(Continued from 1st. message). The next time I looked at the HYDROXATONE, I knew I was way beyond the 30 day trial date. I could not help it! I am sending the HYDROXATONE back and I beg that you do not charge me for this. I live on Social Security and will not be able to buy groceries if you do.I will have no money to pay for the one I used and the 2 items I sent back. Please forgive me! I did not mean to treat you so badly. Things just happen, and it is what it is. Would you please forgive this charge and consider “MY BAD” as just that. I made a bad mistake>>>>>>>>>>>>>>>> Thank you, Mary J. Love 05-20-2013
Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 07:34 am, March 04, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/hydroxatone/.
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Hydroxatone Reviews & Complaints
About late jan. 2016, i get e-mail saying i didn”t “complete form?? so i did for s&h of $1.99 i would get a 30 day supply of their face cream- i got another e-mail in a cple days “confirming” item sent ! then a few days later another e-mail sayin “sorry about this but we r “out of stock & they refunded my $$- we will send in about 2 wks & re-bill me” i snt back that that acct. Was “closed” when they sd they “refunded”- so just snd the product when in-this from “robert wolf” is the name a joke also?? “wolf”?? preying on others?? 2/7/16 i sent – 2/10/16 i get another e-mail from “sherry” a “product specialist” saying i will get confirmation when product is in. Also giving me a web site to purchase other products!~ as if!! 2/19 e-mail from “jomar” “product specialist” saying i need to pay $1.99 for product-then they will sed- i send back same message!! u cldnt have refunded my $ cuz acct closed!!! duh!! sent same message back 2/20 also!-nothing since then but same message-“product out of stock” pay $1.99!! today 4-2 my last message- send the product or the $$-im going to make a “formal complaint” thats when i see all these “sites” fb & twitter of what a “scam” this comp is!! now what??? please help?? Can forward e-mail if u give me an e-mail address, thank u
Hydroxatone Reviews & Complaints
As you can see on the internet they are stealing money scam from everybody that get in their free sample test. You are going to be charge on the credit card you will use to pay shipping for the order you didn”t made or want to do.They don”t answer the phone and if they do they tell you no refund, no returns and have a happy day.Man is so easy to steal money in this country as thousands of companies do every day that we deserve another finance crisis or meltdown economy to keep learning how to do business.
Hydroxatone Reviews & Complaints
brought my supposed “free trial” a month ago, unaware till i actually clicked order that they would be billing me 79.95 a month. it said i had 30 days to cancel.neglected to tell me i had 14 days to return which i just found out now. i just went onto the hydroxatone.com website and requested a cancellation by email.which wouldnt send and the aus/nnnz ph number they have there is the wrong number. is there anyway to actually contact them?? i really really cant afford this, im a single parent of 4 who only accepted their “free” gift in the first place to stop the spammy pop ups thats kept bombarding their computer. i have no return address to return the c*** to, nnnnno number to contact them on, no email addy that works.can someone help?
Hydroxatone Reviews & Complaints
Buyer/Consumer BEWARE. No such thing as a free trial. When I ordered the product, the sales person never stated that I had to return the product, just cancel. So I did and they have been charging my credit card ever since. I filed a dispute with the credit card company and waiting for the results. Don”t go for these fraudulent “FREE TRIAL” advertisement. It”s only to trick the consumer and it”s a hassle to get it cleared up. The customer service representative wanted nothing to do in hearing me out about that I had cancelled the order previously. She even stated that they had proof that additional product was delivered which isn”t true. Don”t know how they would have that since I didn”t sign for the product. She continued to state a had 30 days to return the product and should have read the contents when I received it. STAY AWAY FROM ACM TRYHYDROLYZE PRODUCTS!!!
Hydroxatone Reviews & Complaints
Called to complain that wife didn”t want to continue the product, the price was too high for what It was supposed to do. I had ordered after watching TV ad for it, was supposed to be free, just s/h, Instead I got a bill for two packages, , split bill, one to be charged now, one a month from now. Called two days after the end date, sorry no refund, even though wife in Hospital, and the end date was on Saturday. i Sent it back along with the unopened package, now I”ll have to fight with my credit card company.
Hydroxatone Reviews & Complaints
Company advertises 30 free trial. Even when the product is purchased there is no word as to their true intentions. I tried canceling the order in time to make sure I am not billed. I was advised that I would have to send the two jars back. That I could keep the jars for a special discount, however, if I did not want to be billed I needed to send the jars back. This is never noted in their advertising nor on the receipt that was issued at the time of purchase. Supposedly there was to be an invoice with the product that would have outlined the instructions. I do not have an issue with sending something back, if I know this in advance of ordering the product. The hassle of having to go to the post office to send a package back has to be taken into account when ordering the product.
Hydroxatone Reviews & Complaints
Do NOT try their free sample!! There is nothing “FREE” about it. They send you 3 bottles, and NO $40.00 free sample of anything else. They have your debit card number than automatically charge you $209.95 in 3 payments less than 30 days later, with a note saying you”ll owe $69.97 for this month and 2 more months after. This process doesn”t stop, until you stop it, by closing your bank account, and sending all the supposed “FREE” products they have sent you back! DO NOT!!! be taken by this scam, buy at your drugstore or anywhere else that sells facial products!!
Hydroxatone Reviews & Complaints
Free trail is not free.. you first must pay shipping, then if you use the product you must pay for it. They do not disclose the real price of $139.00, if you return the product in 30 days you also pay the return shipping cost. They use a deceptive billing letter indicating they have sent you numerous letters when they have not. Customer Service is rude and refuses to help you resolve issues, that is until you mention “Fraud”, then they get a supervisor on the phone that does help you.
Hydroxatone Reviews & Complaints
From Internet, I apply free sample from this company. weeks ago I received the sample of Bellaplex. Upon trying .It doesn”t work for me. . I”ve called them : told them . However they don”t stop to charge .(yet, I haven”t received product from them, after my call). [protected]@hotmail.com
Hydroxatone Reviews & Complaints
Hi, I am extremely disappointed and upset by the experience I have had with Hydroxatone and Bellaplex. I ordered the $1.99 trial of Hydroxatone, expecting a sample, but received 2x full size containers plus a toner and other products which I didn”t order or ask for. I trialled the (1) product ( that id actually ordered ) for several days but since I”d received the products weeks after I oreded them plus picked up my products late as my mail box is out of town, I wasn”t able to trial for 30 days. I called and explained this and said I would just return the product but was told I could keep for 30 more days to properly trial the product to see if I liked it and could see results. I called before the 30 days was up and explained I wasn”t happy and that I”d like to send the products back but was told I had 2 more packages being shipped out to me and hence I needed to wait to receive those and then return the 4 packages separately to the return address I was given over the phone. The unwanted products, most of which are untouched and unwanted besides the one I trialled, are all packed individually and ready to be sent on Monday 15th February to the returns department in NSW, but my account has already been deducted $398.50. I was told I still have an outstanding balance of $279!!! I am very upset this has happened, I DONT want the products, I WANT to return them. I will make sure I tell everybody I know not to have anything to do with these products as they are a disgraceful, scamming, unscrupulous business and have gone against my wishes. I am only hoping that I will be refunded but was told they will not refund the money even though I do not want the products and have them sitting there ready to send back. Kind Regards Chloe Mountford Western Australia
Hydroxatone Reviews & Complaints
Hydroxatone and Bellaplex are huge scams and the products do not work. I foolishly provided my VISA number to, obtain a free sample and them without authorization, they began sending product and charging my VISA account with two, payments of $69 EVERY month. I have to cancel my VISA card in order to get rid of them. They do not respond to emails. I paid to return two boxes and as of yet, have received no credit on my account. I am out $280 + postage. DO NOT DEAL WITH THIS COMPANY.
Hydroxatone Reviews & Complaints
Hydroxatone falsely advertised a free to first 100 customers ad on cable TV in November 2010 that would reduce lines and wrinkles, puffiness under eyes and in corners for S&H of $7.95 charged to my credit card. I did not have wrinkles, just puffiness. Try it for 30 days and cancel if not satisfied. It never worked. It lightened my skin under my eyes, but caused itching and lines. Puffiness still the same. No change. I followed their instructions to cancel. First got messages that they were closed due to a funeral, that they would get back in 2 days, but to this day they have not. Since canceling, tey snet a notice that I received but did not pay for tehb nexct shipment. I sent that notice back explaining att i had not onkly canceled, but nevrreceived a 2nd shipment. Now I am getting a collection notice in a red highlighted envelope requesting that I send a check or money order or another credit card as the one on file is canceled. They falsely state by now I have seen and received the benefits of their product. What a lie and a joke. They have billed me for $ 147.85 less the 7.95 shipping and handling I paid for the supposedly free to try product. How do they stay in business I don”t know.
Hydroxatone Reviews & Complaints
Hydroxatone is a scam. They say you are getting a risk free trial and that you will receive a jar of there product and you pay the shipping. if you do not want the product you can return it and cancel at anytime. Well that is until you receive it and they send you 2 extra jars that you did not order. I have tried for weeks to call and cancel my membership so that i can send the product back. Thay state you must cancel before returning the product. I have sat on the phne multiple time for hours and no one answers the phone on any of their websites. THIS IS REDICULOUS . . . . Today i wrote them a letter and i am sending it with a conformation attatched. I also have threatened if they do not cancel my membership i will file a lawsuit against the company. Dont fall for anything that says free trial and then try to cancel when they say you can at anytime because they have made it impossible to. Anthony Ashmus and Amanda Deti
Hydroxatone Reviews & Complaints
hydroxatone Posted: 2011-03-11 by Stephanie Greanias McMahill Continued and ongoing failure to acknowledge cancellation, respond to phone and email requests for assistance in cancellation and refund and continued charges, both initially authorized charges (WITH MULTIPLE ATTEMPTS TO CANCEL )and CHARGES THAT WERE NEVER AUTHORIZED. Complaint Rating: Company information: P.O. Box 5962 Peoria, Illinois United States Phone: [protected] [protected]@comcast.net When ordering I EMPHASIZED that I did not want any other offers, products of services beside the 90 day trial of their Hydroxatone product. I asked numerous questions about the return and refund policy and procedure, as I’ve been burned with phone ordering in the past. I should have known that despite all of their assurances, that I shouldn’t have trusted them to deliver on their promises. Upon receiptof the product, I read in the material that I would be charged a total of $217 … starting one week from receiving the product, which they conveniently negleted to tell me. I immediately called the phone number provided for cancellation. I got a recording saying that, due to high volume, they were unable to take my call. please leave a message. They would return the call within 24 hours. I not only left my contact information, but I stated that I wanted to cancel the order, return the product and needed to know the procedure for doing so. This was well before the first authorized debit was to have hit my bank account … I stated that I did NOT want the charges made against my account, and that there should be ample time to avoid it. They never returned my call yet did not miss a beat charging my account 69.97, (which also dropped my account balance below the minimum requirement to avoid a $5 Service Charge). When checking my bank account, I also discovered that they had, despite my specific instructions not to, signed me up for TWO other services, Funsource and Value Plus (which I have NO IDEA what those are!) charging my account ANOTHER $24.95 and $1.95 FOR EACH SERVICE. I was able to call and reverse those charges. But the initial problem with Hydroxatone never got resolved. Several days later, I again called. Same recording. Again no response. And I followed up with an email through the “Contact Us” link on their website. Again NOTHING. Two or three weeks later I again called and emailed, this time documenting both the date and time…telling them that I was frustrated at getting no reply to ANY of my requests for assistance in cancelling my order and returning the product. I have since emailed and called TWO MORE TIMES, but, this time they had changed their message … there was no promise to return the call … only instructions to call back, which regardless of if the call was made during stated business hours … I’ve always gotten a recording telling me to call back. My account has now been charged an ADDITIONAL $69.94 … WITH NO RESOLUTION IN SIGHT. I have threatened the Better Business Bureau and the Attorney General Office … which I fully intend to follow through with. Then TODAY I RECEIVED ANOTHER PACKAGE CONTAINING ANOTHER THREE MONTH SUPPLY!!! Unbelievable! The company owes me $149.91 to-date … and if I’m unsuccessful in stopping it, will surely get charged ANOTHER $69.97 IN A FEW DAYS. Now what? I actually was looking the CEO’s name and address when I came upon this site … and thought I’d warn other consumers.
Hydroxatone Reviews & Complaints
Hydroxatone, LLC is based out of two main states. They have clocked their godaddy who is domain name under a proxy and like radialabs, inc they are very difficult to find. Many may get through and not get help. The radialabs phone number is defunk. Cancel your credit card and have a new one issued. Stop payments and dispute with your local credit card companies or banker. always dispute! Now, Hydroxatone LLC is located at 302 A West S12th Street # 276, New York, NY 10014. The Better Business Bureau lists their phone as: [protected]. All the the 18 complaints within the last year have been resolved using the BBB. They also hold post office boxes in New Jersey. Here are three more addresses; Hydroxatone LLC, P.O. Box 1366 Hoboken, NJ 07030 another listing; P.O. Box 310, Hoboken, NJ [protected] another listing P.O. Box 3104 Hoboken, NJ 07030. Check out the Better business bureau and then contact the attorney generals office in New York and New Jersey on desceptive and fraud cases. With enough people loging complaints to the Attorney Generals office will give them the fire power to shut them down or cause major reimbursements for lack of products and over charging. This is next to a ponzie scheme and runs with the same discuise. Remember, no product no charge. and the guarantee is 30 days return ask for a RMA if you get through and process it back. Write back to the complaints board and let us know if you got resolved. Make sure you file complaints to the BBB, to their attorney generals office and your state attorney”s office. They either stand by their product or they belly up and pay the fines! Thats the law! Once you send the cancel letter and ask for a rma they must comply. CLOSE YOUR CREDIT CARD!!! I did. no choice.
Hydroxatone Reviews & Complaints
I agreed for a $1.00 (one dollar) from my checking account thru my ATM card number, but this morning when checking my bank account this company lied to me and took $79.99 (seventy-nine dollars and ninty-nine cents). They did not leave a phone number to discuss the problem. This leaves me, who is on a fixed income, with less than $40.00(forty dollars) to live on until the 3th of next month. This practice for a business is BAD!!! I want my money back NOW
Hydroxatone Reviews & Complaints
I am command by internet a trial for hydroxatone cream. Today, 4 October 2011 . I receive a package at: Postes Canada come from the hydroxatone. I am pay $28.70 for CBSA POSTAL IMPORT. When I open my package, there are 2 pots of cream that I not past the command. A trial for hydroxatone cream where at: $1.99 free shipping& processing. But on my bill He charged me $141.89 . My friend call customer service because I not speak english, no service in french. I returned the package at my expenses.
Hydroxatone Reviews & Complaints
I am sick to death of trying to contact these people. I am from Australia, i have moved home several times since my original order, i have been homeless and have TRIED several times, different methods of contact to cancel my orders which are two SEPERATE orders. One delivery and order being processed for bellaplex then another seperat order/delivery being for the product hydroxatone. I wish to find a way to be compensated for this as i am losing money and recieving NO product or feedback. I have emailed them my new contact details and still have heard nothing from them concerning one of their products. I cannot stop the payments from my bank as i need to stop it from their end and cannot even find out if my request is being addressed. Even if i could just recieve feedback from you as to what my next move is as i see its far from the first time it has happened
Hydroxatone Reviews & Complaints
I am trying to cancel my order with this company, but i am finding it very difficult to contact someone, i have had no orders from this company, but they seem to be taking money from my bank account without me knowing, they have taken double the amount of money out which was dated yesterday”s date 28th may 2011, and i have no products from this company. And would like to stop this company just going to my bank account when they like, i believe this to be the same company i put in for a free trial, but had no idea i had been signed up to anything as i could not see anything on the site, the products i claimed where free trials the bellaplex, and the hydroxatone and toner, i am very concerned that they keep going to my bank account, and would like this to stop, i have sent the company emails and a written letter, i have ha no reply yet not even to to say they have had the email. . I would also like the money they have taken to be put back into my bank account, i hope you are able to assist me in this matter mrs k jestico Thank you m
Hydroxatone Reviews & Complaints
I bought a $2 sample of this wrinkle free product, it came to me in 2 one ounce jars, not samples…now they have my credit card no…well screw them I cancelled my card…they are getting nothing more. I sent them a note first time they tried billing me $73 and told them all I bought was a 2 buck sample, I got no reply, again they tried billing me to no avail because my card is a self loaded card…look this company up, google it …the are noted to have done this to many people, and on top of it all it was shipped from the states and I had to pay a $40 shipping fee in cash from my mailman DO NO ORDER OR GIVE HYDROXATONE YOUR CREDITCARD NO. OR YOU WILL BE SORRY, PLUS THE PRODUCT DOES NOT WORK…PAUL SNODDY
Hydroxatone Reviews & Complaints
I bought lashatone from the company hydroxatone. They claim progress in two weeks. I didn”t have progress in two months. When I called the company to tell them it did not work. The woman named Arial, was rude and self rightous. I asked her to let me return it and cancell this order. Now I am finding from other complaints, they still debit your account, I hope not, I might as well have put water on my lashs for all its good for. I intend to notify my state consumers board as well. DON”T BUY IT!
Hydroxatone Reviews & Complaints
I called to order a free trial as advertised on a TV commercial. Automated phone system offered many more products than what was advertised on TV. I turned extra offers down. Understood I would pay a $7.95 shipping charge. Recieved more than the free trial and was charged for it. Called, cutomer service rude, company returned portion of money. I wanted to send unwanted product back, but since I like the wrinkle filler wanted to know how I could set up a routine order. Called company and customer service was impossible to deal with, insisted the account was closed and she wouldn’t allow me to explain what I was calling for. She tried to turn it around that I was rude, needed a reality check etc. Toward the end of conversation as she insisted my account was closed and the company was giving me over $200 worth of product and what could I be calling them for I asked her if my account was closed when they refunded $39.95 of a $51.00 charge, why was my account charged with two bill of $1.50 each? She was quiet only for a moment. I explained I just wanted an address (there was not a return address on box or on papers) and even though I like the wrinkle cream would not be trying to order more because I couldn’t do business with a company like that. She told me her company didn’t need customers like me put me on hold and gave me a return address. I think they use the free trial commercials to draw people and then try to intimidate them into purchasing more than they want. Such a shame customer service is poor because product may be good. By the way, I didn’t want the extra product because I have incredibly sensitive skin and wouldn’t dare change my regimen all at once.
Hydroxatone Reviews & Complaints
I cancelled my order for both hydroxatone and bellaplex and received conformation of such.In the post today 12/09/2011, I received more of these products.I am worried that money will be debited from my account without my authorisation. As I am in Australia this is very concerning as I feel I am being taken advantage of, there is an overseas phone to call, yet again more expenses to deal with. Any help would be much appreciated. Deb Cerff [protected]@iprimus.com.au
Hydroxatone Reviews & Complaints
i cannot get a live person to answer phone, i have sent 3 emails & no response, i am trying to return all product and they wont send me a RMA and i am trying to fedex product back to them with signature required however fedex does not ship to PO box & i have no physical address for them! And they continue to charge my credit card
Hydroxatone Reviews & Complaints
I decided to try hydroxatone and Bellaplex for the trial price of $1.99 per product. When it arrived in two seperate boxes I was charged over $20 dollars per box in duty. After a week I decided the product wasn “t worth the high cost of importing it to Canada so I phoned to cancel further orders being sent. The man I spoke to failed to advise me that I needed to return the products and consequently a few weeks later I noticed two charges on my credit card for the full cost of the products I had received, totaling $150. I phoned the company again only to be told it wasn”t enough to just cancel by phone I should have read the cancellation rules and it must have been a trainee who took the call or he assumed I knew I had to return the products. This makes no sense as he needed to give me a return number which I feel he neglected to do so deliberately.
Hydroxatone Reviews & Complaints
I did a trial run of hydroxatone also, I called cancelled and got a routing number and sent it back. I had it insured. When I checked the number, it told me to packaage was received by hyroxatone. Over a month later and am billed twice for 69.95. When I called the company, they said I never sent it back. Because I threw the slips away when it told me it was received, I now have to try and get the inform from the post office. IF ANYONE ELSE SENDS THE PRODUCT BACK, HANG ON THE TO SLIPS FOR AT LEAST A COUPLE OF MONTHS. They wait long enough before they charge you so that you might not have proof anymore. They are a complete rip off
Hydroxatone Reviews & Complaints
I first tried the product as a free trial with only payment being shipping. Since then I have been receiving two jars of the cream, Hydroxatone, and two lots of the bellaplex each second month. I have tried three times to stop this but they continue to send and continue to debit my credit card. I don”t want it any more and it far more expensive than first quoted. Can you please stop this they will not listen to me no matter what i do I am now going to have to cancel my card and get a new one to stop this. I am fed up I am having about $140 every few weeks taken out of my account then on top of that they are charging me freight which is two lots at $7.95 they are thieves and it should be stopped.
Hydroxatone Reviews & Complaints
I had ordered Hydroxatone wrinkle cream the trial order, first I did not receive the order then they charged my credit card 69.95. I still have not received any of the product and I have 2 more charges on my credit card for 69.95 for a total of 209.85. I phoned them to inform them of all these charges and they said it was for the products that were shipped BUT I DID NOT receive any of these so called orders. I asked them to cancel and remove me from their system and on June 26th they took another 69.95, HOW DO YOU STOP THESE PEOPLE ?????? I contacted them again and they said they have cancelled any further orders and will not refund me because they say that is what i owe, how can i owe for products i haven”t received?? They will not refund my money they said my account is closed, I am really considering of taking legal action against them.. they say they take customer cars seriously but that is FALSE advertising there…
Hydroxatone Reviews & Complaints
I had ordered the free trials for Hydroxotone and bellaflex and received them i have since sent them emails tried to call and nothing was heard from their side.I let them know before my 30 days that i do not want them and that i want to return them and not want anythin to be sentt to me as i came out with a bad rash. yet i still have been charged 72.90 x2 from my account I have tried to call on all numbers concerned and no luck. after reading one of your complaints on website i eventually got through and been given a number and told i will get my money back .I asked if i can have the refrence number of this call and something in writing to say i will have it back and was told they cant as they dont have access to these .he knew who i was with all my details and i hope i get this sorted. they should not have the right to do this.its unfair too bad one has enough money to feed their family or pay rent. so hope anyone out there get their problems resolved.
Hydroxatone Reviews & Complaints
I have just been billed $220.00 for this product. I live in Canada and have only had the product for 14 days, however the ship date was May 6 (according to Hydroatone) and I cannot return the product it is past the 30days!!! When I spoke to Justin he was said he would charge me $40.00 on both Hydroxatone/Bellaplex to ensure that I get no further billings (a savings of $29.94), this is not the case, I still have to pay $69.94 x 2, plus $40.00 x 2 for a total of $219.88!!! What a RIP OFF. This company needs to be investigated!!! Very Unhappy!!! Found the ad on the Dr. Oz site, perhaps he sould know how people are getting ripped off. Truly ridiculous.
Hydroxatone Reviews & Complaints
I have phoned and i have emailed and I am still yet to speak to an actual person. I want to cancle my free trial as I found it done nothing. my main problem ios that I am a solo mum of 4 boys ages range from 13yrs to 1 1/2yearsold. I want my mony back i am more then happy to send back the products if I had a return address. I have tried again and left another message for them to phone me back, I have had to cancel my visa card which has cost me another $15. can you please help me? Bellaplex.com has taken $88.47 off me with no warning and also nothing has come in the mail so am i supposed to pay full price for the free trial. I do not understand. Hydroxatone.com has taken $91.93 out of my bank, now for me a solo mother I had to miss out on groceries then it happened again, I only get $204 a week I am on a benefit, I need help please to sort this out cancel the account and I have learnt from my mistake. I did contact them before the 30 days i phoned but never got to speak to a person and I have only got to leave messages and details for them to contact me. please please help me get my money back and I am wanting to return the products so I need an address to send them to.
Hydroxatone Reviews & Complaints
I ORDERED 1 JAR OF HYDROXY CREAM WHICH WAS TAKEN OFF MY CREDIT CARD. TODAY I RECEIVED 4 NOTICES THAT $1.50 WAS DEBITED TWICE AND $1.95 WAS DEBITED TWICE. WHAT KIND OF SCAM ARE THEY PLAYING HERE. ALL I WANTED WAS 1 JAR OF CREAM. THIS HAS TO BE STOPPED THEY ARE JILTING PEOPLE OUT OF MONEY THEY NEED. THIS TO ME IS CERTAINLY A SCAM. I WILL MAKE SURE THEY TAKE THOSE FEES OFF TOMORROW SINCE THEY ARE CLOSED ON WEEKENDS. HOW CONVENIENT.
Hydroxatone Reviews & Complaints
I ordered a 30 day trail of the product and didnt want any more of this product. A $68.95 was taken from my visa card in august 2015 and another $68.95 was taken from my visa card in september 2015. I called customer services and was told my money will not be refunded. Now i have 3 containers of hydrlyze intensive under eye treatment that has not been opened and they refuse to take back and refund my money. I received a bill today (november 16, 2015) . The bill stated i have a past due bill of $139.90. I called customer service and asked for a manager or supervisor and i was told their is no supervisor available. The person wouldn”t give me the corporate phone number or address when i asked for it. I”m going to write the corporate office. I lost the visa card that was use for product. If you have any suggustion please forward them to me. Thanks [protected]@gmail.Com
Hydroxatone Reviews & Complaints
I ordered a sample of ACM*HYDROXATONE. Then I called to say I did not wish to receive any more products. I received them anyway – THREE TIMES! Each tinme I returned the parcel, straight from the Post Office. I was never credited and I keep receiving more. I do not know how to proceed to stop this nonsense,
Hydroxatone Reviews & Complaints
I ORDERED HYDROXATONE RECENTLY. IT MADE MY FACE BREAKOUT IN A HORRIBLE RASH. I ATTEMPED TO CONTACT THEM 10 TIMES. ONCE I EXPLAINED I WANTED TO CANCEL MY TRIAL OFFER I WAS HUNG UP ON . THIS HAPPEND 10 TIMES .FIVE DAY’S LATER I CHECKED MY BANK AND THEY TOOK OUT $169.00 WITHOUT MY PERMISSION. I CONTACTED MY BANK WHICH PLACED A STOP PAYMENT FROM THIS COMPANY . THIS IS THE BEST THING TO DO, AS THEY WILL NOT TALK TO YOU BECAUSE THEY KNOW THEY ARE COMMITING FRAUD . PLEASE DO NOT FALL FOR THIS ” FREE TRIAL OFFER” WHEN YOU ORDER THEY ATTEMPT TO SELL YOU MAGAZINES, GIFT CARDS FROM TARGET AND WAL-MART. TIMES ARE HARD ENOUGH AND THE LAST THING WE NEED ARE COMPANIES LIKE THIS ONE LITERALLY SEALING OUR MONEY.
Hydroxatone Reviews & Complaints
I ordered the Hydroxatone eye treatment thinking that I would only pay the s/h fee of $6.95 for one sample, then be given the option to order more at the regular price if I chose. Well, when I got the “sample(s)”, I was given a bill for $209.85, I did not understand why because they did not explain that when I ordered over the phone. They also tried to sell up other products for a low intro fee or s/h type fee of which I told them no, no, no… So far, no bills for those yet. However, when I tried to cancel the Hydroxatone and return it (I did not even open any of them to even use them, I just sent them back), it took over a week (10/29/09 rec”d to 11/7/09)to get through the phone lines because of the extremely long hold. I”m sure they do that on purpose. I was not happy about this scam at all. They should be ashamed of themselves doing business like that.
Hydroxatone Reviews & Complaints
I ordered this product, hydroxtone, from a tv add. It was suspossed to be a free trial. Then they sent me a bill For $200. 84. I had not opened this product so i sent it back. And they are still sending me bills and are putting me on their Bad credit list. I will not pay for this product now or never. Ps have these people ever heard of the bbb ? Well i have Thank you donna carte [protected]@hotmail.com
Hydroxatone Reviews & Complaints
I ordered trial of the Hydroxatone product from ad on TV. When I check the internet (unfortunately too late) the next day for reviews and info I noticed all the MANY complaints about the product and the almost impossible refund process. There have evidently been many people experiencing what I am now. I immediately tried to calltheir customer service line which has been out of service for over a week now and may have never worked. I then called the order line on their website and was assured by a manger named Rick that I had nothing to worry about and he would cancel my order and have customer service call me. No one ever called so now several days later I called the order line again since the customer service line is still not working. I talked to a supposed manager again this time his name was Gary. He assured me that he would do the same thing that Rick promised. The customer service is supposed to call me back with an RMA so that I can return the unopened trial products and cancel my auto ship agreement. I have also sent them an email today to their customer service address asking for an RMA # too. I am probably going to cancel my credit card today just because I don”t want them to take any more money from me than the $6.95 they already deducted. THESE PEOPLE DO NOT OPERATE ON A VERY PROFESSIONAL BASIS AND I THINK THEY SHOULD NOT BE ALLOWED TO DO BUSINESS ANY MORE.
Hydroxatone Reviews & Complaints
I received a package in the mail from Hydroxatone when I had NEVER ORDERED anything from them! They somehow accessed my credit card and made a small charge ($4.00). The invoice in the package states that I owe a balance of $142.85 and that I will be billed $2.95 on April 16th, $69.95 on May 22, and $69.95 on June 21. We immediately called our credit card and informed them that we had NEVER purchased anything from this company. The credit card company removed the charge and we immediately closed the credit card so that no further charges would be incurred. THIS COMPANY IS EVIL AND A SCAM!!!
Hydroxatone Reviews & Complaints
I returned my supposedly free sample of Bellaplex and Hydroxatone! after I saw a $69 charge on my credit card for product I did not receive. I I called them telling them I had not received product and did not want to receive any product. They told me that it was necessary to return the free sample in order to CANCEL the product I had NOT received!!! I returned the free sample as instructed but continued to be billed additional amounts of $69 although eventually I was advised that customs was holding a parcel that Bellaplex/Hydoratone had put a value of $145 on and which I could pay Customs an additional $29 for if I wished to claim it. I did NOT. (I have never had customs hold items at the border so I wonder if they have been alerted to the suspect nature of this company?) I called the company again and told them to stop billing me and that I had cancelled my account. I advised them their free sample had been returned with the code given me a month ago. Since then I have had Harassing Phone Calls from someone who refused to identify what company they work for although they have pretended to work for US Postal Services. Mostly they say the are calling from the “Computer Department” to verify who lives at this address and then they try to get the names of who lives at my address and to verify the address. Now I don’t give that info out to strangers on the phone at any time and I don’t know for sure it is this company, its just the woman sounds a lot like the woman I talked to when I called numerous times to complain and to try to get them to STOP BILLING MY CREDIT CARD. Stay Away from this company… even the employees are suspect.
Hydroxatone Reviews & Complaints
I sent for the free trial at $1.98 and after trying it I called the company and was told to mail back the item and I would not receive any more charges. I did this and just found out from my credit card company that I was charged $69.95 for somethin I never received because this charge was made on 10/30/11. I filed a complaint about this company with HOUSEHOLD BANK CREDIT CARD, and I am hoping someone can fix this. I was first told that I would not only receive the product for just shipping and handling but would get a free gift and if I decided I did not want any more just call the company and let them know and I could keep the product. When I called them they wanted the full amount but I managed to talk them out of that by reminding them that I only received one product, so they told me to mail the remaining product back and their would be no gurther charges. This was on 08/30/11 and now I find a charge to the same company for $69.95 made on 10/30/11. This company needs to be investigated and put out of business for making false clains. THANK YOU EILEEN M BUNGORI
Hydroxatone Reviews & Complaints
I sent the product Hydroxatone back according to the instructions given by the CS person, and the company is refusing to refund my money. The product gave me a skin rash.
Hydroxatone Reviews & Complaints
I signed up for the FREE TRIAL of Hydroxatone. When I received my sample it stated that I was going to be enrolled in a monthly program unless I cancelled within 30 days. I called the company and received a rma number and returned the sample to them with a receipt conformation request within 30 DAYS. I was billed 69.00 on my January Master Card bill. In December I called Master Card and informed them that I might be billed in the future. They called the company and the company rep. said that I would NOT be receiving a bill. I WAS BILLED!
Hydroxatone Reviews & Complaints
I thought I was old enough to know better, Pulled in to a big scam by scam artists, A free trial was all I sent for, not a monthly subscription, not a go ahead to take money from my bank account, without my say so, I”m unemployed and a free trial was a pick me up, Not Making me feel sick and ill with worry fearing money will be taken out of my account when I”m struggling to make ends meet at the best of times, what a fool I was to trust anyone, doesn”t that make it a sad sad world, despicable people.
Hydroxatone Reviews & Complaints
I too ordered my free trial when it arrived there was two pots of cream plus a free toner the invoice stated that they would be taking 69.95 from my a/c on 11 March and again on 10 April but if I wanted to cancel I should contact them to request a RMA (whatever that is) to send the pots back then they would cancel the order I have tried calling them to cancel but have been kept on hold, I have also sent several emails to them but not heard anything from them. I have now had to go to all the trouble of cancelling my card so that they dont take anymore money from me…these people have to be stopped they are theives
Hydroxatone Reviews & Complaints
I used Lashatone and my eyelashes fell out. Furthermore, my eyes swelled . Has this happened to anyone else. If so, please email me at [protected]@aol.com