Here is the direct email correspondence with Kathy Blajerski-Barber: “Hello, Recently, I ordered a roll of 4×50 Prodex Insulation, order # V29431 and took advantage of your Buy One Get One free sale. Sadly, once again, I am enormously disappointed with your company and it’s shady policies, but I am giving you the opportunity to make this right for your long time customer. I have been a customer of yours since 2008, and orders on your website show orders dating back to Aug 2009, when you re-built your site. Let me get to the point: On the order #V29431, placed on 5/15/2015 and delivered via FedEx today on 5/19/2015. Not only did you charge me 2 shipping fees of $18.00 per roll (and delivered the rolls in one package) for a total of $36.00, you also charged me 2 residential delivery charges of $4.50 per roll, for a total of $9.00, when there is only 1 package delivered. You also raised the price up from the last order I placed from $109.95 per roll (plus shipping and delivery fees) to $139.95 per roll in your Buy One Get One Free scam. Effectively, what I paid only 1 month ago for the same roll of insulation (a final total of $131.45, and those shipping rates were $17, not $18) has now become a total of $184.95 during your Buy One Get One Free Scam, effectively making this Buy One Get One Free special you are running, a Buy One Roll, Get Another Roll for 1/2 off. And my last order, placed on 4/10/15, was lost in shipment, and almost 2 weeks later, your company FINALLY decided to ship me another roll, costing my customers time, and costing me money from new orders. Before that, just 10 days prior, I ordered the same 4×50 roll, and guess what? Yes, my charges were again different. You charged me $99.95 per roll, and I could go on, and on, about how your price changes on the website every week, and your shipping charges are never the same either. But you know what, I have kept my mouth shut, and purchased your products for the past 7 years, hoping that something would change, and that your shady policies would stop. Boy, I was wrong. It has only gotten worse. With all of that being said, I expect a refund of the difference you charged me for the dual shipping fees, as well as the dual residential delivery fees, for a total of $22.50. I should also ask for a refund of the price increase you instituted just for this sale, but I’m going to be the nice guy here, and only ask for $22.50. I expect a response to this email, and a refund of $22.50 immediately. Thank you for your time!” I received a response from Kathy indicating that I had accepted the terms of the sale, and no refund would be issued. When I responded indicating that the Terms and Conditions did not state that I would be charged for 2 delivery charges, and only have 1 package delivered, her response was the following: “You agreed to the price. How we package is not of your concern. We will not address this issue again. We have removed you from our email list and wish you well.” Not only did Insulation4less.com refuse to make this right, and refund the dual shipping charges (which is all I was asking for), Kathy was extremely rude in her responses, and their company consistently fluctuates on prices, and runs unethical business practices, including raising the price on the product for a sale, and then lowering it back down after the sale, and shows no remorse or concern for their customer when issues arise, such as my last order that mysteriously got lost in shipment, and it took almost 2 weeks to receive a new roll of insulation, as well as refunding this small and insignificant amount of money for incorrect shipping charges, which should be done, not only because it is the right thing to do, but also because a company should want to keep a customer they have had for 7 years and not want to brush them off and be rude to their longtime customer. I expect this company to resolve this dual shipping charge issue immediately.
Carla Christman & Chelsea Faye Christman contacted me asking for help to downsize their horse herd. They claimed they couldn’t
She been paid! refused to take rejected leads off of her invoice and Hot Zone Has all live US based callers. Previous Review Next Review
This company is a fraud, or at least they like to perpetrate fraud. I bought as groupon for window cleaning. They immediately started
I received an envelope in the mail, from Auto Warranty Division, AUTOMOTIVE INFORMATION on the outside of the envelope. There is a
Took our 4 kids to San Diego Zoo after purchasing tickets from De-Sells.com. The offered a much better price than anywhere we could fing.
I dealt with one of the representative there at Weston Toyota by the name of Jonathan Vargas. I have told him my recent computer issue
Hello Web Admin, I noticed that your On-Page SEO is is missing a few factors, for one you do not use all three H tags in your post, also I
Clinton Fulton called me from my ad in craigslist, to ask if I wanted to repair my bike instead of sell it. We agreed, but he ended up
This complaint and/or review was posted on HolySmoke.org on 05:56 am, February 05, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/insulation4less/.
The reviews & complaints posted about Insulation4Less was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Insulation4Less as per Section 230 of the Communications Decency Act.