent on my vehicle as I am a Sales Representative and needs to drive to clients to perform my work duties. After numerous attempts I got clarity on 24 April2009 that the car is a write-off and that Hollard will settle the bank instead of replacing my car. That created another problem as I had to buy a car from scratch again. The service was really poor to say the least and I will surely not advise anyone to ever deal with Hollard again.
Hollard Insurance Company Reviews & Complaints
I have been called by and finalised my deal with Thurston but one of the people I took the policies for passed on before the six months even before the first debit order could go through. I called Thurston he asked me fax a letter confirming the death and fill in a form, I did just that. A debit order went through the first time which is not a problem cause I was informed that if it does then I will be refunded. I sent Thurston an email informing him and he said I must email a bank statement then it will be refunded, this was 3 weeks back I have been liasing with Thurston via email with no response or out of the office so he does get my emails its just that he is not responding. After sending the proof I sent an email asking him to confirm the reciet but with no avail. What kind of service is that, he does not acknowledge my emails. I am disappointed, I have kept all the emails from Thurston.
Hollard Insurance Company Reviews & Complaints
I Jabu policy no GMPOL1229448 Put in a claim beginning of June for a lost phone and August is nearly over I have not received my phone I have paid excess fee already .on the 18th of August I was told by a call centre agent named Dean that my claim was approved, he took down my address and contact details and he advised that the phone will be delivered in 3 to 5 working days and that promise has not been kept, weekly I contact the call centre and Im kept on hold for over for over 30 minutes before I get through and I”m constantly told the same thing that I will be called with a feedback and no one does, I have done so since june I have not delayed in paying my premium since December 2015.I am highly disappointed I trusted hollard insurance I was even willling to take out home and car insurance but with this poor service I would not recommend it to anyone .