House of Brides is a nightmare! Do not do business with them! I ordered a handbag for my wedding from these people. Two weeks later when it still had not shipped, I contacted the company only to discover that they no longer sold this item, leaving me to have to scramble to find another purse. There was no communication from House of Brides notifying me of the issue before I called them. Natrually I asked for a refund. After returning home from my honeymoon … this was weeks later … I found they still had not credited my account. I called once again and was told that returning my money could take up to 30 days! Didn’t matter that this issue was not my fault. Didn’t matter that they had already kept my money for two weeks after I placed my order without notifying me they could not fill it. I have now called them three times trying to get a response, and just today, as their bizarre 30-day refund deadline approaches, they are now telling me they require 30 “business days.” I should also mention that the customer service representatives will not give me any update as to the status of my refund when I call, they only say “it takes up to 30 days for a refund.” They have no explanation as to why it takes so long for a refund and my attempts to speak to a manager have gone unanswered. House of Brides is a dishonest company. You should avoid doing any sort of business with them at all costs!
This complaint and/or review was posted on HolySmoke.org on 23:22 pm, July 20, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/house-of-brides-review/.
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