Hyatt will no reimburse my flight tickets $1500 after they cancelled my vacation to Puerto Rico because resort is still closed In Feb 2019 I booked my family”s vacation to Hyatt residence club in Puerto Rico for December 2019. I bought airline tickets in June 2019 at a discounted price because they were non exchangeable, nonrefundable. Hyatt called me at the end of July to cancel my family”s trip because the resort still is not open and will not be open until May 2020. I cannot get my tickets refunded or exchanged and Hyatt is refusing to refund me the ticket price as well. My husband is active duty military, so rescheduling vacation for different time frames is very difficult. Hyatt customer service did not even apologize for the inconvenience or try to work a deal to repair THEIR mistake.
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Hyatt Residence Club Reviews & Complaints
I had signed up for an offer back in May 2018, to spend 5 nights there at the Residence Club in Maui for a great rate, requiring a $500 deposit and agreeing to listen to a Time Share talk once there.I was told to call back in June to schedule our dates for the trip, once they release the 2019 time blocks. So I did call back in June and EVERY week since. 4 days ago I called again, after being on hold for more than 20 minutes, I was just told that the 2019 dates for booking the Residence Club are now “SOLD OUT”!!! After having called this number at least weekly in the last 4 months, and being given the run around regarding the booking window for 2019 “not yet being released. Please call back next week/month…”, I am more than upset to say the least. He tells me that the dates were released (and all 7 months of 2019 were booked) last Friday (8/17/18). I had called last Thursday (8/16/18) and was told “Sorry, not yet. Please call back next week, that’s all I know”. There is something terribly wrong and absolutely unethical & unlawful about collecting $500 from hundreds, if not thousands, of people like myself, keeping the money for this length of time, and then cancelling the offer. By the way, when I asked to speak to a manger, I was given the name Jesse Aguilar, and transferred to an extension for a voicemail that was (not surprisingly) FULL and unable to take a message and then disconnected. HRC is unbelievable and a company to NEVER be trusted. I have yet to be refunded my deposit and have not heard back via email or phone.
Hyatt Residence Club Reviews & Complaints
I own 3 weeks, Beach House in Keywest, San Antonio and Sedona. Waiting lists are corrupt since management keeps the list secret and seldom fulfills them. Ever since the owners of Interval bought the Hyatt residence Club things have gone downhill. They should be investigated for degrading my owner rights because of their new upgrade program. I was never told that Hyatt could rewrite the rules and rights without the consent of existing owners. It goes like this: you pay them many thousands of dollars to upgrade where you get to cut the line getting into their resorts as well as being able to book out 18 months (current owners can only book out 6 months maximum even though the reservation system inexplicable allows you to search out 18 months) and this of course puts existing owners at a disadvantage and over time may make ownership almost worthless unless you take your deeded week. It devalues what you already own and I”d like to know how they can get away with this practice? Seriously considering selling before resale value gets even lower. The salesman said that in most cases Hyatt will exercise its right of first refusal in order to gather up all the deeds and essentially resell them (without deeds). Eventually Hyatt Residence Club will be able to sell 2 or 3 times as many weeks as there are actual units because few if any will actually have a deeded week! This company should get put on the American Greed TV show or some other Scam show because this is an incredibly corrupt practice.