Il Moro Restaurant

Horrible Experience

Reviews: 1


Total views: 247

Published: 22 December 2019

Posted by: Anonymously

I had a pathetic encounter with Il Moro Restaurant. I never through such a reputable restaurant could offer such poor services to their customers. I regret visiting Il Moro Restaurant to try out this Italian restaurant.
On this fateful day, we decided to have a family road to Los Angeles. We had everything ready for the trip. However, we did not know what we were going to have for lunch, but the decision was to be made during the trip. We started the trip, and everything went well. I enjoyed quality family time. Along the way, we decided to choose a restaurant and make a reservation. We had to Google the available options since we were not familiar with Los Angeles. During our search, we came across Il Moro Restaurant, an Italian restaurant that had been functional for ages. The restaurant had a good online presence, and we booked a reservation.
At around 15:00, we were at the restaurant’s parking lot. On walking in, there was no one to welcome us and escort us to our table, which was odd. We had to find ours through the restaurant. Finding a table was not an extraneous task since the restaurant was deserted. After a few minutes, the waiters come to pick our orders. We were not so familiar with Italian foods, and so we decided to ask for suggestions. To our surprise, the waiter was not happy about it and kept taking rude to us. This was acceptable, so I asked to speak to the manager. Unfortunately, he was out of the office and was left with no other option than to order what was suggested to us.
The waiter took long to deliver our order and so I decided to hurry them a little bit. I stormed the kitchen despite there being a strict notice that the kitchen was out of bounds to customer. The kitchen tables were dirty, and there were only a few chefs. I demanded to know why they were taking too long to serve us, and they explained that I had to follow the queue. I had to go back to my table and hope our order would be delivered soon. It took another hour before we were served.
The plate setting was poor, as they had everything mixed up. I did not dare ask as I did not know how Italian food was served. The food was tasty but not worth the price. We shared the meal as a family and had a great time. Before we could finish, the restaurant started playing Italian music, and we could barely communicate. There was no manger to complain to, so we decided to finish our food and leave. Before leaving, I decided to visit the bathroom. They were filthy, and I could not use them by any chance. I paid and left a disappointed man. Although the food was great, Il Moro Restaurant should work on their customer service.

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