On June 17, I ordered an iPhone 5 Luxmo silver rhinestone three-piece cover. The cover itself is two pieces and inclufed was a clear protective screen cover. I didn’t received a confirmation for awhile and logged into my account on several occasions and the order stated that it was processing. I sent them an email and then I received a confirmation that it has been shipped on June 23. At no time was there a tracking nuimber supplied. Ten days to two weeks later I received it. Inside was an iPhone cover…..one piece and no protections screen. This was a cheap cover and clearly the wrong one. In checking my order I noticed that it stated I ordered an iPhone 4 cover which I didn’t. When I searched the internet, it took me to this website and it stated that it was an iPhone 5 cover and specifically a Luxmo. Since then it has been changed to an iPhone 4 on their website. This was a hard cover to find and the last website I ordered it from was out of stock. It was a little more expensive through iGearUSA but I figured that was okay because not all of these covers are the same. What a shock when I received it. I have sent them numerous emails without a response by either email or phone. I just found a telephone number on the internet and left a message with Customer Service requesting a call back. It is highly unlikely I will receive that phone call from what I have experienced so far. An important note: when I received the cover it was in a white padded envelope, of which I still have, “By Air Mail – Par Avion” which tells me this item was not shipped from out of the USA. This is misleading as their website leads you to believe that it is a company in the U.S. I very rarely order outside of the United States and certainly would not for a phone cover. I would like a refund, as small as it may seem, for the amount of $12.99. The website even states that refunds will be made but I need an RMA . Well, if they would answer their phone or their countless emails, I would be able to do just that. At this stage, I don’t see why that is even necessary. Had I known what was in this envelope, I would have marked it “Return To Sender” but how could I without a return address. Beware of companies who supply no return address. As much as I have ordered on the internet, this has taught me to check every company I wish to order from for complaint before I complete any order to insure it is reputable. .
This complaint and/or review was posted on HolySmoke.org on 17:21 pm, June 17, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/igear-inc-review/.
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