1. I am a defence officer and purchased an IFB Front load washing machine from M/S Sham Lal Krishan Lal an IFB Dealer at Sadar Bazar Delhi Cantt. 2. I made the payment by cheque on 09 May 17 for Senator SX 8 kgs front loading washing machine. The delivery was made after around a week. The service representative came for installation after 3 days after various reminders. When the machine was opened for installation it was damaged so it was re-packed for exchanging. 3. After around a weeks time the new washing machine was sent and the damaged product was returned to representatives of IFB. 4. Again IFB representative came for installation as usual after 4 days, it was found that the serial no of the washing machine and the one mentioned on the bill was at variance, therefore again various complaints were raised for sorting out the issue. 5. After various complaints, finally a call was taken by IFB reps to exchange the product. After keeping us in a spin for 21 days the product was sent on 30 May 17. This washing machine which was sent this time was really in bad state. The carton was torn and damaged at three places, the binding strips were torn and very loose and also the product was manufactured in Jan 17. However all thoughout we have been told that due to short supply there was a delay in providing the product.Both the products which were delivered earlier were manufactured in May 17. It appaears that this product was either faulty which was returned by some one ( in similar fashion as it happened with me) or it was a refabricated product. 6. The packet was sent back on 30 May 17 after informing Mr Tushar, IFB area manager for Delhi. 7. We have given numerous calls to IFB customer care including calls to Mr Kailash(Regional head) and Mr Tushar however no one has helped us out. It has been a thorough harassment at each stage from IFB industries leading to delay in installation and also delay in use of the product for more than 30 days which has led to financial loss as well mental agony. 8. You are requested to take up the matter with IFB industries to address the deficiency in services. Gurpreet Singh Group Captain Indian Air Force
This complaint and/or review was posted on HolySmoke.org on 15:53 pm, May 07, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/ifb-industries/.
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