IC Solutions is one of the companies that a recipient of calls from incarcerated persons is forced to sign up with, and pre-pay, to receive inmate calls. In this case, it was done immediately and I was not even able to say hello to the client who called me. When I called to sign up, the message told me to go on line for faster service and gave me no indication how long it would take to get an operator raising the specter of a 30 minute hold. The web page indicated that western union could be used and I elected that option to avoid having to give them a card number. I have seen reports here, and have experienced with similar companies, a complete inability to have incorrect charges removed because nobody will speak with you at these companies. The processing fee for using Western Union, $6.95, appeared to be the same as that without it. But when I got on the Western Union page, the $6.95, I learned, was IC Solutions’ fee and Western Union was to be paid $4.99 over that and this seemed like a reasonable price to avoid a problem. But when I got to the final stage of this 15 minute long ordeal, the directions were that I select “pay a bill” on the Gold Sheet. When I tried to “pay a bill” on line IC Solutions was not listed as a billing company and this was confirmed by the Western Union chat option. IC Solutions will only accept Western Union from those who pay at a location in cash. If you want to pay on-line you must give them a card number and it must be registered, no gift cards. Do they want the opportunity to engage in the conduct reported here? This whole arrangement is a violation of the inmates rights. An inmate should be entitled to reasonable time on attorney calls at no charge if it is not possible for the attorney to accept collect calls. This system forces an attorney to stop whatever they are doing and go on-line, a big enough problem if one was, for instance. out gardening. We are also forced to reveal a debit or credit card number to a company in industry with a history of refusing to or making it impossible to reverse false charges. If I must use this or a similar company, I dedicate a pre-paid debit card to it and only load the money that you plan to use. This plan works well with any company that demands to right to charge without specific authorization. .
This complaint and/or review was posted on HolySmoke.org on 04:11 am, July 15, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/icsolutions-review/.
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