I have a Plumbing Protect Home Service Plan through HomeSure of America, which is a subset of Cross Country Home Services, Inc. They claim to “help protect your budget by paying the covered labor and material costs for the repair and replacement of your internal plumbing system.” Each service call is supposed to cost only $30. | On October 29, 2018, I called in a claim for garbage disposal repair. A plumber from Sears was scheduled and came to my home on October 30. He said he was not a plumber. But he looked at the garbage disposal and declared that the problem was electrical, not plumbing. He did nothing to fix the problem or recommend anything. | He wrote up a bill for $89 for the service call. I told him that with our Service Plan the deductible is only $30 but he insisted on being paid $89 and would not leave otherwise. I paid him $89 and called the Plumbing Protect phone number (800-474-4047) to report the problem. I was told to call Sears, which I did. | Over the next 90 minutes I called three different numbers at Sears, and each person referred me to someone else. I ended up back with the Plumbing Protect/HomeSure of America people and was told a manager would call me back. | It is now November 1, 2018, and I have yet to hear from anyone. It is irresponsible for Sears to send a non-plumber to fix a plumbing problem and do nothing to correct the problem. It is fraudulent of HomeSure of America and/or Cross Country Home Services to claim that “If the item can be repaired, it will be restored to meet PlumbingProtect’s superior requirements. If we determine that the covered item cannot be repaired, it will be replaced with a new one of comparable features–all for the low cost of your $30 service call fee.”
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