Almost20 years ago, I opened accounts with ING bank on-line. I forgot about the accounts because they were CD’s. Now, when I go on-line, I cannot access the account because they want my telephone number that was associated with the account. I don’t remember the account number I had back then. Because ING is located in Australia, I don’t know if there is anything you can do to help me, but I’m hoping that there is something you can do because there is a lot of money at stake.
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This complaint and/or review was posted on HolySmoke.org on 09:31 am, February 22, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/ing-bank/.
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Ing Bank Reviews & Complaints
Good day. My name is dr dan harary. I am an israeli romanian citizen. I am specialized in endodontics dentistry and I tried for more than six months to open an account for my firm in bucharest romaniai have an euro account to in your bank. The procedure is taking more than 6 month!! Since I first came to open the account and until today, I am still not working with you! My firm is: dr dan harary endodont and the ing bank agency I am struggling to open the account is :ing piata iancului bucharest first there was a minor problem with the business registration forms, my lawyer talked to one of the employees and she corrected it and I brought it as she (the employee) wanted and I was told to wait. Nothing happened! I went to the bank they had no answer, I called the call center they told me they would call me back that same day with an answer still nothing and nobody returns a call. I want to mention that I am connected to another israeli company (msolutions is its name.. www.M4sol.Com it is a company that deals with smart home and video solutions) which I want to extend our business to romania and may do business with you I ask my self if it wold be possible to work with your bank when things are going as I described you here. Best regards Dr dan harary My tel nr is :[protected] My mail :[protected]@gmail.com
Ing Bank Reviews & Complaints
Good morning ING Bank, I’m a citizen of Japan. I’m begging for your authority to please investigate my case . I was scammed recently, using your bank. I don’t have a bank account in your bank yet. I have already reported to the bank here in Tokyo were I sent the money that I was scammed.They told me that the bank account were I sent my money has many complaints filed before me. As I thought i will have a bank account with your bank, terrible thing came up, the scammer didn’t make a reply to me anymore, the last email i received was, she is still asking for money for Anti terrorist and International certificates, i started to think that i was scammed as there is no such papers exist. I have verified thru your bank that the account were i send the money already received the amount of money from Sumitomo Bank( my bank i used to transfer my money). Please help me get my money back from the culprit. Help us, victims who are being abused by criminals using your name. I’m begging as I worked hard for my money and was just stolen from me. The money is big Please help me back my money back to me. I already done all the legal procedures here in Japan. From the police and the bank. But the final verdict will be yours. I know your bank has a name to protect please don’t let criminal people use your service to deceive people. Your response to my email is highly appreciated.
Ing Bank Reviews & Complaints
Hello sir/ma’am, I have just realized that I mistankenly made a transaction. This is my receipt. I would want my money back. I am a victim of fraud sir and after verification I found that I transfer my money to fraud person. Please find attached proof of payment if you need more information I will give you. I hope I will get my money back as soon as possible. Airbnb helps me a lot for this kind of fraud. Thank you very much Hemal Bhatt
Ing Bank Reviews & Complaints
Hello, I believe ING (Netherlands) has neglected my basic rights as a regular client. I hold an account for 2 years, and for the last month I have kept my balance high and steady so I could pay for my PhD in London. Now the UK immigration office asks me for an official record of all my bank transactions for the last 28 days as financial evidence for my VISA application. But the ING refuses to provide me this official record – even though it is true I have a regular account. What can I do?
Ing Bank Reviews & Complaints
Hello, I have sent the closure form by La poste dated 13.07.2018 but you have not closed the account. I have tried to contact from india and does not work out. My friend contacted to Customer care france but they said only i have to contact them. Request you to please close my account. I warned you and remind you to close the account as i have returned back to india. i am no longer using your services and not able to pay the debit amount to you as i already closed the account. I am adding the documents again for your reference. If the account will not closed, i will not be responsible. Best Regards Dhiraj Barapatre.
Ing Bank Reviews & Complaints
H-O-R-R-I-B-L-E!!! RUN from this bank. They will allow fraudulent transactions on your account and offer no remedy to return the stolen money! Most reputable banks investigate your claims and return funds promptly. ING has rude and LAZY customer service who are clearly trained to take the path of least resistance, which is to deny you of basic consumer protection against predatory thieves. Do NOT trust them with your money! You will lose SOME if not all of it.
Ing Bank Reviews & Complaints
I am a researcher and do not speak Italian. I have a bank account in Ing bank in Italy. They suddenly blocked my account for no reason, and when I went to the bank the refuse to talk to me. First of all, when I said I can”t speak Italian the asked me to leave the office in English. They could speak English it was obvious but they said we do not help you if you do not speak Italian. Then another person at door told me to call the service centre. I called the service centre in which is totally in Italian. After waiting for 10 minutes, I could reach the operator. But she picked up the phone and I said I have a problem and need to talk to someone in English, she just simply hanged on the phone without saying even a word. Then I tried to use the online chat with a hope that I could use google translate. However, after talking with chat service with the help of Google translate they told me to call the customer centre. I am really disappointed about how they consider their international client. I have no idea how to get in touch with the bank to even close my bank account and transfer my money to another bank account. I am in a hard situation because I do not have access to my account and I do not know what to do. Please help me through this situation. my email address is: [protected].[protected]@polimi.it
Ing Bank Reviews & Complaints
I had $25000.00 in ING Savings account. When I changed my banking from Chase Bank to Wells Fargo Bank, ING DIRECT froze my account and asked me to verify if I am the person. Well this happened after the fact I deposited money from Wells Fargo to ING and transfered money from ING to Wells Fargo. Now I wanted to close ING Account. When ING DIRECT came to know I was going to close the account they froze it and refusing me my money. HAHAHA Strange World eh! I provided all the proof that I am the person who owns the account, I have the same name, same social security number, on line account access, id and password, I have deposited and linked the bank accounts, now what kind of proof they need from me. Same phone number, same address, now can someone out there be so smart to steal someones account with so much verifications. ING still thinks I am a different person and they have closed, stopped my access, and had taken my money. I just informed the FBI and BBB. If I don’t get my whole life’s income back what do you think I should do?
Ing Bank Reviews & Complaints
I had a savings account with ING Direct. I used it to pay for my wedding in 2006. After the wedding I turned off the automatic deposits but left the account open. There was about $18 left in the account. In April 2009 they sent me an email saying I needed to log into my account or it would be closed. The email went to my spam folder. The next contact from them was a letter saying they closed my account and helped themselves to the remaining balance to help them recoup the costs they incurred in trying to contact me. I emailed them and asked them to review this decision, I didn’t want the account closed nor did I want them to have my money. They said no, I called them and was also told no. I sent a letter and the emailed me back with a canned response. This is a way for ING to generate revenue, they find inactive accounts and assess made up fees. There’s no reason for them to close the account. They tried to tell me it was due to California Escheatment laws, which is a lie. I don’t even care about my $18 now, it’s the fact that they can’t be bothered to talk to me and this practice is ridiculous. DO NOT open an ING Direct Account!! You’re better off using Bank of America or Chase, at least you know your money is safe.
Ing Bank Reviews & Complaints
I had unauthorized charges on my account dated 03/23/08. I disputed them on 03/24/08 and sent in the corresponding required paper work on 03/31/08. I called in April and again in May to verify that the dispute is under investigation. I was told that they had up to 90 days or two billing cycles to resolve the dispute and not to call again. I received no communication regarding the dispute through email or phone. I decided to call in June since it was almost approaching the 90 day period to see what the status was. I was told they needed me to refax in all the information I had already faxed in. I did. Next I was given an affidavit to fill out and fax back. I did. Then after all the required paperwork was finished I was then sent an email stating that the disputed amount is over 60 days old and they will not assist me with the dispute. I called Customer Service and spent over 6 hours on hold speaking to different representatives (many of whom hung up on me during my 20 min hold times) and different supervisors. I was told that the company couldn”t find all my paperwork (even though I have a fax confirmation that they did!!). That they don”t know why I was told to refax paperwork in. That they don”t know why they didn”t call or email me to let me know to resend in paperwork. But regardless if the company messed up in the information they gave me or didn”t give me they will not be helping me. They are an extremely cheap rude ignorant company that will do whatever it takes to save a couple of dollars! I have referred several people to accounts with ING. I was looking into refinancing my home loan account through ING this August. Thank goodness I found out the type of company I was dealing with before I was too invested!
Ing Bank Reviews & Complaints
I have applied to open a bank account at 4 of September 2019. It has been 20 days since then and still they haven’t opened me a bank account yet. I have visited the office in Rotterdam twice by now and they are telling me to wait until I receive a mail and they try to excuse themselves by telling me that, there are many applications at the moment, but that’s not true because I know people that applied after me and they already got their bank account in the first week. I really need the bank account to pay my rent by the end of the month but they don’t do anything. If it was a Dutch citizen they would have opened the bank account immediately without having to wait until the mail arrives. I also have a BSN number by the way, but they still told me to wait until I have the mail. This is really troublesome and they don’t try at all to fix it, and now there is a risk to pay oustanding fees because I will not be able to pay my rent through the bank.
Ing Bank Reviews & Complaints
I have been an Ing direct costumer for years. I have not had issues until recently. A couple of months ago, Ing asked me to change my password for security purposes. After that I had forgotten the password. After many attempts, I was locked out. I asked for a pin to reset my password. The first pin did not arrive and then I requested a second pin. Which also did not arrive. I have contacted them many times. I even asked them to send it another way or by priority mail. They refused. They were not at all helpful. They left me on hold for more than 30 minutes. I had to freeze my account and wait again for the next pin to be sent to me. They told me to ask my mail service and file a complaint. I did but I let them know since they are the ones who has chosen to send this important information through the US Postal service then it was up to them to find out what has happened and get the information to me. I am left with very little options. I have not been able to get to my account that holds more than 18, 000. They told me to wait and the matter should resolve itself. I am now looking at legal services to resolve my situation.
Ing Bank Reviews & Complaints
I have had this savings account with ING without much incident for years. Yesterday (11/17/08) I called to link up a new checking account with this account. I was asked 4 security questions (not the ones I set up but ones based on information they pull from public records such as your credit report). 2 of the 4 question were regarding people I did not know. Other 2, I was confident I answered correctly. Next thing I know, the rep told me “Based on your answers, you no longer qualify to do business with ING and we will close your account”. The money? Well I had a good sum saved up in there. They told me I will have absolutely no access to it until their “investigation” is complete in 60 days. The thing was I needed part of that money to pay off a loan which was coming due before 60 days. I tried to escalate my issue and offered everything I possibly could to expedite their “investigation”. 1. (Me) Can you ask me other personal information that I can verify? (ING) NO 2. (Me) Can i send you copies of my government issued ID or other forms of identification? (ING) No. 3. (Me) Can i show up at your branch and verify my identity in person? (ING) No. Basically, for no good reason at all, ING decided they will hijack my money for 60 days. The real suspicious thing about this whole incident is this – I was told by their rep yesterday that I am acting suspicious and they cannot believe that I am the account holder. Therefore they will place a security block on my account. So why did they NOT ALERT the real account holder (which is me) to the fact that there has been this security breach and the account had to be frozen??? I received no phone calls or emails alerting me to this security issue. Today, after calling them back twice, trying to reason with them, pointing out holes in their argument, letting them know I am pursuing all options available as a consumer to resolve this issue (including filing a formal complaint with the Office of Thrift Supervision, State of Delaware, and my state representative) – they suddenly agreed to wire my money out to another checking account I already had linked to their savings account. I believe ING is abusing anyone who trips on the security questions to unreasonably deny access to their money. Do people sometimes get their security questions wrong? YES. Do people sometimes have erroneous information on their credit report? YES. Does that mean the bank can use this as an excuse to deny me access to my own money? NO!!! I”ve had a similar experience with Washington Mutual. With them, I was able to walk down to the branch and get everything resolved within 24 hours. I am officially done with these online banks that do not interact with you face to face. You know, it”s just a lot harder for people to screw you when they have to look you in the face.
Ing Bank Reviews & Complaints
I have home owners insurance. Well I have almost all you into insurances on my account. Recently had a break-in and lost my computer and couple of things. I need this computer to actually do work on and it had now almost been 2 weeks and noone had even looked at the claim yet. Really annoyed and let down by this insurance Just glad my home didn”t burn down else we would have been homeless for more than 2 weeks
Ing Bank Reviews & Complaints
I have requested my account be closed with ING Direct and my remaining balance be refunded to my linked checking account on November 14th. I was told my funds would be sent over Monday November 17th, but as of today November 26th I have not received them and my ING account is still open. I have called almost every day, but I am always told that they are in the process of closing the account and the funds will be returned within 2-3 business days. All of my information is correct, but they are refusing to send my money back to me. How long can they hold my money hostage? Why do they keep lying to me? When I asked for something to be put in writing about the correct date, the manager refused. They also have not responded to my emails. My balance is over 2700.00 and there is nothing pending on the account. I have been banking with ING for 2.5 years years and never had any trouble when my account balances were going up. Now that we have gone through about 20, 000 in savings recovering from a job layoff and cross county move, I am seeing their true colors.
Ing Bank Reviews & Complaints
I have started using my ING account after a few years and I absolutely need to do a bank transfer. Unfortunately I changed number since opening the account and I don”t have the old one. A mobile number is necessary in order to receive an authorization code to proceed with the transfer. I was reassured by the customer service that after submitting a request as per procedure my number would have been changed within 24 hours. It”s now almost 3 days and that change did not happen; I have been suggested in the community forum that the procedure might take weeks or months; this is unacceptable. I do not live locally to my nearest branch otherwise I would collect the money and close the account. I truly hope to receive support with resolving this issue.
Ing Bank Reviews & Complaints
I joined ING VYSYA LIFE INSURANCE freedom plan paying $10, 000(Rs 4, 44, 000). But I was awarded only Units numbering 23, 632. The unit price was Rs 11.00 and I should get more for the amount of Rs.4, 44, 000. I enquired with ING and found they have taken and paid commission fee of more than Rs 1.5 lakhs to the agent who got me into this program. ING VYSYA LIFE done this to me without my permission or knowledge. When I asked to return the amount, ING declined my request. ING have not mentioned the commission amount clearly in the The terms and conditions. So please do not go/purchase any products or services of ING LIFE VYSYA as you will also be cheated. I am writing this on everyone’s benefit and guidance. Thank you. Kumar
Ing Bank Reviews & Complaints
I opened an ING Electric Orange bank account 4 months ago, along with a savings. I transferred $50 from my Bank Of America account into ING. I sent my tax return money, of $8, 500 to my ING bank, and they immediately froze my account and had me answer security questions. They were all off, asking about my ex husband from 12 years ago. After I answered them all, and offered to fax my drivers license, they told me my account was suspended and my funds were frozen. Then I was told that my funds were to be held indefinitely…so…they stole my money. I am a single mother of 3 kids with an ### ex husband. Now this? ING thinks they can just steal this money from me and my family? Can I sue them?
Ing Bank Reviews & Complaints
I opened this account by mail about a month ago. I called today to inquire about my PIN as it hadn’t arrived. The “security” guy asked me a series of questions. He told me that my home address didn’t match up–that it came back under someone else’s name. Well, I hold the title, I own the house. After a few back and fourths, he became very rude and threatened to cancel my account. I asked to speak to his supervisor–he told me she’d be in “sometime next week.” This is exactly the kind of horror story we hear about Internet banking. It’s like 3 college guys run this place out of their basement. Well, he did end up canceling my account and hanging up on me. I called back only to be told that my account was canceled. How do i get my $$ out? Well, that’s another department. Folks, save yourself the time, money and frustration and find a bricks and mortar Credit Union. You will earn about the same interest and be treated that much more politely. If Ing Direct isn’t a scam, then it’s borderline fraud. Stay away from them.
Ing Bank Reviews & Complaints
I received the e-mail below and thought it was legitimate so I completed the contract with ALL of my personal information and scanned and e-mailed and faxed. I cDate: Mon, 8 Nov 2010 16:24:15 +0100 To: [protected]@msn.com Subject: Job Offer #81103. Financial Assistant. From: ING.FUNDS.[protected]@lives.com Good day, We are glad to inform you that after examine your resume we came to the conclusion that you are qualified much for this position: “Financial Assistant”. Financial Assistant takes part in Commercial interactions between potential customers and our company. The job is related to remote Internet operations. Every payment order will be accompanied by detailed instruction. It is also the duty to interact and report all the details of every action you take to our manager. The brief training course is enclosed. To be successful in this role, you will need to be an energetic and flexible person with strong computing skills. Your main duties will be to communicate with clients over the telephone or through the Internet, to conduct the reports, to fulfill our tasks following our instructions, to work with business forms on your own, to conclude agreements with our potential clients, to receive payments from potential customers. You will be able to get new information from our ” Project Manager “, contact your head office and to check the report on the earnings. You will get monthly salary for your work; your salary will be divided into two parts and bonuses from each transaction depending on the amount of the deal. My name is Amanda Davidson. I will be your instructor for a month before you will obtain enough skills for independent work. To start working you need to complete the following steps: 1. Please download the attached contract, make sure that everything is clear in it. 2. Fill out all the required fields in print letters. 3. Send it to our US fax number “[protected]” Attached is a PDF version of your contract. If you do not already have Adobe PDF Reader installed please go to www.adobe.com to install it.. We”ll process your contract and get in touch with you in 1-3 business days. Address: ING Funds Distributor, LLC www.ingfunds.com Amstelveenseweg 542 1032 KL Amsterdam, Nederland Tel: +[protected] Fax: + [protected] hecked with ING and found out that they did not sent this e-mail.
Ing Bank Reviews & Complaints
I tried to open a business savings account with this company, they said they couldn’t verify me so, yeah, whatever, I’ve only been in business 8 years? They still withdrew the initial deposit out of my business checking account, won’t give me access to it, and won’t give it back. They basically stole $200 from me hoping I wouldn’t do anything about, well I am. This is a very rude, irresponsible company and I’m glad I found out about this before I gave them more money.