Hubcap Haven

Hubcap Haven

Reviews: 1

1 RATING
(1)

Total views: 2164

Published: 26 January 2021

Posted by: Anonymous

I contacted Hubcap Haven to replace a hyper-grey rim for my car via a phone call. The gentlemen was nice enough to answer all of my questions; rim was in stock, they guarantee quality & satisfaction, & were prompt in all correspondence, so I placed my order on September 24th afternoon. | Shipping was quick (2 days) & well packaged. I took the rim to my shop, & they pointed out 2 issues with the rim; the color didn’t match at all (their replacement was too light in color) & the rim was bent 2 times over the industry max tolerance level. | The bent issue would void any tire warranty (it’d cause uneven wear), cause vibrations while driving, & alignment issues. I immediately called Hubcap Haven to see how we could resolve the issue. Happily, they apologized, said they would replace it, sent an RMA label, & asked that I send a photo of the rim so their warehouse could match the color. I took off from work on September 30th to take the rim to their chosen shipping facility, & their replacement was delivered on October 2nd. | This replacement rim was now 4x lighter than the last (not a hyper-grey color at all). I took it to my shop again, on October 2nd, where they confirmed it wasn’t a hyper-grey color, & that it was still outside of spec because of the poor welding. I immediately tried calling them again, but was automatically sent to voicemail. | I continually tried calling with no success (to date). I was forced to send multiple emails asking for a call. I finally got an email response on October 7th afternoon, where they only asked that I send another picture showing the color difference; no apology, no returned call to discuss. I had to take off work, again, to go to the shop that had my rim for another picture showing the color difference. | October 9th, they sent me an email saying they weren’t able to help me anymore, & they’d be sending a return label; no returned phone call. Now, they’re refusing to schedule a pickup, I have to take time off of work again & take their mistake back to another shipping location in order to get my refund. | I don’t have a problem that they won’t issue a refund until they receive the returned item, but my problem is the fact they refused to return my call & they expect me to take off even more time to transport their mistake to their shipping facility.

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