I used to think that it is a place to hang out and enjoy weekends or other free time you have, but after my bad experience, I don’t feel good about going there again.
A location not for everyone and the service is awful. I ordered a beer and sat for while reading the sports page. I did not realize how long I waited for the beer. Short-staffed and the crowd is too much to hand in such times. The poor quality of food and ingredients was not well-cooked and came cold to my table. There is no area for nonsmokers and that leaves both, smokers and nonsmokers in one open area.
A negative point at Hotshots Sports Bar & Grill. They don’t consider the needs of customers. Everyone is unpleasant and find it hard to cope with a lot of work. Staff are unfriendly and not well-trained for their jobs.
It was a bad experience when I had to reorder my food. The waitress was not pleasant when I asked her for another food order but got my order and this time it took an hour to get to the table. The burgers are small and with small buns. Salads and chips are not fresh and lack taste and quality. They either add too much salt to the food or don’t add salt to foods at all.
Customer’s service is not on the top of the list and at Hotshots Sports Bar & Grill they don’t see it like that. I am disappointed with the entertainment they offer and with the unpleasant staff. I ate the burger fast and as I took my second bite, I felt a strand of hair in my mouth. That was a disgusting feeling! I left my food and called out to the waitress who served me. She didn’t think it was a serious matter.
The food was removed from my table and I lost appetite feeling weird after the strand of hair got in my mouth. It was HORRIBLE!
The worst service I had from bartender to waitress it is not a place for good times. Money spent at Hotshots Sports Bar & Grill is of no value to the company. I have had to go through an unpleasant experience to learn of the value of my money spent in the bar & grill. The staff at Hotshots Sports Bar & Grill treats customers like trash. They don’t know what excellent customer service is and are not qualified to work there.
I won’t recommend Hotshots Sports Bar & Grill to anyone in search of an evening out for burgers and drinks with friends. It is a disappointment to eat at the Bar & Grill for the unhygienic hospitality. This place is of no interest to me anymore. I did not expect to receive poor customer’s service from Hotshots Sports Bar & Grill.
A below-average service from Hotshots Sports Bar & Grill is not what customers look forward to when going out to eat or have a beer.