I signed a contract with Insight Publishing in June 2012 for delivery of a project that has not been completed. The company has misrepresented the status of the project repeatedly over the last year. Further, my requests for a refund were initially ignored. I had published images of the book to my website with an anticipated “available by” date. The date had to be repeatedly changed because of the prolonged delays. It has been both embarrassing and frustrating. On July 24, 2014, I filed a complaint with the Better Business Bureau (Case Number 8043985). The entire complaint history is available on a website I created to make my opinion known that Insight Publsihing Sucks (www.insightpublishingsucks.com). The business initially failed to respond to the Bureau’s inquiry causing the case to be closed on August 21, 2014. I submitted a rebuttal and the case was reopened on August 27, 2014, when the Bureau received a response from Jeanne Wright, Marketing Specialist, indicating that the CEO David Wright had agreed to issue a full refund to me and the refund was in process. I firmly believe the only reason David Wright agreed to the refund was because I had extensive and irrefutable documentations about the repeated misrepresentations by agents of his company (one of the more telling email threads is also posted to the website). As I read over the other complaint filed with the Better Business Bureau against the company, I felt sorry for the other people people because they likely did not have the email history to substantiate their claims. David Wright and Jeanne Baach both misrepresented material facts about this issue. I’m just grateful I kept ALL of the emails. The company is now under review by the Better Business Bureau, and I intend to update my case file monthly until I receive my promised refund. .
This complaint and/or review was posted on HolySmoke.org on 20:06 pm, September 17, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/insight-publishing-review/.
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