I signed up in April to cover my condo. Earlier this month, my AC went out. I reported to The home Service Club (HSC) and they originally assigned a technician who does not go to San Diego where I live and the technician asked me to call them back to get another one assigned. He also said “I don’t know why they keep assigning people from San Diego to me.” I called HSC back to let them know the technician can’t come to San Diego and they told me they would let me know who the new technician was after they assigned someone. A day went by and nothing so I called back and was told a new tech was assigned (but nobody contacted me). I called the new tech and they came out a few days later to let me know my unit was old (from 1980s) and that I would likely need a new one. They reported back to HSC. 3-4 days later, HSC called to let me know that my repairs would NOT be covered because there was rust and a few screws missing from an inside access panel. And so therefore, they concluded the unit was not in good operating condition prior to being covered. This is absolutely ridiculous…the unit is old; there is normal wear and tear, which is precisely WHY I got a warranty plan. They told me that if I replace it, they can cover it…seriously??? You want me to replace the unit with a new one, and then you’ll gladly cover it when it has a manufacturer’s warranty??? Haha, ridiculous. I’ve filed a complaint with New York Better Business Bureau and will also be filing a small claims case after I repair the unit.
This complaint and/or review was posted on HolySmoke.org on 12:46 pm, April 22, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/home-service-club-warranty-corp-review/.
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