I order a handbag and wallet on 12/21/2015. I received the handbag very quickly and a note that stated I would be notified when the wallet was shipped. By January 13th I still had not heard anything on the wallet so I emailed customer service at ILoveDooney.com. I got response that simply stated when we ship it we will let you know. I tried to email and call again with no response. If they would have advised it was back ordered or given some kind if time frame I would have been ok but to cut off communication was not ok. I opened a complaint with the BBB and found MANY complaints against this company. With the help of the BBB I did receive my wallet; a month after it was ordered and paid for. However while the wallet looked new, was in a box with all tags attached I found another”s persons medical ins card and AAA membership card inside so obviously not new never used merchandise. This was my 3rd time ordering from ILoveDooney.com. The first time 2 times the transactions were perfect but after this experience and viewing the other complaints I won”t order from then again. I suggest that anyone that does uses caution.
This complaint and/or review was posted on HolySmoke.org on 19:49 pm, January 11, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/ilovedooney/.
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