HYDRODERM offered trial samples of their Face Serum and Eye Serum for a total cost of $16.59AU. On checking my Mastercard today they have debited it for a total of $206.72 for these same products. Eyeserum $100.84 and Face Serum $105.88. This was not authorised by me and realise this is a total scam and a disgusting ripoff. I want my money back!!! .
Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 13:21 pm, October 25, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/hydroderm-review/.
The reviews & complaints posted about Hydroderm was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Hydroderm as per Section 230 of the Communications Decency Act.
Over a month ago I received an
Over a month ago I received an offer when using the internet, to trial Hydroderm products free of charge except for the postage. I ordered two products that I believed were to be sample products. Two lots of postage costs were taken out of my account immediately. I emailed a few weeks ago and asked to have the postage costs put back into my account because the samples had not been received. I got an email back saying they were on their way. I decided to cut my losses and forget about ever receiving these samples and deleted all relevant correspondence. I still haven’t recieved the goods however I have just discovered when checking my bank account online that . I have been charged over $200 Australian Dollars for two full sized products that I didn’t order and which have not been received! I am out of work at the moment and this is an absolutel disgrace. Can you please help me retrieve this money. I would be most grateful if you can. Thank you
I wish I had seen this site
I wish I had seen this site before I ordered from Hydroderm. I never saw the fine print about the charges for the Free Trial, so I was expecting to see product when they took money from my accout last month. This past weekend they took even more money from my debit card, about $10 more per product and with the exchange rate being what it is right now, that ended up being $250 CAD, ouch!! I called their Customer Service Dept, and all they could promise me was half my money back on the last purchase – about $100 US in about 3-5 days, and after reading the various complaints on this site, I’m betting I don’t see any of it!! I’m not only disappointed in the product, which I saw no real results after using it as they recommended, but they also should not advertise a free product that’s not free. I hope this company gets what is coming to them!! I hate seeing companies rip off the average consumer, it’s just sad !!
This company is a total scam.
This company is a total scam. Do not accept the trial. They will bill your credit card without your permission and refuse to refund saying the trial was in fine print (never saw it) 4.95 but if not cancelled in 18 days your account would be automatically billed. Can’t believe they are still in business!!!!! This poor practice has been going on for years without recourse.
Signed up for a 'free trial' of
Signed up for a ‘free trial’ of a skin product which I received. Without my knowledge or consent a second skin product was sent to my house and my credit card charged US$99. I called and told them I wanted a full refund, they offered a refund once they receive the product back of US$89 to cover shipping costs. This is a scam, the advertising is totally misleading with no information provided regarding the trial period, signing up for additional products. The initial trial product was delivered with no information whatsoever and was not even in a product specific box. Do not sign up for their free trial, do not provide them credit card information.
I purchase the 30 day trial and
I purchase the 30 day trial and was not pleased with the product. I called to cancel within two weeks of the 30 days- the customer service rep asked if I would try the product for another week. I told her I would but I did not feel the product was for me and to please cancel it. What she failed to tell me was by her extending the time for the product – she was extending the time I needed to call in to cancel. I received a noticed on email from DHL that they received a notice of shipment, i tried to trace and they had not recieved the shipment as yet. I called Hydroderm to stop the shipment as well as the charge. The rep was useless – she said I needed to wait for the delivery and then call to get an RMA – I told her then I would entail more S
I am a senior living on Social
I am a senior living on Social Security. I said OK send me a trial sample of there wrinkle serum. $4.97 was taken from my checking account, which was fine,price of sample. Then $84.95 was taken out, which I did not ok, so I called them and said your company is a scam, and I want my money returned to my checking account. I first talked to 1 person who said send it back and my money will be returned. So I called back and ask what am I suppose to return?? The trial sample,the $4.97 was for shipping and $84.95 was for the 1oz bottle of wrinkle serum. I am so upset as $84.95 was grocery money for this month.
They advertise for a $4.00 trial. Which
They advertise for a $4.00 trial. Which ends up $88.00. Unknowing to myself charge me again the next month before I even recieved the next bottle $94.00. I only thought It was a $4.00 trial that I had the option of reordering or not. I called they will reemberse me for the $94.00. I told them it does not work and they can have both back. to credit my card with $182.00 they can only reemberse my $94.00. I will to Wal Mart and get another product that may or may not work much cheaper.
Hydroderm is advertised as a trial size
Hydroderm is advertised as a trial size for 4.95 and if there are terms and conditions they are not visible to the human eye. Within 2 weeks they charge your credit card 81 bucks and in another 2 weeks $90.
I purchased both the Hydroderm Original serum
I purchased both the Hydroderm Original serum and Hydroderm Eye Serum. Like the other complaints I had the same problem. I had to pay $4.95 for each product to use for 14 days. Then call to cancel the monthly automatic shipments. I did what it said, now they want they want both products sent back separately and I have to pay double shipping (they came shipped together) or they will charge my card $79.95 for each. This is a total scam. Hopefully I stopped them in time to not charge my account. When they do get your money. You won’t get it back. Isn’t there a way to stop this?
This company is a total fraud. I
This company is a total fraud. I am surprised they are still in business. They charged me over $190 for a product that was supposed to be free. Then they claimed that it was a 14day trial. There is no way to get your money back and their product does not do anything. It is just glycerine. Be careful and do NOT order anything from them.
Hydroderm Reviews & Complaints
6/3/08 Out of the blue 3 unsolicited packages were delivered – 2 from Hydroderm and 1 from FRS Healthy Energy. All three charged shipping to my credit card. I called the credit card company to deny payment for these charges but I will probably have further hassles to remove these charges. Evidently this company has a long history of ripoffs/scams. This is intolerable. Internet providers should deny access to this company and any of its representatives or agents. The Hydroderm shipments included a form re a FREE trial that ends on 7/3/2008 at which time they will bill me for $49.95 if I dont do “something”. They provided an INTERNET ADDRESS & PASSWORD I could log ontgo and discontinue my “membership” or I could call an 800 number. They also stated they could not accept any packages marked RETURN TO SENDER. Or I could ask my customer service representative about rescheduling ??? whatever that is…or whoever that is.
Hydroderm Reviews & Complaints
Beware of hydroderm scam !!! I saw the ad on facebook for free samples of eye and face serum and ordered it. I just had to pay postage and that meant giving them my credit card number. They shipped very small little samples and billed my credit card $15.99 for postage as I agreed to. Then two weeks later they charged $ 246.11 to my credit card. I phoned the company and argued with them, threatened them with the police and to no avail. Mastercard would not refund us the money. We told then we would just cancel our card and Mastercard said these monthly charges would just be transferred to the new card automatically.I phoned the company back again and managed to get them to cancel the indefinite monthly order I supposedly agreed to and refund me 50%. That is the best I could do.Mastercard said a lot of companies do this. They offer free samples and only ask for postage so they can get your credit card then they put unauthorized charges on it. HARD LESSON LEARNED. I googled hydroderm scam and was shocked at the number of other people who fell for this scam. I feel so foolish but wanted to warn everyone !
Hydroderm Reviews & Complaints
both company caracoal cream and hydroderm are a fraud, very hard to cancell the order, i got charged twice in the same onth by both, i had to get my credit card company involved in order to make them stop, and im still in the process of doing this with caracoal cream, the product is useless, and the customer service is horrible on both.THIS IS A SCAM SAVE YOUR MONEY AND STAY AWAY FROM BOTH THIS FRAUDELENT COMPANY
Hydroderm Reviews & Complaints
Contacted them by phone 3 times & email 3 times with no satisfaction or refund. Do not believe me even when bank statements are sent via fax & email. Just keep getting the runaround. Beware of these people & never believe their ads. 14 day free trial pay shipping & handling only. Was told no other charges, but 14 days later, I was charged $240.00 canadian and still fighting to get my refund. My next step will be BC CTV McLachlan on Your Side to tell my story so this does not happen to others. After the charge, I was also told that they would send these 2 little bottles of serum every 30 days which I said no. Who could afford this? Also was never told to cancel order within 14 days & there was no information in the box that came.
Hydroderm Reviews & Complaints
Customer service account links have terminated and all alternate contact solutions are a dead end. These guys have a decent product but supply rapid-fire a surplus of product – way more than needed – and then said to just postpone additional shipments until use caught up with supply. It is just about time for them to ship more and I still have a surplus so I went on the sight to postpoce again and all customer contact roads lead to nowhere. My bank now has to cancel my card and reissue in order to avoid additional processing of orders I do not wish to authorize. Pretty inconvenient!
Hydroderm Reviews & Complaints
Free Hydroderm try before you buy trial size face & eye serum with a one time shipping & handling charge of $8.56 is a scam! On April 1, 2017 I ordered what I thought by their misleading try before you buy online ad page was a free sample of a face & eye serum with a one time shipping & handling fee of $8.56. I received a second trial size of the same two products a month later, I had not ordered this. I checked my online credit card statement to see why I received a second product. I noticed several irregular unauthorized credit card charges. I called Hydroderms only contact number [protected] in the US [they have no company email but they do have a Facebook page]. When I called Hydroderm to advise sales rep about being misled by their advertising & requesting a return authorization number, the sales rep kept trying to give me deal after deal to keep the 4 products I was returning to them for a full refund to my credit card for ALL the unauthorized charges, the sales rep only agreed to refund me for the second product I received once they received it (still waiting for a response/refund from them & they signed for product receipt on June 14th & are not responding to my Facebook messages regarding same) & stop all further charges which I believe he didn”t [charge added to list]. I returned all four products & I want my credit card refunded for the initial order on 04/01/2017 EyeCareSerum.com [protected] CA Ref #6645 $8.56 plus the $517.47 for a total refund to credit card of $526.03 Hydroderm made the following unauthorized charges to my credit card: 04/01/2017 Hydroderm CA $4.04 04/19/2017 Hydroderm CA $124.20 04/19/2017 EyeCareSerum.com CA $117.54 05/19/2017 Hydroderm CA Ref $139.33 05/19/2017 Sysbint*LoveEyesSerum CA Ref $132.36 05/25/2017 BF*Targetcorp mississauga may be part of this company????? Sub-Total unauthorized charges to my credit card: $517.47 04/01/2017 EyeCareSerum.com CA $8.56 plus the $517.47 for a total refund to credit card of $599.22 Hydroderm made the following unauthorized charges to my credit card: 04/01/2017 Hydroderm [protected] CA Ref #1526 $4.04 04/19/2017 Hydroderm [protected] CA Ref #1550 $124.20 04/19/2017 EyeCareSerum.com [protected] CA Ref #2285 $117.54 05/19/2017 Hydroderm [protected] CA Ref #1562 $139.33 05/19/2017 Sysbint*LoveEyesSerum [protected] CA Ref #1359 $132.36 05/25/2017 BF*Targetcorp mississauga Ref #6652 $72.53 may be part of this company????? Sub-Total unauthorized charges to my credit card: $517.47 04/01/2017 EyeCareSerum.com [protected] CA Ref #6645 $8.56 plus the $517.47 for a total refund to credit card of $599.22
Hydroderm Reviews & Complaints
Free Trial is a scam! Not free as when you send them your info you are signing up for a subscription and will be charged after 18 days. If you call before 18 you will still be charged but can cancel subscription. Can”t return product for refund as it has been used. Look at the fine print! Customer service was able to offer me a 75% refund, better than nothing, still pissed! Next time, look more closely and never sign up for anything free!
Hydroderm Reviews & Complaints
i am trying to cancel my trial order. i never ordered any thing else but since then i have 2 unopened boxes that i wish to send back. They say in the letter that i have, is to call([protected] to request a RMA number before returning the product but the number is bogus, it does not work or exists.
Hydroderm Reviews & Complaints
I got the free trial Hydroderm produc anti-wrinckle. I have”n seen any result. I try to call the company to cancel and get a RMA number to return the product, phone is always busy and web side is down.How am I supposed to return the product if I can”t contact the company. I don”t wanna be billed every month for a product that doesn”t work. I want then to stop!!! this is a nightmare.
Hydroderm Reviews & Complaints
I got very little spam until Hydroderm got my email address. I have my own domain, so I assign email addresses so I can know who is sending the email. Now I’m getting 25 to 30 spam emails a day hawking everything from financial newsletters to sexual enhancement products – all using Hydroderm’s email address I assigned only to them. So, I know they sold the email address to an astounding number 3rd parties – everyone that sends an email to the Hydroderm email address that I assigned only to them. I only hope that’s all my information that they sold. I’m reporting their activity and the email spamming they precipitated to our state attorney general office.
Hydroderm Reviews & Complaints
I have called Hydroderm customer service for 2 days and have held on the phone this am for 30 minutes only to get a rcording that their office is closed. I have returned the sample as requested with RMA # in the appropriate time but have been charged $69.00 on my credit card for the amount. I want to cancel any memberhoip with them and have them credit my account with the $69.00. I did not care for this product for me. Thank you. JP
Hydroderm Reviews & Complaints
I have contacted the Southern CA BBB and they followed through on my complaint to the point where they contacted Alena Internet Corporation, received a reply from them noting that I would receive credit to my credit card account.. Several weeks passed without credit being applied. I contacted BBB again and was apprised that they could not take additional action. I received the trial Hydroderm product in September 2008. Approximately a month later another order was received per their contract . I contacted them and was provided with an RMA. The same day I returned the item, unopened, via UPS with a tracking number. After waiting several days, I contacted Mr. Gary Yeager at Alena Internet Corporation, He stated that their computer system was still down and he requested my credit card number and said a credit would be applied in approximately seven to ten days. Subsequently, his office closed down and their internet address and telephone number disappeared. In early January 2009, I submitted a completed “Consumer Complaint Against A Business /Corporation” form to “The public Inquiry Unit” in the Office of the California Attorney General, P.O. Box 944255, Sacramento, CA [protected]. I suggest everyone that has had similar experiences with HYDRODERM to also contact the Attorney General’s office at the above address at the earliest. To day, February 4, 2009, I spoke with a Hydroderm Customer Service Agent using the telephone number [protected] as noted on Hydroderm’s present internet advertisement. The agent said that they purchased Hydroderm in the last quarter of 2008. He seemed astounded when I discussed my problem. He could not provide any data relating to the whereabouts of Alena Internet Corp. He was so hesitant answering my inquiries.
Hydroderm Reviews & Complaints
I have got the same problem with this so called “company”. I have tried to cancel my product, but could not do it because they have no real website for “login” (they provided it but never works), and when use their auto phone system to cancel, the message is that they can not find my record. What heck! They charge my credit card every two months! I really don”t know how to deal with them. Want some advices from people who have encounter the same problems. Hydrodem product does have problems, if it”s really good product, the company don”t have to do this way.
Hydroderm Reviews & Complaints
I have not been able to login to my account on this website in order to cancel future orders. None of the 800 numbers on their website work either.This company is a total scam.
Hydroderm Reviews & Complaints
I have tried for months to cancel my order for hydro lab products with no avail. I DID once get to speak to a warm body and was assured the billing would stop. I have since then been billed twice $85.85 and have never received any product other than the sample. I had to destroy my debit card and get a whole new one to be assured per my bank to get this to stop. I have been given a number by my bank to call to dispute the charges, and I intend to! Do not order anything from this co. You will be roped into months of frustration.
Hydroderm Reviews & Complaints
I have tried many times to get through to this company to stop deducting the charges from my bank account and charge card. I want to cancel receiving the Hydroderm Product. I have tried all of the phone numbers given both on the internet and from the company charging my account and I get the same results. I contact them immediately at 6:00 a.m. (the time when their business is suppose to open) and I am put in line for a customer service representative to answer. After at least 30 minutes on each and EVERY call, they hang up before it is every your turn. Never getting to talk to anyone about cancelling these charges and/or delivery of this product.
Hydroderm Reviews & Complaints
I have used this product for years and actually liked it for me. The website used to be helpful and there was a section for members to log in and manage their account/ shipments so that if you did not need the product in the 30 day time frame you could schedule it out. For years this worked fine but only recently I have to come to find out that their website no longer offers any pertinent consumer information and limited means to get a hold of them. Only an 800 number. Like many of the people here I tried to get a hold of them and was put on hold for 20 minutes and then cut off. I called back waited another 20 minutes and told the customer service rep to cancel my subscription/ membership because I did not find it in my best interest to do business with this company. This from a satisfied customer. There is something inherently wrong if your business model makes it a chore for even loyal customers to do business with you. This company did not used to be like this, I have no idea what happened but no one should have to work so hard to give a company their hard earned money. There are other products out there and better companies to deal with that do business ethically and I intend to find one of them. It will not be Hydroderm anymore.
Hydroderm Reviews & Complaints
I ordered online what I thought was a “free trial”, when I received their products there were invoices enclosed saying that I would be billed $69.00 and $47.00 respectively, but if I returned the product within 30 days I would NEVER be billed. So, I called to complain and they said their computers were being worked on. So I called everyday and they had the same excuse. So, after a week I called and they said that I didn”t need an “RMA” number to return the product, to just write the Order ID numbers on the envelope and they would accept the return. Then I got my bank statement and they CHARGED ME!! Now when I call the number it is always busy, or you get an automated voice and then get automatically cut off. I”ve reported them to the BETTER BUSINESS BUREAU but have yet to get a reply from this company. DO NOT ORDER THE FREE TRIAL – IT IS A RIP OFF!!!
Hydroderm Reviews & Complaints
I ordered this “free Sample” over the internet. A couple weeks later I was debited from my checking account. This all began in Sept. 2008. I have called several times and was promised that I would be returned my money. I returned the “free Sample” unused in their box with the proper mailing specifications, i.e. codes etc. I have repeatedly tried to contact this company and repeatedly told that the money would be refunded within the next two weeks. Do I contact the better business bureau. Who is personally responsible for this company?
Hydroderm Reviews & Complaints
I oredered the Bodyshape product and after 4 months have seen absolutely no change. I wanted to cancel my order, they send a two month supply for $69 at a time, and when I tried to go to the member login site, the webpage no longer existed. I went to the main website and found no area for login so I called the customer service number, which is no longer in service. After more research, I found four other phone numbers all of which were either not in service or wrong numbers. This company is a farce!! I ended up requesting a new card from my credit card company so as to avoid any future charges. This whole expereince has taken two days to solve and now I have to contact three other REPUTABLE companies once I receive my new card to give them the new information.
Hydroderm Reviews & Complaints
I PURCHASED THE TRIAL PRODUCT.I ALSO CANCELLED IN THE TRIAL PERIOD. I CALLED NUMEROUS TIMES, I EMAILED THEM. I WROTE TO THEM. I WAS CHARGED $47.00 FOR THE PRODUCT THAT I NEVER RECEIVED. I CANNOT RECOUP THE MONEY. I HAVE SAVED ALL DOCUMENTS AND THE EMAIL CONFIRMING MY CANCELATION.PLEASE RESPOND ASAP. I HAVE ENCLOSED THE DOCUMENTS. THANK YOU FOR YOUR TIME IN THIS MATTER. SINCERELY, DIANA S DRAY
Hydroderm Reviews & Complaints
I received a sample and paid $5.95. I never authorized them to continue sending me the product automatically. I have been charged TWICE on one bank statement. On was $84 and the other was $89.95. I cannot reach them on any of their phone numbers not am I able to log in to their website. Something is very unethical – I don”t know what is going on with them, but I want to issue a formal complaint. I have contacted my back about this issue. I want this resolved – I don”t need the extra stress!
Hydroderm Reviews & Complaints
I received an email under the guise of Costco offering me a free gift if i complete an online survey about Costco. I did and a month later received a charge of over $170 USD for my “free gift” BY the time I was charged it was to late to return my “free gift”. I also found out that the company Hydroderm has nothing to do with Costco. Costco customer service claimed that Hydroderm misrepresent themselves as part of Costco to pretend they are reputable . Hydroderme infored me that I cannot get my $170 USD back and in addition I am being charged every 30 days for more product I never ordered and that I have to pay to ship back to them! Hydroderm uses sneaky tactics to trick people to buy their products
Hydroderm Reviews & Complaints
I received fraud on my credit card when last monday i received a hyrdrodem box in the mail. Included was a few products from this company including a wrinkle reducer, at 23 i do not need anti wrinkle cream. i immediately shut down my card. I can also associate with the comment posted in may about “computers down”. I am furious and would love to know where this company is getting peoples information. I will be tossing the product no use in spending my money to send back to such a horrid company. Does anyone know if they have been reported to the credit bureau?
Hydroderm Reviews & Complaints
I received several packages that I did not order. The user name (EMAIL – ADDRESS) is not even mine. I have never heard of it. Now I am trying to figue out what credit card they have stolen. It does not give you the number or last four or anything. I am very conserned about my credit card info being out there. I am going to call all of them and see if I can find out which one they used. This is BS, this is why people are so reluctant to purchase online. If you ever do a real purchase and then you start receiving things you never ordered it is very disheartning.
Hydroderm Reviews & Complaints
I received the “free” products for which I had to provide a credit card number for the shipping costs. After reading the enclosed documents, I returned the products unopened and told them to cancel any future shipments. About 2 weeks later while checking my bank account, I noticed 2 automatic withdrawals to Momentum Direct. One was for $49.95, the other was for $58.93. I immediately call them and gave the information for the shipping numbers, order numbers, etc. The man told me that I would receive a refund of the charges. It is now 3 months later and I still haven”t received my refund check. This place is a scam. I am going to report them to the Better Business Bureau.
Hydroderm Reviews & Complaints
I returned the free sample because I was not satisfied with it, subsequently I terminated my account and I asked them not to send me anumore product .They emailed me and confirmed that nomore charges will be made to my visa card.Later I was notified that I was charged $74.69 on Oct 20th 2008 by hydroderm company for basically nothing. After that I send them so many emails and letters to find out why I was illegaly charged and I never recieved any respond back from this company, my Order ID#[protected], I would like to know if any legal action could be made against this company in order for me to get my $74.69 back. Please respond back to me as soon as possible at your convenience. Hope to hear from you soon, Nazila Z Rad
Hydroderm Reviews & Complaints
I signed up to get a “free” sample. I received it and didn’t like it at all. I was then charged for the product and was promised a refund once they received the product return. The $$$ appeared in my bank and I used it to purchase something for Christmas. The next morning the funds were gone and my account overdrawn. I contacted them and my bank. My bank was helpful. Hydroderm was not.
Hydroderm Reviews & Complaints
I tried to get in touch with the company with no luck. I want to cancel my account due to financial hardship. I can not longer buy any of the products, and I do not want to get charged to my credit card.
Hydroderm Reviews & Complaints
I used to use a lot of products from Hydroderm. I used to always order online and never had a problem up until now. Off lately I had ordered for a product that was supposed to be a free trial I had to only pay for the shipping and handling. That sounded like a good deal to me so I ordered for the free trial. After a month when I received the free trial and I was told that I would be charged certain amount and if I was not willing to pay I had to return to the FREE SAMPLE. Isn’t that weird? Why should you pay for a free sample or return it, it is supposed to be free and returning it also costs money doesn’t it. What a rip off! I am very disappointed with Hydroderm. I will never order anything from them again and make sure that none of my family members order from them too.