HouseTrip

HouseTrip Reviews & Complaints

Reviews: 1

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Published: 28 February 2020

Posted by: Hainy

I have contacted them more than ten times and they took away my money for 260 euro in March but no response till now (April18). Below is my letter to them .. Dear sir, I have contacted your colleagues via your website “contact us” system for more than five times. I have provided all the evidences as attachment. But it seems you only have the only answer that ” I should solve it by myself by clicking “my trips” of your website.” But there is no trip in my account although I have been charged by you one month ago for a trip in May. I didn”t get any useful help. I will contact my bank and raise an issue of fraud charge if I couldn”t get any reply. I didn”t see any trip in my account or any confirmation letter. I don”t know why but I think there is something wrong with the system for my booking no : 2668814 from May 25-28, 2016 for 3 nights, four guests. My housetrip account:[protected]@yahoo.com.tw My booking detail: Appartement 15 Arrondissement 1 bedroom, sleeps 4 Location: Paris, France stay Check-in: Wed 25 May 2016 Check-out: Sat 28 May 2016 Number of nights: 3 Numbe if guest:4 AAccording to my bank statement, I was charged on the date I booked but there is no further information I received for a month. And I couldn”t see this booking from my account either. Please kindly reply me. Thank you very much. Yours Hainy

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