Hyatt will no reimburse my flight tickets $1500 after they cancelled my vacation to Puerto Rico because resort is still closed In Feb 2019 I booked my family”s vacation to Hyatt residence club in Puerto Rico for December 2019. I bought airline tickets in June 2019 at a discounted price because they were non exchangeable, nonrefundable. Hyatt called me at the end of July to cancel my family”s trip because the resort still is not open and will not be open until May 2020. I cannot get my tickets refunded or exchanged and Hyatt is refusing to refund me the ticket price as well. My husband is active duty military, so rescheduling vacation for different time frames is very difficult. Hyatt customer service did not even apologize for the inconvenience or try to work a deal to repair THEIR mistake.
This complaint and/or review was posted on HolySmoke.org on 23:04 pm, January 10, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/hyatt-residence-club/.
The reviews & complaints posted about Hyatt Residence Club was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Hyatt Residence Club as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.