TotalProtect Enhanced Warranty Contract, AKA, HomeSure Home Services, Cross Country Home Services fails to honor its obligations under the contract. In my research I found that this company has operations under a variety of names. I placed a claim on April 4, 2015 and was without heat in temperatures of 40-45 degrees for more than a week. With the cold temperatures and health issues I asked them to expedited the claim. Several weeks later the claim is at a standstill because they do not return calls or emails to honor the contract. Once they approved the HVAC replacement, they proposed to replace my system with an inferior, low-budget system that is not comparable and that does meet federal law minimal standards or in the alternative a buy-out of 1500.00 to me to replace my HVAC system. More Detail: Several years ago I purchased a Total Protect Enhanced Home Warranty, AKA HomeSure Services of America, Cross Country Home Services. Three weeks ago my home heating and air system broke and I submitted a warranty claim. An independent contractor hired by Cross Country came out, determined it could not be repaired, and quoted a $5,000 estimate for a comparable system. Under the warranty, if Cross Country determines the system can’t be repaired, Cross Country is to (i) replace the system with a comparable system that meets federal manufacturing standards or (ii) pay the insured for what this costs. Instead, Cross Country proposed to (i) provide a system that does not meet federal manufacturing standards, isn’t comparable, and is recommended only for second homes occupied for just a few months a year or (ii) pay me $1500, without identifying any comparable system available at that price and even though a comparable system costs about $5,000. Cross Country’s proposed replacement system is not comparable and does mot meet all applicable federally mandated minimal manufacturer’s standards and (2) a buy-out of $1500.00 is insufficient to purchase and install a unit on my own. Neither is acceptable. I want Cross Country to respond to me and honor its warranty obligations. On Friday April 10, I spoke with claims at Cross Country,explained this situation, and was told she would call me back the morning of Saturday April 11. She never did. I’ve since emailed a few times and have received no response.
Please do not send this company any of your hard earned money , while you are looking for job. You are better than this website and its
Gary Plessl and Kevin Houser are the principals of Houser and Plessl Wealth Management Group. Both are registered Brokers with FINRA and
The focus of my practice is treating people of all ages with anxiety and OCD-spectrum disorders including OCD, Trichotillomania, panic,
This company pulls you in with low initial quotes, promises you that they have found all of the files you needed, charges you HUNDREDS of
The work was agreed to be completed by August before our vacation, but was not. For a fireplace hood and threshold project, Matt was
With 12 years of experience as a clinician and more than 30 years of experience in Christian ministry, I am equipped to deal with a broad
Previous Review Next Review
They built me a website so I could make money from home. All I did was pay moony from home. When I was not makeing anything they said I
This complaint and/or review was posted on HolySmoke.org on 16:44 pm, February 07, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/homesure-of-america-inc-review/.
The reviews & complaints posted about Homesure of America, Inc. was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Homesure of America, Inc. as per Section 230 of the Communications Decency Act.