I recently was visited by 2 college students. They were going door to door in my neightborhood selling a special for Insight Pest Inspration. As it was presented to me, there was a initial charge of $49.99. Then someone would come out quarterly for follow up services. I said ok because I liked the guy and wanted to help him out; however, I told him I could not start service until the end of the month. Im a teacher and donot get paid over the summer. He said ok, we went through the sign up process and I sent him on his merry way. The next day, someone from the company shows up to do the pest inspection. I told him that he was not to show up until the beginning of the next month. He looked at his schedule, but I told him again that he was not to show up until July 31st. Eventually, he left. Someone did come on July 31st. I thought the saga was over. Then someone comes on August 30th. I said hey wait, I’m not supposed to be charged for 90 days. How are you here 30 days later. They said that’s the program. I said that’s not how it was explained to me. They came they charged me. So I called and cancelled; however, they say I cant talk to this person to cancel. I had to call someone else to cancel. I did so and left a message. He also left a message for me. We went back and forth. Today, I finally spoke with a representative. She tells me, well if you cancel, there’s a fee. I saw what fee. She even says, he probably didnt tell you about it. But since you signed the agreement, you have to pay it. I said I will not pay it. Your company has falsely represented it services from the beginning. You came on the wrong date. You came before 90 days and now you telling me you want me to pay a fee. She said I never contacted them. I said it’s obvious I contacted you because you’re contacting me about my cancellation request. We go back and forth. I said this is a bait and switch. This is horrible customer service. She made another, we will bill you threat and I said I’ll fight it with my bank until the end, cancel my service. I immediately got on the phone with my bank and cancelled the card they used for billing.
This complaint and/or review was posted on HolySmoke.org on 11:41 am, December 30, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/insight-pest-control-charlotte-review/.
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