Hotwire, Inc.

Hotwire, Inc.

Reviews: 1


Total views: 2160

Published: 24 February 2021

Posted by: Anonymous

I just made a reservation on for a rental car for an upcoming trip. I ended up purchasing the hotwire rate and upon reviewing it in my email confirmation, saw I had picked up the wrong fare. Keep in mind: I was at work doing when I made the reservations and saw I needed to change it. Typically, like most common sense people, when I get a fare on one of these sites I will review the options thoroughly to make sure I get the best fare. So it takes me more than 30 minutes. Anyway, after review I called Hotwire to speak with a representative thinking of course they will cancel this, I just made it two minutes ago. I was transferred to an overseas office and spoke with someone named Lisa (I’m sure this is not her real name). I told her my issue. She then says, we need to make a new reservation and then we will return your old one. WHAT?? So you want me to put more money on my card ($200 more) while I wait 10 days to get my $150 I already paid back? That is ridiculous!! I then began to tell her, ma’am I understand you policy but I just made this 15 MINUTES AGO! You mean to tell me that you are going to penalize me for 15 minutes?? Most other average companies will give you that courtesy. Oh, but not Lisa. She stuck to her script and continued to say, I cannot give you the refund without a new reservation!! THIS IS THE MOST RIDICULOUS BULLS* I HAVE EVER HEARD! I asked for her supervisor. She asked me why and I told her, because you are not hearing what I am saying and are wasting my time trying to gauge me for more money. Its not right. She puts me on hold and comes back to say, I cant give you the refund without a new reservation. Do you still want to speak with my supervisor? If you are still going to penalize me for a mistake caught in 15 minutes…YESSS! She pretty much refuses to let me speak with her supervisor. A WORD OF CAUTION: DO NOT MAKE ANY RESERVATIONS WITH HOTWIRE. THEIR SERVICE HAS GONNA DOWN THE TUBES. THEY HAVE PRETTY MUCH SOURCED THEIR CUSTOMER SERVICE OVERSEAS TO INDIAN NATIONS THAT DON’T GIVE A d**n ABOUT CUSTOMER SERVICE. STICK WITH EXPEDIA OR ANYTHING ELSE THAN HOTWIRE. IF YOU DO, YOU ARE ALMOST GUARANTEED A NIGHTMARE. THIS WAS NOT MY FIRST CONFLICT WITH HOTWIRE BUT IT IS d**n SURE MY LAST!

Rate and Write a Review on Hotwire, Inc.


Discount Electronics

I applied for credit with this organization, who issued me credit based on my good payment history with tradelines. Then the sales rep

Core Health Insurance

Where do I begin with Core Health? Well, for starters I was looking for affordable health insurance, because I did not realize my current

Jd’s Gun Shop

Took in a Browning Sweet 16 for a left hand safety installation. The gun was brand new in mint condition. When it was picked up it

Karen Mikolic

Is your child struggling in school? Are you seeking compensation after an injury? Are you experiencing memory problems? I am Board

Consumer Auto Credit Inc


Linda A Evans

Currently, my practice primarily consists of helping adults struggling with depression, anxiety/panic, bereavement/loss, relationship

Fly Infinite

These guys are all con artists.. big-time high school drop outs… aka LOSERS. Worst is probably Frank De-Levi (greasy guy, looks like

GSL Properties, Inc.

They state that I did not have control of my dogs at all times. And that my dogs were not on leash. My dogs were on leash and only one