First took my 2004 Solara in for repair of the sun roof in August 2008 while still under warranty. It would not close back up all the way, would partially close then reopen all the way. Was told it just needed lubrication and worked fine. One week later, I had the same problem. After 4 trips to get it fixed, I finally said “Don”t get it back to me until you fix it.” THEN they said it had twisted cables, a bad track, and the motor was overheating – “we will call you back with an estimate.” I said, no the price is zero as it was under warranty when I first brought it in and you haven”t fixed it yet. The service man suggested I call Toyota Corporate and open a case. I did so and received a call from Natalie at Hooman saying the General Manager wanted me to bring the car back in to have it repaired and they would try to get it complimentary. After I took it in was told the Corporate offices would not let them fix it for “free” but they were going to offer me a special discount for the parts. I said “I am picking my car up NOW. Do not touch it.” Now, I”m writing everyone I can find to say Do Not give these fraudsters your business. Next stops: Better Business Bureau, California Attorney General, Toyota Corporate Offices, my attorney.
This complaint and/or review was posted on HolySmoke.org on 20:32 pm, December 24, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/hooman-toyota-of-long-beach/.
The reviews & complaints posted about Hooman Toyota of Long Beach was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Hooman Toyota of Long Beach as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.